Pepe’s Tire Shop

If i could give zero stars i would. They lie to you, i told them i just needed a rim for my car no tire, i called first they said they had it. I get there they said they dont have the rim and that the donut on my car wont come off one of the spigots were broken that i would need a mechanic to do it, they wanted yo charge me $ 40. I left got the rim i needed somewhere else, i already had new tire they kept wanting to sell me tim with used tire. Another thing they only hear what they want to hear, someone translates speaks spanish only. I will never go there again. Also my spigot was not broken got my tire put on at firestone for no problem, my tire was under warranty why buy a new one all i needed was a rim.

Never, Ever, Ever again! My husband took my SUV here to get brake work done. When he came back he told me a story of pretty much bad customer service but whatever the breaks were done and my vehicle was home safe in the garage. I work from home so I don’t drive daily. When I did drive the vehicle I drove to downtown Chicago of course on the expressway. My truck began shaking and had a pretty bad wobble. I was absolutely terrified. I stopped at my friend’s house for her husband to look at the vehicle to what was wrong. He immediately asks «who worked on your car or did you have something done to your car recently». I ask why and he replies that when he took off the hub cap he found that none of the lug nuts (if that’s what they’re called) were tightened and two had broken off. Meaning my wheel could have come off on the expressway. Of course I’m upset. The next day my husband contacts the shop (the only people who had done anything to my car recently) and we took the vehicle into the shop. What an awful experience. They accused us of lying about the lug nuts and did not believe that they did not tighten them up. Basically after an hour of arguing with these people the manager finally had his employee install the two lug nuts and took pictures of the lug nuts to assure that we would not return with a «new issue.» When my husband goes on to assure him that we would not lie or cheat him out of $ 40 bucks or whatever nominal fee the 2 minutes of work took he replied that he has to be careful because of the people in the neighborhood are always trying to get something for nothing. It was all quite ridiculous and the worst customer service ever… You would think the manager of all people would admit, apologize and try to offer great service but not here. Further more, if you think the neighborhood people are so awful and crooked then why don’t you go to a neighborhood where you can trust your customers a bit more. Finally, it’s not as if they had to supply some expensive part or pay some huge settlement because their negligent work caused an accident (which it very well could have). It took them 2 minutes of labor but us one hour of arguments, debates and tons of offensive accusations toward us. Overall sucky workmanship and even suckier customer service… Shame on you