GKB Services

Showed up for AHS service call without appointment. They don’t answer the phone. Tech took over 5 days to call report into warranty company.

In a sea of options this business should not be one of yours! They were contacted by my home warranty to come out and repair my refrigerator but they never bothered to show up. No call or anything! Terrible customer service.

No star! My home warranty company– fidelity– sent them out. They came out and said they needed to order the part for my washer. They took off my broken part and threw it away. They called me 3 days later to say they have the part and need to schedule to come out and fix. They never showed up and never called. Finally a week later they called to make an appointment, another 3 days later. They actually showed up this time but the guy was completely incompetent and BROKE my washer. Seriously. He just left two minutes ago, his name was Rick, he had trouble getting it fixed in the first place. He didn’t have clamps with him so I had to help hold the spring in place. What repairman comes out and knows what he’s fixing and doesn’t bring the proper tools. He also needed a wood block to lift the washer up, once again something he should’ve had with him. I sat down in the other room while he «fixed» it. He said alright, it’s all done. I signed the paper and he left. I immediately went to do a load of laundry because it has been 3 weeks!!! When I opened the door I noticed a metal part hanging off the tub. He didn’t even try to put my washer together. He didn’t even want to make it look right. I should’ve checked his work before he left. I tried calling their office and SURPRISE– nobody answered! Refuse to use this company!!! ive attached a picture of my «fixed» washer. Update: upon further review of my washer from another company, they broke the part they had came to replace and ripped the rubber surrounding the tub. When I call their office, nobody answers again. Another shocker. Luckily, my warranty company is going to make it right with me and have paid for a different company to come fix what GKB broke. My warranty company also informed me they have dropped GKB from their contracted companies because of the numerous complaints. Here’s a pic of the part they installed, this was the part that was supposed to be replaced and fixed but instead they stretched it to make it fit and stretched it too much and just crumpled it up and shoved it behind the rubber. ALSO-​THEIR MAIN NUMBER THEY HAVE NOW IS 817−282−2000. Looks like they change number and address a few times.

They came over three times each time asking for money and never fixed the washer they said they had to order part. I will file charges and report them to District attorney’s office. They won’t pick up their phone, call me back or stop hanging up on me after the initial click of a call picked up. I hear a click after someone picks up the line after I allow it to ring for 2 minutes. They took my money and said they’d order a part needed (that was March 7,2016) and today 3÷29÷16, I am still waiting for someone to either pick up the phone and talk to me or have them call me back. American home shield contracts out incompetent Morans after they, too, charge a monthly fee of $ 60/​month.

GKB Services does NOT show up to repair appointments and does not call to notify us that they are not coming. After posting a negative review on Unilocal they are bullying me. DO NOT USE!!! We have notified American Home Shield about their horrible performance and this is just one more thing to add to our list.

Absolutely Horrible company. The lady that answers the phone everyday is a liar. She will keep telling you lies and making empty promises just to get you off the phone. Completely unprofessional company and the staff is trained to lie to customers. This company just cares about quantity of clients and has no quality. If you are with AHS, call them as soon as you see this company listed on your repair order ticket and get a different company!

WORST, WORST COMPANY EVER!!! i have American Home Shield on two of our properties and our invoice is outstanding since ⁰⁶⁄₂₃ and now it’s Oct 8^th for our washer/​dryer and Viking oven. I literally begged them on voice mails to call me back to no avail. I had to call American Home Shield 3 to 4 times… on hole 30 to 40 mins… to intervene and on with the phone with them now again!!! Now they want another $ 100 to come to my home!!! It’s much a longer story, but nothing got done essentially. I told AHS today. I will never have them in my home ever again and they will loose my $ 100 per moth i pay them if I have to deal with them again. I ear over $ 100 an hour and still on hold with AHS for over an hour… how much is your time worth?

This business was called by First American Home Warranty to fix my refrigerator. They came out once and collected their money. Never showed up or called again. I called several times and Gary told me the part was on order. What a scam working with home warranty companies and collecting the owner’s money, then never showing up again!!!

I will never use this company worst service ever, waits of my time never show up on time

These people are SCAMMERS and do not return your phone calls. I attempted to use them for Home Warranty services. They are unable to manage schedules and despite two attempt to call and reschedule due to an unexpected conflict, they showed up at my house any way and charged me for the visit.
****Check out their rating with the BBB — an F!!***
Buyer beware.

This company provided the best service and results for an appliance repair situation I have ever experienced. American Home Shield referred them for repairs to my JennAir ceramic range, and they called me me within minutes of contacting AHS. The repair man, who is actually the owner and a highly-​certified technician — worked around my schedule and came out that same day, diagnosed the problem and ordered the parts. When the parts arrived, he squeezed me in after his already-​scheduled day was done and installed them that evening. It was a difficult repair, and he did a perfect job. He also noticed that the heating element in my oven needed to be replaced — and he had one on his truck! AHS gets extra brownie points on this referral. Even my dog was impressed!