PetSmart

They’re groomers are very good! Our Persian kitty who needs special care was given the 5 star treatment with Natasia. She knows my kitty and has done great with my kitty. I like how they give a little review of how it went, «She love the brushing, a limitless scared of the blower», etc. others too have worked with and been very pleased and they are polite, so I will come back again and again.

There were three groomers there when I brought my two puppies in tonight. My female had been there before and never had a problem, but the two 20-​something groomers could not handle her. The more experienced one had to step in. Neither of the two novices had the sense to talk to the dog. The experienced one went back to the dog who she was actually working on and the two less skilled did my male pup by themselves. They could not keep him still b cause neither knew how to hold a dog. They did manage to make him need a whole lot of Styptic ointment. For some reason they muzzled them both, seven and five months, even though they told me that they don’t muzzle dogs under 10 months. I’ve never seen them use muzzles before. Buy male managed to take it off for most of the time which neither of them noticed. He was calmer for he two paws without it, but they put it back on him for his last two toes, making a completely docile puppy manic. They advertise having professional groomers, but only one of the three appeared to have skills and sadly she was not working on my dog. My last trip to the groomer at Pet Supplies Plus down the street went much smoother. The dog was happy, no blood, and they’re cheaper by $ 2 per dog, now that PetSmart raised its prices.

I would give this place zero stars if I could. Manager is very rude and they let aggressive dogs in the store. Won’t be bringing my dog in here anymore. And will only come in when in last minute need of something.

Exact number of stars earned as I was going to award.
Place is great. Clean. Organized by pet and staff seams very adequate to help with your needs.
They carry all the brands we need for our pets. We have a dog, cat and freshwater fish. We can almost always get what we came in for.
While they have the brands we want, their prices are not all that great. I would think that a national chain has «buying power» that would allow better pricing. Honestly, I can go to 3 other stores in the area and get the brand we want for $ 1-​$ 2 cheaper.
On checkout they ask to scan your frequent shopper card. I always check my receipt and do not understand their use of a frequent shopper card. It has no cost saving benefit.
I do enjoy each visit I have because of the animal nurturing environment but that is the only thing that makes Petsmart a standout.
Again, if you are using a frequent shopper card for your purpose of gathering shopper habits and spending trends you are going to lose our business. We can go, to Wal-​mart just across the street and spend, with the items we buy, about $ 5-​$ 6 less and get other shopping done in the process.
The only other issue I have is their freshwater fish. I understand the cost of filtering tanks individually and that it is just unfeasible to do so for what your market offers. But, seeing dead fish or white spots on the fish make me hesitant to buy any at Petsmart.
I respect and enjoy your store but it would seem that «price-​friendly» is not in your business model.

Took my dog to the groomers and they did a great job. However, when I went to pick him up, his leash was nowhere to be found. The woman seemed annoyed about the situation, which I did not appreciate. So I had to buy a brand new leash on top of the grooming cost. The grooming was great, but the customer service in the afternoon hours could use some work.

Ive brought my Poodle/​Bichon to be groomed a few times and the last time I took her was my last time. When I picked her up I was told that she was biting, my first thought was she viciously bit someone come to find out she was nibbly for the majority of the groom but it was play biting, i was also told that I need to work with her so it doesn’t get worse in the future and that she’s a really sweet girl but has a weird way of showing it. They need to learn the difference between biting and nibbling. They are expensive. I wouldn’t recommend them at all.

I have used Petsmart groomers in the past on several occasions, but never at this particular store and I won’t again. I took my dog in at 7:45 am and they didn’t get finished until 12:00 for a wash and cut on a small shi tzu. When I went there around 11:00 thinking they should be finishing up he was sitting on the table half cut. The girls apparently couldn’t handle talking and grooming at the same time. They were too busy chatting with each other to get the job done. She stopped trimming each time she had a story to tell. Then put him on the floor when another dog came in to cut their nails. Another half hour goes by and he’s still not done. I go in, and she still has to finish his head and ears! Around 12:00, another groomer said she could finish him since now the original groomer stopped working on him to cut nails of someone who just walked in. To top it off, I had to go home and trim his face and tail because he was choppy and uneven.
Unprofessional girls working there, I’ve given them a few chances and keep getting disappointed. I won’t be going back. I don’t have that kind of time or money to waste.

