Grosse Pointe Urgent Care

Receptionist is rude. It took over two hours to see a Dr. The place is dirty. Terrible experience!!! Almost 2.5hr wait until I left. I will never go back there.

Horrible service, misdiagnosed my wife. In addition, they stated that there in our network and would only be a co-​pay then we found that they weren’t in network and received a nice bill.
Bad doctors, bad service, bad administration.

I’ve used this clinic three times in the past 2 years and I was seen promptly on two of my visits and the care by the nurse and physician assistant was efficient and accurate. During my first visit I waited an hour to see the nurse, but the waiting room was pretty crowded that day.

I definitely would not return here. The wait was very long. Front desk receptionist was very curt and unfriendly and made personal calls from the desk which could be overheard in waiting room. It was a 2 hour wait just to get called back to an exam room. This was actually a return visit for my son after what seemed to be a misdiagnosis on the first go around. Never again.

I am only giving it one star because 0 is not an option. The doctor diagnosed me wrong and I ended up in the hospital the next day. DO NOT GO TO THIS URGENT CARE!

The doctor we saw here was absolutely terrible and completely misdiagnosed our two-​year-​old daughter. We were visiting family and thus could not see our pediatrician so we went here. My daughter had a severe reaction to a bug bite. The doctor claimed it was cellulitis (in other words, infected) and wanted to put her on an antibiotic, Claritin, hydrocortisone cream, and use warm compresses. This did not sound right to us so afterward we called our pediatrician and also sought care at an ER. Both our pediatrician and the ER doctor said that there was no infection and all she needed was Benadryl and cold compresses. I am incensed at the misguided care and erroneous diagnosis we received from this urgent care center. Disgusting. I wish I could give ZERO STARS!

Where do I start? Urgent care is supposed to be just that, a place you can visit and get a great quality of care. But Grosse Pointe Urgent care is a place that I wouldn’t take my worst emeny. The front desk staff is rude, unprofessional, with a ghetto attitude to match. If you don’t have customer service skills then maybe you should quite find a job were you don’t have to open your mouth. I think that would suite you better!!! Then if you’re planing to visit this place of business, plan on making this an all day thing, because these people are very slow. If they tell you 20 – 30 minute wait, plan on being there for 2 – 5 hours. Then once your in the back in the examining room, the medical asst.(in which I don’t know were they hire these girls, these young ladies come in with hairstyles that takes the focus off your health on them, you forget your sick. For example one young lady hair is bright red and looks like knots on top of her head, all over) takes your vitals, ask you what the purpose of your visit and then document it and she gone like a thief in the night. Doctor comes in an hour later to talk about your illness, you come be dead by then. By the way they want to give you a pill for just about any and everything, I rather go to William Beaumont ER.