American Impact Media

When I first answered the phone I did not expect the tone from a human being that I received. She announced my bosses name and said nothing else. It took me back a bit but I refreshed myself and asked «May I ask who is calling» she replied after a pause just as abrupt and slightly more condescending as her first word, «Elaine». I asked her where she was calling from and again was given a one worded response but this time after more pause she said «Impact’. My current thought was «is this a robot, is this woman real.» I heard what i believed to be breathing, «no this woman is real!’. I told her I would check if my boss was available. He wasn’t. I picked up the phone and told her he was not available but i could take a massage. Instead of replying to my sentence she continued by repeating two of the three words she had said previously, «Elaine.» «Impact» and then proceeded with her number. She hung up no goodbye.
ok then.

Not sure if your business can benefit from an on-​hold messaging program?
Take a look at what the studies cited below have to say about on-​hold marketing.
93% of callers placed on «silent hold» estimated their on-​hold time to be longer than it actually was (teleconnect magazine)
AT&T reports 7 out of 10 business calls are placed on hold.
* The average North American executive spends an average of 15 minutes a day on hold. That’s 9 days a year. (CNN)
* 94% of marketing budgets are spent to induce the customer to call, and only 6% to handle the call once it is received. (Inbound Outbound Call Centre)
Almost 60% of callers will hang up after being placed on hold. Having a message on-​hold system reduces call abandonment by almost 90% and increases their hold time by over 500% (Better Business Marketing)