Cabela’s

Believe it or not I bought a pair of winter waterproof boots here significantly cheaper than Amazon’s price. I was in disbelief but still bought them. I wouldn’t count this place out even though it is more of a museum than anything and I would expect them to be overpriced.

Returning a garment that clearly had design flaws, I was treated by the «ladies» in customer service like a thief. The manager could not be bothered to look over the products and discuss the flaws. My clothing was replaced and I was told they would do it without charge «this time but not again’. I went in the shop to buy a boat which I did … at Pro Bass Shop in Portage.
As a successful business owner myself, I would never have treated anyone with such disregard and distrust. I took my business elsewhere and I am glad I did. I have directed several others to Pro Bass. Keep ignoring your customers, Cabela. I can assure you, you’re being ignored by them in growing numbers.

Love shopping here, huge selection, good prices (esp if you can find what you are looking for on sale) and staff is outstanding. Recently bought a shirt labeled «doeskin». It is soft as a dog’s ear; love wearing it. Also picked up a pair of hiking pants that have a lot of nice features and are roomy and comfortable.

Update: gun department still is no good. The deals have me coming back for the holidays and the cashiers actually fantastic!

I have been here several times and the food is always in abundance and hot. The bar area is great I have mojitos when I visit and the bartenders are great. My drinks were freshly made and very potent! Lol

Went to the store for the Club Members Event. Had a pleasant experience shopping around the store with my father for some Christmas gifts. When we went to check out I presented a rebate form that I was told by Kim, the manager, that is was not valid because it was a coupon. Last time I checked a REBATE was not a coupon. I was also told that my rebate was considered Club Cash, which they were accepting if it was on your credit card account. I my purchase down and proceeded to walk out, but first I wanted to see what the customer service desk had to say, and when they were unsure they called over their manager, which also happened to be Kim… Left the store extremely unhappy! Called customer service and after speaking with two representatives that were not familiar with the event that was taking place at the stores I was able to speak with Tyler. He could not believe that they did not even try to take off the rebate with the discount because it was considered as «cash» to Cabela’s. I was able to order the item that I wanted over the phone and it was pain-​free. Cabela’s is great and I will continue to shop with them as they have great products, however, if you can go to a different store I recommend it. I will be calling Monday when I can speak with the store manager to make sure I do not have this experience again. Again if you are dealing with Kim, the manager, you might as well be talking to a wall because she does not care what you have to say she will just talk right over you, and think whatever she says is correct.

This review is primarily for their firearms and ammunition section. Overall the store is pretty amazing asthetically. They have tons of stuff all over the store to gawk at all day. Their gun library like most cabelas stores is somewhat overpriced on used guns. After all they have to pay the overhead on such a large store. New gun prices when on sale can be a good deal.
The employees are hit or miss with regards to knowledge about firearms. Overall they don’t know squat about surplus and antique firearms which are military issued. If they did then there wouldn’t be m1903 rifles made up from a parts bin on a low serial number (unsafe to shoot) receiver for $ 1,100
However their customer service was great. I did buy a used rifle from them and took it to the range that evening once picked up. It was malfunctioning badly with the supplied magazine. I called the store the next morning and spoke to the manager. He told me to bring in the firearm and magazine and he would swap one off the shelf for me. If that did not solve the problem they would send it out to a smith. Obviously they can’t check every used gun for full functionality so it was no fault of theirs. The new magazine worked flawlessly. I would buy a used gun with confidence again if they keep this up!

Worst Customer Service ever! My husband and I waited a lengthy amount of time to inquire about a shotgun and another couple who had not been waiting even 10 minutes were serviced before us. I will definitely be taking my business elsewhere.

Called this store many times to inquire about a product. Had to call numerous times, then got someone to transfer me. They put you on hold and never get back to you for over 15 minutes. And this was two different days. Terrible terrible customer service! I’d rather spend the extra money on top notch service than to deal with these idiots.

