Menards

Lazy, rude, and foul-​mouthed associates. Placed online order of «We Pull» items and a couple «You pull» items on 6÷8÷2016. Received an email stating items were ready on 6÷9÷2016 and drove to store. Waited almost 25 minutes for the guy to go and grab each «We pull» item. Might as well grabbed those myself and saved $ 7 by doing so. Made my way over to the contractors desk to have someone pull one of the shed units off the shelf. Guy was friendly and asked me to meet grab a large cart in the appropriate aisle. Waited about 20 minutes and went back to the desk. He paged them again. Waited another 30 minutes and then went to tell the desk to cancel my order and credit back all the items. Then they seemed to care about getting me the fork lift. They dropped it on the cart. Told me to go to door 15 and they would have someone help me load it. Waited 15 minutes, no one showed up. Another customer was waiting and he was pi$$od off too. I helped him load his stuff and he helped me move a 498 lb box onto my truck. Many of the young employees in this facility are lazy and have a jerk-​off attitude.
Oh, and their 11% off is a 100% annoying. I have yet to receive my last 11% from 7 weeks ago.

Employees are extremely lazy and rude. Every time I went to shop there to ask for help or check out I felt like I was being a burden. I spent 30 minutes waiting in a completely dead store waiting on the one guy who had enough basic experience to operate a blind cutter completely ignoring me while helping another shopper. I ended up leaving and will never shop here again.

I recently purchased a front loading washer and dryer from the Gurnee Menards location. At the time of the sale, I was told that the delivery team would stack them. This was vital since we only had space for this configuration. I was also told that they would remove the old devices. Again, very important due to lack of space. The delivery did arrive as scheduled. That is where the good, or even average service stopped. The driver asked me where I wanted the washer and dryer. When I showed him, he told me they would not put them where I needed them because they would not stack them. I called the contact name on the delivery paperwork (Jacob Kahn). This guy was very rude. He told me they would not stack the washer/​dryer. I said I needed them stacked and was told they would do that. He proce dead to tell me «That is between you and the store.» He then proceeded to hang up on me. What!.. Really!!. I then told the driver to take the items back because I didn’t have a space for them if they weren’t stacked as promised. I then went directly to the store to try to resolve this issue. The store was no more helpful than the delivery team was. It was like they sold me the items, now it was mine and they were done. I spoke to the AGM (Matt B). He seemed very unconcerned. In fact, he left me standing at the front of the store for al, out an hour while he «tried» to figure it out. Needless to say, by that time, I was VERY heated. I got a refund and went to a different location in Fox Lake. WHAT A DIFFERENCE. This store appoligized, and took ownership. It wasn’t even their issue to resolve. However, they worked with me every step of the way. They delivered EXACTLY what they promised. The delivery guy (George) was AMAZING! Not sure what the issue is in Gurnee. However, I will NEVER go there again and will share my experience with everyone I know. Menards, PLEASE take action at your Gurnee location before it’s too late.

I went in the store to get a replacement bulb for a rechargeable flash light purchased there. They have poor product support and worse customer service.

Always find the staff helpful and friendly. There are your typical mouth breather checkout staff. The quality of products is not the greatest. I would never zip out to Menards (or any other box store) for a vanity cabinet, faucet or light fixture but if I need Lumber, thinset, glue, wood trim, or anything that has to do with behind the walls… this is the place.

I love Menard store always fine my stuff and a great price. Been coming to this store for years and never been disappoint

Staff are not helpful and really don’t know what’s going on. One says one thing and the other says another. Even management doesn’t have a clue. Besides that — the majority of them are rude and have no understanding of true customer service.
My visit to this store was one that no one should have to go through. I made my purchase and paid for it on their online site for pick up at the store. When I got there to pick up my purchase — the product looked like it had gone through a war and back (I took pictures with my phone). Packaging ripped apart and they had this thing wrapped every direction with boxing tape. I’m sorry but when I purchase a new item; I expect it to be «new». And when it’s an electronic device I really don’t want the packaging to be damaged. Upon seeing the condition, I asked for another. I was told they didn’t have another. I then asked if they would contact another store to obtain. I was told «no». I then advised them that I did not want to accept the item in the condition it was in. They then told me to go to the customer service desk to return it. Once there, the girl told me to go get my receipt from their kiosk. What grand customer service! Then I was told that they would not reimburse the «processing» fee. I explained that I ordered the item with expectations of picking it up and being on my way. However, I also expected it to be «new». It would have been a different story if I had made the purchase then once seeing the item decided I didn’t like the color and didn’t want it. I asked to speak with the manager and he proceeded to tell me that they had to have an employee spend time to get the item for me and he couldn’t reimburse the fee. Really??? If I were physically in the store and asked an employee to assist me — would I be charged a fee??? I spent my time shopping on their website, driving to their store, paid for in good faith and that my time was worth something as well. He was a true arrogant fool. I have purchased many items and spent a lot of money over the years at Menards and will not every step foot in one of their stores again. HELLO — Home depot and Lowes, you just gained a customer for life!
Note — they only got 1 star because I had to give something in order for the review to post. They really deserve negative stars! Go to Home Depot or Lowes for your purchases. Good Lord, HOBO has better employees!

