Rouses Market #49

I’ve always liked this store. So clean, and everyone is pretty nice. I’d drive out of the way to go here, because the shopping experience is worth it.
HOWEVER, I had a bad experience on placing party tray orders for an event. I physically went there myself and placed an order for several party trays for a funeral exactly one week ahead of time. Picking up the day of was a fiasco.
They lost my order. I had a friend pick up the order because I was working and wanted the food to be there before the guests arrived. She got to Rouses, and the staff knew they lost my order, and only gave her the sandwich tray. They didn’t even bother to ask me if there was anything else I ordered. So my friend left Rouses and delivered the food to the funeral home., I called her to make sure everything was okay, but when I spoke to her, I realized that all they gave her was that one tray, when I ordered much more. SHE HAD TO GO BACK TO ROUSES, WAIT FOR MORE FOOD, and then go BACK to the funeral home to deliver the food.
Even though this was quite frustrating, to go in circles, I’m still giving a 4-​star review for the manager alone, who helped rectify the situation.
I was very frustrated, of course, because the food for the guests was late by over an hour, but the manager tried his best to correct the situation. If it was just a party, I wouldn’t be so upset. The event was a very important to me, and the food that night was part of my contribution.
Lesson learned. Call several hours ahead on the day of pick up and make sure everything is going to be on time!!! Also, make a copy of your order or take a picture of it on your phone or something!!! Remember, mishaps will always happen in life, but it all comes down to customer service! If anything, this has made me a more loyal customer to Rouses! Thank you for being such a great neighborhood store!

Not going to lower or raise the stars from my last review. What I will do is offer you a small warning.
If you buy crawfish here, do NOT buy the last batch of the day. Twice this year, I’ve done that and both times, the crawfish was under-​cooked and lacked spice.
When I mentioned it, a girl who worked there warned me, they skimp on the last batch of the day in spice and cooking time. They are just hurrying it out for the rush hour people.
To me, that seems dangerous and is unfair to the people standing in line waiting for crawfish. I’d rather stand in line 10 more minutes than get undercooked crawfish, something that can’t be healthy.

Love the store, even with the tiny aisles, selection is nice, and it’s nice to finally have a clean grocery store on the West Bank.
Now the down side. Some prices are outrageous, and they have unbelievably inexperienced check out workers. I checked out yesterday and had to tell the kid on multiple occasions that he had rang up many items twice. Even tried to weigh my apples and pears together which produced an astronomical price. If I would not have paid attention, I would’ve been taken for more than $ 40. It also took him a half an hour to check me out with all of these mistakes which was a nightmare. I’ve ordered finger sandwiches from the store before and they completely lost my order. Rouses, I expected better from your big brand-​new store and you desperately need improvement or I’m going back to horrors, Walmart.

This Rouses is pretty close to my house and it’s been open for about a year. I have no excuses for being so late to check this it out.
I stopped in here because I was looking for a specific beer. While I didn’t find the brew that I was on a quest for, they do have a nice selection of craft beer from all over («all over» being a technical term). I found a yummy IPA from Stone and, pleased with my selection, I decided to browse the rest of the store.
Holy moly freshness, Batman! I love the deli section here! There’s a lot of hustle and bustle– the bakery has cakes made fresh, the sushi section had a nice line because sushi is made fresh to order (and also comes pre-​packaged, if you’re in a rush), there is a salad bar full of delicious goodies and a hot bar with tasty treats. I am definitely going to have to stop in here to get some good stuff for lunch. As I mentioned in my review of the Rouses on Belle Chasse Highway, there is a big gourmet cheese case. So in one section you have all of your bakery, salad, sushi and cheese needs met. There is also a nice little section dedicated to fresh flowers, for that special someone (even if that special someone is you).
This Rouses is fantastic. The lines move quickly and they have multiple registers open in order to get people in and out quickly. One complaint: the parking lot could be a little easier to navigate, but that’s not the end of the world.

Love this place. I’m so happy Rouses built a beautiful place here in Gretna. I’m just disappointed my beloved Casey Jones had to close. This Rouses has a great selection in every department just like its stores Uptown and on Barrone. It’s even convenient for quick trips when you forget that one thing. Thank you Rouses for this great store.

I havent been in a Rouses store that I dont like. The selection and quality of the meats is always awesome. Same with seafoods and semi prepared food like stuffed bellpeppers etc.
This being the first Rouses that was built from the ground up, so I entered here thinking this is what «Old Man Rouses» had in mind… the master plan of all stores. I would of thought it would be bigger than it is. Not a problem. Maybe im jaded by all the big box stores? The layout is familiar though and I am greatful for that.
The beer section isnt the biggest. The store in Algiers I believe still has the greatest beer section in the city, but this location has a above average selection comepared to the competitors. And for that I am happy.
The prices and sales are fantastic. The crew in the parking lot does a bang up job rounding up stray buggies and making sure there is never a shortage.
This is also the closest Rouses to my Marrewego home, so I am a big fan :-)

This is the best Rouses on the westbank, if not the best grocery store on the westbank. Super clean and bright and fresh. This place really rivals Whole foods… and since we don’t have one of those on the westbank I think it will do really well.

I’m about to have white girl problems all over this review… bare with me. I anxiously awaited the opening of this very big & new Rouses for months and months. Everyday I would drive by and see it getting closer to opening and I thought how awesome it was going to be to have this huge grocery 3 blocks away. The good: it’s big, the salad bar is legit, the soup bar also legit, and they have a sandwich making counter. Upon closer inspection, I was a bit disappointed.
If you want to get liquor to make a cocktail, it’s all behind the counter. What the heck! Tchoupitoulas Rouses has open aisles of liqueur. Is this a Westbank dig? Also I was looking forward to the wall of oats and grains, just like the one at the Tchoupitoulas location. Where is the grain aisle! To top it all off, the cheese selection is super sub-​par compared to… you guessed it, the Tchoupitoulas location! All of these complaints must sound whiney I know. But I don’t understand why you would build a grand brand new grocery and not give it all the amenities of the other locations.
I’m disappointed Rouses. I want a grain wall damn it.