Awesome stuff, but so over priced on most of it. Love taking the kids there and they love it too. If you can wait for sales and coupons make sure you do.

I recently purchased a rifle and was very disappointed with the service at the gun counter. The guy acted clueless as to guns and the person who mounted my scope put the rings on backwards and they ended up breaking after a few shots. I called Back and the person didn’t want to take any blame for the scope mounting. I am going to Alaska on a caribou hunt and this was the last thing I needed to happen.

This store is pretty awesomely decorated & is worth a visit just to look around. It is your typical chain camping store with a bit of everything for your outdoor needs: camping gear, guns & ammo, hunting gear, fishing, supplies, lots of shoes, dog supplies, & so much more.
My biggest problem with this store is the prices. They really are outrageous. $ 50 for a hoodie, an $ 85 fishing hat, & supplies I can get cheaper at other stores. They do have some unique items that are worth paying a bit more on since they are hard to find elsewhere, but for the most part I wasn’t impressed. Cool décor doesn’t justify paying ridiculous prices to me.

This was my first trip here and the experience was great. All the employees I came across were friendly and knowledgeable!

My visit to this store was a success. I was in a hurry and knew exactly what i was looking for. When I thought it was going to turn into a disaster because i couldnt find the size and color i was seeking out, an asscociate from the store approached me and seein i was in hurry, he quickly told me that he was going to look in the back and as he said, he was super fast and when i went to checkout there was no wait. Everybody here was very kind and helpful. I will definetly be returning. Totally recommend this store.

I’m not crazy about this store but I like to go every once in a while to take my baby to see the fish and other things they have!

This place is huge. Very Bass Pro-​esq if you have ever been to one of their locations. Any kind of fishing, hunting, outdoor gear you could ask for. They also have a «Gun Library» here where you can purchase or sell firearms. I would pretty impressed with this Cabela’s store.

I challenge ANY minority to walk into this store, go to the counter, and attempt to receive service from staff. Based on countless trips, it simply WILL NOT HAPPEN! Stick to local gun shops that actually give you eye contact and greet you when you walk though the door for purposes other than to sign you up for a credit card. I just can’t understand it! I work side by side with the lighter skinned people that receive all of your attention! I have money to spend also, but I refuse to beg anyone to take it!

This store has anything you could want for outdoorsy stuff. I get dragged here at least once a month by my boyfriend. I like outdoorsy stuff but definitely not as much as he does. I like that there are clothes, home stuff, and animals for me to. look at while he spends forty minutes looking at fishing poles.

