Town Walk

Marie in the main office is psychopath. If someone had the sense to hire her, then they clearly lack proper management skill to manage your tenant needs. Don’t apply here.

If I could give this place a zero, I would.
We have lived here for two years. This place looks really great on the outside and when you first move in, however, it goes nowhere but downhill from here.
Let’s start with the prices. We paid over $ 1300.00 for a one bedroom apartment. This seemed a bit spendy, but with all the extras, ie pool, tennis courts, free exercise classes… Keep in mind that they require you to have a covered parking area, so add $ 40 a month. If you have pets, its an additional MONTHLY fee. $ 25 per cat or $ 50 per dog.
Parking isn’t terrible; however, parking for visitors on a weekend evening can be nearly impossible.
Inside the apartment looks fine at first. However, shortly after moving in, things change. in the bathroom, there is very poor ventilation and within one month, the ceiling was covered with mold. In our friend’s apartment, the soap dish fell off the wall and revealed a wall FULL of mold behind the tile. Be prepared, the smoke detector in some apartments is so close to the kitchen, with a vent that sucks up the smoke and spits it right back out into the kitchen, that it goes off anytime you cook on the stove.
In summary, this apartment is not worth the money that you pay. Take your money elsewhere!

My wife and I lived here for the first year of our marriage. While the apartment itself is quite nice and the location is nearly unbeatable, the office staff and policies are unbearable.
The pools are in good shape and up kept and the exercise facilities are nice but not worth the cost of living here. I didn’t get to use the basketball court, but it had just been redone with rubberized flooring to help us old men with our bad knees.
If you own a pet be prepared to shell out some dough. After a $ 50 a month fee and $ 100 non-​refundable deposit, they force you to replace the carpet so don’t bother having Stanley Steemer come in and clean and deodorize it. (It is stated in your move-​out paperwork that you must clean the carpets.) Although we had a well trained dog, we had it cleaned and deodorized. We found that even though our carpet was spotless and had no odor, it was a waste of $ 200. There was no discussion or debate… they forced us to replace the carpet. The carpet replacement charge was $ 695 for a one bedroom Whitney. At the move out, the not-​so professional groundskeeper pulled up the carpet and said there were pet stains on the underside and it all had to replaced. Whether they were pet stains or food stains, I don’t know. They refused to show documentation that the carpet was new prior to our residence. Therefore, the stains most likely were from previous tenants. Either way, he said they must be replaced. This policy should have been in our lease, after we pay so much for pets. I asked what my pet fee was for and was told by the lovely young gentleman in the office that it was for allowing me the «luxury» of owning a pet. Oh, and they provide 2 waste cans and bags to put your dog’s waste in, which is collected by the staff– not often enough.
I had a couple other bad experiences with the office staff and policies, but I won’t get into them at all, I was not satisfied with the service, etc.
Aspen Glenn is a fine alternative from what I’ve heard from friends who have moved in there. Less hidden fees and better management.

Note: This complex is now called Town Walk, after being bought out by Baker last year.
2^nd Note: I have updated this review as of December 2009.
I have lived in Town Walk for almost 3 years. My husband and I had a 1-​bedroom apartment for 2 ½ years and just recently switched to a 2-​bedroom in a different buildling. When we decided to up-​size we visited several apartment complexes in the Hamden/​North Haven/​New Haven area and none were as nice as Town Walk for the price so we decided to stick with them.
The complex is large and includes 1-​, 2-​, and 3-​bedroom units. Some buildings allow pets. There are two pools, two fitness centers, a playground and a tennis court. The apartments are in good condition and both of ours were renovated before we moved in, including new carpeting. Units include washer and dryer, dishwasher, and garbage disposal in addition to standard oven and refrigerator. Every unit has a patio or balcony. There is plenty of closet space.
The leasing agents and office staff are polite, respectful, and helpful. The maintenance is great — when you call with a problem you usually get someone to fix it or start working on it the same day.
The grounds are kept in good condition and parking lots are plowed when it snows. There is ample parking, including visitor parking. The complex is located close to Dixwell and Whitney aves with lots of shopping and convenient to major highways 91 and 15. It is also right next to the canal greenway walking/​bike trail that runs from New Haven to Cheshire.
Town Walk does not allow undergrads to live there, so don’t worry about QU kids. The population seems to be mostly young professionals and some families.
Overall I have been happy with my experience at Town Walk, but lately the quality has gone down. It seems to be related to the change in management about a year ago. Ridiculous parking fees, previously waived, were suddenly enforced, costing us an extra $ 37/​month for a second car (you’d think you’d be allowed two parking spaces for a two bedroom apartment, but no). We have had two leaky ceilings in the past year (one in each apartment we lived in). We got a cat, for which they charge $ 100 up front and $ 30/​month — for what? It’s not even a deposit, it’s a fee and a surcharge right into their pockets. In our new apartment we have enduring paper-​thin ceilings that allow us to hear every footstep our neighbors take, making it hard to sleep. These are all relatively minor things and overall our experience has been good, but we’re definitely not as happy here as we once were.