Dryer Vent Wizard

Jerry McCarty is great and very professional! As an architectural professional, I have a rental condo property in Brighton and recently I realized that my dryer vent is the vinly and not conform to code. So before I setup the actual on site estimate appointment (will cost $ 49) with Jerry, he told me to first take some pictures and emailed them to him to take a look first. After taking a look on my pics, Jerry called back and told me how he and his team may do the tasks and we both realized that it will be a pretty costly job due to the complex HVAC duct, sprinklers pipings, etc. So I told Jerry that might be over my budget as this is only for rental and I can choose a ventless dryer instead. So Jerry didn’t charge me anything but still providing his professional advises and evalutions via the phone.

So here is my experience with Dryer Vent Wizard.
They were very professional. At first I was annoyed because they were suppose to contact me with an estimate but they eventually corrected that problem and I was contacted with information on the process and what I can expect for a cleaning. The repairman came on time and after an evaluation of the situation he was able to inform me of my options. I had a vinyl pipe for the vent and he indicated that it was not up to code and an aluminum pipe would work better and be up to code. He explained that he can blow the lint out and keep the pipe as is or install a new pipe. The installation was going to be more. He showed me the break down of the cost including his Diagnostic Inspection fee.
He also discussed payment options with me and made sure I was comfortable with it. He also verified this with his manager.
He was able to do the work that same day and completed the work in less time than he estimated. He clean up and put everything back the way I wanted. It was an ideal experience. If only all repairmen can be this way. I highly recommend them…

Our washer and dryer are in a converted closet in the upstairs of our antique home, with the dryer venting through crawl space out the side of the house, only about 8 feet. When we replaced our older dryer almost two years ago, we should have brought the old plastic vent tubing up to code, because as the months wore on, the dryer took longer and longer to get a load dry. I tried cleaning out by hand, up on a ladder, but could reach only about 3 feel in and knew we had a huge accumulation of lint preventing proper air flow. It was taking two hours for a normal load to dry, and lint was accumulating around the inside of the dryer door. Not a good sign. Last Thursday I googled for a solution and called DVW in Hanover, explained the problem and the location of the appliances, and told them the washer would have to be moved out of the closet for access to the dryer. Duly noted. Appointment set for 11am-​3om the very next day. Jeff, the technician, called around noontime to say he was on his way, would be here in about a half hour. Showed up right on time, and with the most accomodating and cheerful attitude imaginable, assured me there’d be no problem, and gave me a very reasonable estimate. About 90 minutes later, new vent system installed, everything vacuumed up and replaced neatly, and a 57% increase in air flow according to his readings. I am thrilled with the service, Jeff’s delightful attitude and competence, the cost ($ 319, which included inspection, clean-​out of the dryer, and installation of all new venting… I had a $ 35 coupon, or it would have been $ 354), and the security of knowing my electric bills will be much lower and the house isn’t in danger of going up in flames from a dryer fire. Most companies aim for customer satisfaction, but Jeff provided customer delight. Highly recommended. After one week, I’m pleased to report that an average load of towels and other items will dry completely in 35 minutes.

My condominium recently had appointments set up for our whole building with Dryer Vent Wizard. The condo management company (The Darmouth Group) sent e-​mails and letters to all unit owners explaining the cleaning schedule and including a URL just for our building to make appointments.
The insurance for our condo requires that all unit owners clean their dryer vents, so I made a 9:30 AM appointment on the day for our building. I woke up early on a Saturday morning, and waited. The appointment time passes, with no one stopping at my condo until.
I called the phone number listed on the reminder e-​mails I received, and the person who answers the phone is no help at all. He can’t find any record of my appointment, or even the building in his system. I say, «I have a reference number in the reminder e-​mail. Can you look it up by that?» and he says no. Why on earth assign someone a reference number then?! The staffer then puts me on hold to call the service person who sent the reminder e-​mail, but can’t reach him. The staffer takes my cell phone and tells me he’ll call me back when he finds out what’s going on.
At 10:30 AM, there is finally a knock at my door from Dryer Vent Wizard. The technician says we need the whole vent replaced because it is not up to code, so it will cost more than the original quoted cleaning cost.
I had to leave the house for another appointment (since they were an hour late) so my husband stayed to be in the condo while the technician was there.

Be aware of price! I ended up with a $ 359 invoice including a $ 39 diagnostic for a dryer vent replacement under 5′ and a job that took no more than 30 minutes.

When we were selling our condo, one of the things the home inspector required was cleaning out our dryer vent. We had never had it done, in seven years! I had no idea this was something you should ever do, although in retrospect, the dryer was taking longer and longer.
Jerry made an appointment for the next week, took care of everything, and was so, so nice. I always feel awkward with people working in my home, but he made me feel very comfortable. The job ended up being a little complicated, because of where the vent was, but even given that the price was reasonable.
Our laundry had been taking 90 minutes to dry, when he was done, it took less than 45!