Bustles & Beaus

This is my first Unilocal review ever — and I just had to express how unhappy I was with Bustles & Beaus.
Prior to selecting this shop, I looked at another review and saw that others weren’t happy. Also, through word of mouth, I heard that they were expensive & not very good. But the shop is very close to my home & others in the bridal party were using them.
I took one adult dress and two flower girl dresses in. The adult dress just needed adjustment in the straps, and the girls’ dresses needed to be taken in and one needed a hem. I also asked them to make a sash a permanent part of the dress by tacking the sashes in and making a bow that snapped on. As is their policy, I paid $ 130 in full for the services that I asked for at the time of the fitting.
When I picked up the dresses the sashes were still unattached. When I called and asked why, they said that they decided not to. They never called me to discuss. I mentioned that I paid in full, and they said that I hadn’t paid for that service.
If it’s their policy to have customers pay in full, then why didn’t they charge for all the services??? Basically, I feel as thought they charged for a service, didn’t perform the service, and are not issuing a refund for the service. Had they just called me, I would have picked up the dresses and brought them elsewhere.
Do yourself a favor — do not use Bustles and Beaus.
As an aside — they are also altering the bride’s dress for this same wedding. The wedding is 48 hours away and her dress does not fit yet.
Save yourself the stress and find a better seamstress.

I was very disappointed with the service from this establishment. I brought them a gown for alterations, to remove the train and hem, and to repair bead work. When I returned for a second fitting for the hem they hadn’t started the bead work. When I returned the following week to pick up the gown they told me they couldn’t fix the beads. Why they didn’t tell me sooner, I don’t know. I had 2 weeks and 3 days til my daughter’s wedding and had to rush the gown to another local tailor for them to fix it. They pointed out that Bustles and Beaus had done poor work on the hem, but I told them to just focus on the beads. When I picked up the gown the day before my daughter’s wedding I saw that Bustles and Beaus had not only done a poor job on my hem, they never removed the train! When I called them to tell them about it and ask if I had been overcharged for the hem they didn’t even have the decency to apologize for their error!