This is the story of how my father tried to kill me.
Not on purpose. And okay, maybe «kill» is a little dramatic. He got me one of those puffy vest things from Cabela’s for Christmas. A nice one. But it was too big and I had to exchange it for a smaller size. But after walking around with it in my hand (it wasn’t in a bag) for an hour, searching for a smaller size, my eyes got all itchy and red. I didn’t know why, but then noticed that the vest was stuffed with down and allergic to down am I.
Told you I was being dramatic. Ok, so I am not swell-​up and die allergic, just itch and be uncomfortable allergic. But either way, I eventually exchanged the vest for a cool iPhone case that has a battery built in. But that’s a spoiler and I didn’t warn you about it. Sorry. So now my actual review is about to begin, and you can call it a Prequel, since you already know what I did with the vest at this point.
So I drove out to Hammond because it was semi-​on the way home from my BFF’s house who lives in Kankakee. (County. Not the city. He lives in Manteno, but nobody knows where that is except Courtney.)
Anywhoo, this was my very first visit to a Cabela’s and it was a little bit overwhelming and a little bit awesome. I’m about as not-​outdoorsy as you can get, so even if I liked the place, this would probably not be a place I’d make a return trip to.
Unfortunately, organized and helpful are not words I’d use to describe most of the people or the store. Some stores’ clothing departments are organized by brand, others by type of clothing. I couldn’t tell what this one was. Everything was next to everything else with no apparent distinction except to divide them by sexes and apparently «camouflaged» and «non-​camouflaged.» I don’t require much camo-​gear to walk through the mean streets of Elmhurst, so I skipped that area.
Where the heck are all the employees? I seriously walked around for 15 minutes before seeing a single one.
I did walk through the fishing and hunting and other outdoor-​types-​of-​sections, but as previously mentioned, I’m not the target audience. I’m more of the Target audience, if you understand what I did there.
It took me about a half hour to locate the puffy vests I was looking for, and sadly, the size I wanted was not in stock.
More searching and I came to the sole employee that seemed to be working the entire clothing department, and clearly didn’t want to be. I asked Sharon W. for help, but she outright refused to check and see if they had it at another store for me, despite standing right next to a computer. She told me I should return the vest, get a store credit and order a different one online, which seemed a bit extreme since all I wanted was an even exchange to begin with. Why the hell would I do all that? Don’t they have an inventory management system connected to all the stores? And also, even if I did want to go to all that trouble, this damn vest was purchased in another state where they don’t have sales tax on clothing so I would have to pay the tax just to get the item I already had in my itchy, red hand.
So my choices were dwindling, and I was really not looking forward to standing in the line of 50 people at the customer service desk who were all trying to return Christmas presents, just to be told that my item could only be ordered online with Sharon’s asinine method, screwing me out of the sales tax.
That’s when Max entered my life. And even tho he worked in the fishing department, he was willing to check another store through the computer and find that they did, indeed, have what I wanted elsewhere.
So overall, the store was disorganized. Customer service was lacking, tho that could be an individual case, since Max really raised the bar after dealing with Sharon. And they needed more staff to deal with all the added returns. Sidenote: they didn’t even have a manager working the floor when I got there. I tried to call them to commend Max’s helpfulness and got a message stating they weren’t in that day.

Came here to check out some stuff for my Shenandoah Valley hike in April. Gotta say, they’ve got A LOT of stuff here!
I was originally looking for a bigger hiking pack for my pup… they didn’t have it in stock, but I was told I can order online and pick up here. They even said if you want to order a few different sizes to see if they fit, that’d be ok too. I was told that you can bring your pup to try on life vests and other doggy gear, but they must stay in the customer service area while you shop. I checked out the kennel area, they’re the standard plastic kennels you can buy at pet stores, nothing extravagant. They’ve also got different sizes to accommodate your furry friend.
Holy guns… so many. A good portion of the up stairs is DEDICATED to rifles and shot guns, if you do any hunting or sport shooting you’d be in heaven. They’ve got a good archery selection too.
I stuck to the hiking and outdoor section though. Cabela’s has an OK selection of that. Plenty of tents and sleeping bags, water purification systems and even little porta-​johns that kinda look like those toddler training toilets. For you ‘I wanna be clean and fresh’ hikers, they carry biodegradable shampoo and soaps that are super environmentally friendly. Also — mosquito rolls that you burn… NOT so environmentally friendly.
Camel-​baks, canteens, dry sacks, hand warmers… all there. Day hike packs, mini packs, overnight hike packs and even Extended Hike packs, they got ‘em! The ‘Extended Hike’ packs run about $ 200 which isn’t too bad really I think they were 44 gal capacity.
Tent repair kits, stakes, bungee cord and heavy-​duty outdoor scotch guard, mini sewing kits and patches, fire starters and fire putter outters too.
I can list stuff for days… they’ve got EVERYTHING and if they don’t have it there, they can get it for you.
On to customer service — Spot on! very friendly and helpful. Even though they had rearranged some of the store recently they still knew where most of everything was. They even offered me a walk through of the kennel area which I gladly took. Not bad, it’s just in the customer service area, where they handle all the returns and such… it’s clean and well lit, I would not be worried about bringing my pup to stay there while I shopped around.
The only little thing about this place I’m not fond of is the marked up prices… not to worry though, there’s sales and clearances going on. I can dig that.
SYOY