Beverly Tent & Awning

Caveat emptor! Apparently this company was bought by another owner. Was sent a card stating a notice of price increase way back in the beginning of summer. Signed card and agreed to increase. Was not notified that they cannot take our awnings down for storage before the snows fly. Kim said «the mistake was entirely theirs». She talked to owner and called back. They cannot or will not pick up my awnings before snows. No notice. They just don’t care. I’m now stuck in late November looking for a new awning storage company. Kim stated that she is uncomfortable. Perhaps she might want to think about finding a new job as she is not customer service oriented. Anybody know of a good awning storage facility in Chicago?

We had Beverly Tent and Awning Co. for a couple of years to put up our awnings in the spring, take them down in the fall and store them over the winter. We never had any problem until this past fall. They usually just automatically come and take them down when they are in the neighborhood. They never came, so I called and they said that we were on the list and they would be out within the week when they had other jobs near us. So, we just assumed they would be out soon. When it started to get colder out, within days of it starting to snow, I called them again. They said they were running late and it would be taken care of. On Friday of that week I called in the early afternoon and they informed me that they were not going to do it (and they never even let me know this — I had to call them to find this out)! I asked to speak to the owner, supervisor or someone in charge. I called at least 6 times and he was always «busy» and «not available» and he did not ever return my calls. They left me hanging with no notice late in the season, about 10 days before it snowed. I will never use Beverly Tent and Awning again and will not ever recommend them to my friends and neighbors. In fact, I will tell everyone I know about their shoddy business practices. I can’t believe that a company that has been in business for as long as they have did not have the decency to call us and let us know they did not want to service us anymore. Plus, the owner didn’t have the decency to call us back when we requested to speak to him over and over again. Fortunately, I found Eclipse Awning LLC, from Worth, IL, who said they would come out and take care of it, which they did. I was there when they did this — it took them about 20 minutes with no problem. They were courteous and efficient and the owner (who was there also) thanked me for my business. Everything went well.