I went to the Gurnee menards on 5÷31÷15 at 1330pm. I had to purchase top soil so I went to the garden section outside. After finding someone who wanted to help me by the topsoil, I purchased 15 bags. I asked for load assistance being a disabled vet. I was told to drive my truck into the garden section. No problem. I got up to the security gate where two young men were working. They were rude as could be! Didn’t care that I had a question on where to go to pick the stuff up. As I found the correct aisle, 3 loader guys were laughing and joking as customers walked by clearly wanting to ask questions, but the employees were just chatting away. I asked two guys to load up the truck, they couldn’t count to 15 because they tried to short me bags. The kicker, the boys at the security shack upon exiting 1 was on his phone, the other inspected my truck and THREW my receipt back at me. Seriously? I told him he needed to work on his people skills and drove off. This is the second time I’ve been to this Menard’s in 6 months and the 2^nd time I have had an issue! Clearly I’ll be going elsewhere for my construction needs if this «customer service“continues!

The store manager is unprofessional, immature, and stupid, when tried to ask him to fix a situation he answers, «I apologize we will try to fix the problem». the nailing gun, power tool aisles are always a mess you see a price for something there, but at the register says a higher price. Manager answers «I apologize we will try to fix the problem». I went there 4 days ago and saw a pretty good nailing gun for $ 192.00 that’s what the shelf price said. I started saving for it for 4 days. I went back to buy it with the price still at $ 192.00. After those 4 days! I was so happy but, when I go to the register price changed. it was for $ 270.00 I asked for the manager and showed where the gun was with the price of $ 192.00 he said it was been sitting in the wrong place. He said I can not honor that because someone else put it there. I asked him to look at the cameras a week from today to make sure it wasn’t me putting the gun there, because he kinda thought for an instant I intentionally put it in the wrong place… !!KEEP YOUR STATION ORGANIZE!

Return policy is horrible, customer service is terrible, not one knows answers, and they won’t ask anyone else either. Lazy people, bad products, but you get what you pay for. Menards in Gurnee is an awful store, management is also mean and disrespectful, but they can get away with it, because their corporate apparently doesn’t care (emailed them about my issue and no response).

Not really sure how I want to rate this place.
On one hand, I’ve asked a couple associates where something was in the store and they didn’t seem to care at all. One of them even said they didn’t have what I needed in the store and I ended up finding it right around the corner minutes later. In a big store like this where there’s a wide variety of things, I think they can do a little bit better at being helpful to customers.
On the upside though, I bought something that turned out to be total junk and was surprised at how easy it was to make a return. The lady who processed the return simply asked what was wrong with it, apologized, and I was on my way with my refund.

The Menards I use to frequent was the one in Mundelein which is small and old. This Menards is huge and bright with pretty much everything you can think of. I’m a big fan of Menards.

I’m on the fence about the new, upgraded Menards in Gurnee. While they’ve greatly expanded their stock, I don’t know where everything is now. I’ll probably get used to it, however. I go to Menards over the other two larger competitors for convenience, to support smaller, more local chains, and because I don’t like the politics of the Home Despot. The stock is nearly the same, there typically are more people around to help me find what I want, and their prices are lower. All things considered, this is my favorite home hardware warehouse. Now they carry a lot more stuff like appliances and groceries and pet supplies. Why they carry the last two things is a mystery to me, but I like a bargain. It’s there at Menards.

Here’s a helpful hint for you Menards…
When you tell people during a major storm that you’re expecting so many generators, maybe the store manager should come over and form some sort of line before 170 people show up and make problems. Those of us who waited for close to 3 hours deserve some sort of consideration. Maybe hand out numbers… because your honesty policy sucks!

The Gurnee Menards on Grand Ave. is one of the smaller, older Menards stores. It has resisted attempts to become standardized into some version of the newer-​constructed Menards in the area.
It’s easier to find things here… but there are less things to find. If what you’re looking for might be a bit out of the ordinary, they might not stock it here.
For example, they had a sale on a radiant floor control panel for a while; a big item, tanks, manifolds… not a common household peice of equipment. The Gurnee store only had the display model. They had to special order it – or, I could drive out to the newer, bigger Fox Lake store. They had two in stock.
Customer service here has been a little hit-​and-​miss at times; when they’re good, they’re awesome, knowledgeable and patient. When they aren’t good, they treat you like chopped liver or devoutly ignore you. I’ve seen the service desk just teeming with employees and only one customer getting served at a time. Welcome to everyday retail, I guess. Lately I’ve noticed that they’re trending to the good side of things; there must’ve been an internal initiative to improve.
But, if you’re looking for bulk fasteners, lumber and the usual stuff, they can set you up – and usually at a good price. I rented a truck from here, good solid vehicle, nothing fancy, a little tired; standard pickup bed. 70 minutes for one flat fee; and a fixed fee for gas. So no fill ups required. Just bring your own insurance card and you license when you rent. I got back under the 70 min limit, $ 23.50. Not bad.