Stopped in to pick up a bag of Blue Buffalo dog food to hold us over until our next shipment came in.
The place is nice and all. It’s clean and the employees were nice.
The turnoff are the sales people who come up to you while you’re shopping.
I’d feel far more comfortable if a PetSmart person walked me through everything.

Went shopping here with my wife to get our dogs some toys. I like that we can touch and feel all of the different items, but I don’t like the prices. I would say a majority of the things we were interested in buying were cheaper online. However, we did find a few clearance items that we bought.

The employees are rude and the groomer was awful! She argued with me about doing/​looking at my dogs anal glands even though I was willing to pay for it, then refused to do it until I left and went to pay which makes me think she didn’t do it at all. I’ll drive out to Kildeer before going here again.

Not really a mart, more of a petworld! This is a great chain pet store in Gurnee. It’s very well stocked. It features food and accesories for birds, fish (fresh water only), reptiles, cats and dogs, but no tack and equine anymore.
In any case, in addition to the fish, birds, reptiles, small mammals, and a few cats in the back, they have a grooming service and a Banfield Pet Hospital all attached. They also have pet training on premises evenings and weekends.
You can pretty much find anything you need here when it comes to food and accesories for dogs and cats, even the breed-​specific specialty foods. The service is always good. There’s a happy pet vibe in the place, too. Multiple customers bring their doggies in. They even have accident stations at the end of the aisles to clean up after Fido embarasses you in front of your neighbors.
My only beef about the place is that prices are very high here. Just about anything you find here you can get online at signficant discounts. Keep that in mind.
Otherwise, I find no reason to go anywhere else ever since I stopped raising reef fish and my aardvark died.

Not to be judgy but a surprising knowledgeable staff! Even from teen employees. I get greated by several people everytime.
Downside… Their prices are really high, especially for a larger chain with buying power. I’m all for shopping independent and paying more, but I can go across the street to target and buy my dogs food for $ 7 less a bag.

Wellness plan is a good deal… It’s a contract that renews automatically. Get it if you see the value.

Amazing place to be for any questions you have for your pet! The staff is so friendly and helpful! The pet grooming area also washes your dog and pampers it with nail cutting and all sorts of requirements to keep them clean and happy! The dog training classes are great with experienced trainers! Lots of variety of dog essentials needed from training pads to toys and no chew spray!
The banfield pet vet inside the store offers options to care for them ranging from affordable plans to maintain your dog. Great friendly service from the staff here too!
Great help with the staff for all your questions! Good to try out the product first and then buy with a discount they offer usually. Great experience always here!

I love the store and I took my puppy to the training they have there which is EXCELLENT!
I wish there was a different section for the groomers.
We told the groomers that my dog needed a trim and they made her look god awful. I was so upset when I saw my dog and I got charged $ 55 for it. DO NOT GET YOUR DOG GROOMED THERE! They said your dog is to wiggly. Really? I took my dog to someone in a Lake Forest and they had her look perfect. I’m including a photo of the job the did on her three months ago. I let her hair grow out now and she looks much better.

It’s great to be able to take your pooch inside of the store.
That’s always fun, dogs seem to really get a kick out of going in & out of all the isles.
Gets 3 stars as it’s not exactly the most affordable place for your pet needs.
Everything seems significantly marked up simply cause you are at a pets mart instead of Walmart.
Paying merely for the experience I suppose.

This is one of the best pet supplies stores in the metro Chicagoland region.
a) Parking — it’s a breeze since they have a massive private lot. Plus there’s a bit of greenery in the parking islands so that if you bring your furry friend and it needs to relieve itself, it does have a bit of grass it can use. (Now if you do allow your pet to go potty, please pick up after them — it’s disgusting seeing piles everywhere as if there are horses about. And there shouldn’t be any horses roaming south of Hunt Club Road)
b) Product selection & Pricing — anything you possibly need to take care of your dog/​cat or anything in between can be found here, or on its website, which ships lightning fast. Plus prices are extremely competitive — other area stores tend to be quite high or do not have as deep an assortment of products to select from. Mini gripe would be that the online prices for clearance/​sale items are often much cheaper than what is displayed in the store — but that’s the caveat all retailers enforce (i.e. retail prices may vary)
c) Customer Service — their cashiers are always quick and efficient, and if you should need assistance, I’ve always found their people (normally high school /​college kids) to be happy to help or knowledgeable enough to answer the question on their own. A big pet peeve is super slow cashiers and having to wait forever on lines that just don’t move. No matter how many people are lined up, I always seem to get through to the till in a reasonably short amount of time. Now if only Toys R Us could replicate this … but that’s another review for another store on another day.
d) Training — there are always loads of young dogs in the store — getting trained/​socialized. You can see from the enthusiasm of the pet trainers that they love animals and enjoy what they do — in this economy, it’s kind of a luxury to be able to do what you love and having had a couple of friends and family who have gone to this location to get their dogs puppy-​trained, I can vouch that their instruction and training style are indeed effective.
e) Store Location & Condition — the store is generally clean (there are the occasional spots where dogs have relieved themselves) and well-​lit. Sometimes, you go into some pet stores and you’re just overwhelmed by the smell of ammonia and you feel like taking a shower immediately after leaving. I don’t get the heebie jeebies visiting this locale, and it’s so conveniently located (plaza just south of Gurnee Mills and it has its own turn lanes which you can access via hunt club)
f) Selection of Organic /​Natural products — perhaps the crème de la crème about this PetSmart is that it carries a vast selection of all-​natural products (including brands that make Made in the USA products) at extremely fair prices. Our furry ones are like family and we’re trying to incorporate healthier treats and food into their diet — PetSmart makes it possible without gouging our wallets.

This is a great store. I’ve had luck with all aspects of it… training, grooming, and vet. It’s a nice one stop shop and it’s a good place to socialize your pet.

The store itself is great and well stocked. My review is more about the grooming section.
I’ve taken my dog here a couple of times. Once they burned his muzzle with the clippers and the cut wasn’t right. I decided to give them a second chance.
I know my dog better than anyone and I have bathed him on numerous occasions so I made sure to request that he be allowed out to go to the bathroom after the bath. Hes very well trained however without a little relief after a bath he wont sit still, he squirms and moves around and is a general pain. If taken out he sits well and quietly while all work is done. The woman who said she would be the one grooming him assured me she would take him out. After waiting 3 hours beyond the time he should have been done I went to pick him up hoping they just forgot to call.
Well he wasn’t done, seems he needed a break from the table and a different woman was grooming him, why I still don’t know. I asked about the problem then asked if he was taken out like I requested and she informed me it was against company policy to take them outside the building. I still don’t know why the first groomer assured me it would occur. I was informed that for an extra $ 11 I could have him expressed groomed which meant he would not have to wait in the crate while other dogs were done.
So yet again the cut was bad, the service poor and the communication even worse.
I’ll be finding a different groomer

Good store with great products for your animal. I came here almost two weeks ago but somehow forgot to write a review about it.
This store has a hair grooming station, adoption center and an Animal clinic.
I only came here to buy an elevated tray and some dog food. Since i dont make decisions for my dog (i dont live with my mom anymore) I dont get to get my baby (cocker spaniel «CS») any of the Organic dog food that i love so much.
My mom says that it makes Feegee (my CS) go to the bathroom excessively and since im the one hardly ever cleaning up after her i dont get a say in what type of food to buy her… anyway so my approch was to purchase comercialized Iams and get my tray and split.
People seem to know when you’re lost and confused looking for anything in the store, and i was approched by a representative selling Bil Jac foods. I was given five dollar off for the food and a sample bag for my baby to try to see if she liked it. They also had money back guarentee if your dog didnt like the food.
End result was that i purchased the food and the elevated food tray and got out of there as fast as possible without spending another dollar.
I got yelled at of course when i got home for paying so much ($ 20) for the food tray and scolded till my ears fell off for getting expensive dog food that nobody in my entire family had ever heard of (they dont advertise on Tv like the other brands).
They were probaly thinking had i been duped into buying some generic dog food that just came on the market and this guy (the rep) really found a good fool to make his sale to.
Not so, my dog loves her new elevated tray and the new food (Bil-Jac).I wont say more about this because their is a wealth of info about this food over the net. Ill just say that my dog is much happier now with easier to chew food, and i owe it all to my shopping experience at this Petsmart!