Servpro of Gresham

can’t say that i understand the previous reviews, my experience was totally different. the tech i dealt with last week was awesome. thanks to our long hot summer of 100 degree temps here in portland i had water damage from my hvac and a coworker referred me to servepro (im clueless on fixing these things). they even brought some mold damage to my attention i never would have known was there. anyway i found them easy to work with.

I had a very bad experience with this company. They were hired to remove the salvageable belongings from my home after a fire. They lost some of my property and instead of being apologetic and compensating me for the lost property, they have been combative and have yet to pay for the lost property. I was forced to file suit.
They have turned a mistake on their part into a long l, drawn out battle.

When disaster strikes and you need restoration services: look somewhere else!
I called Servpro of Gresham for water mitigation after discovering a plumbing leak in my newly renovated home that sent between 3000 – 5000 gallons of water from the upstairs bathroom into the basement soaking everything in between.
Having called multiple water mitigation companies Servpro of Gresham was the first company that was available and showed up. Other companies were either not equipped for this size of project or unavailable at the time.
Within a few hours they were able to pump out and drain the water that had collected in the 900sf basement which at the time was a shallow pool about 9″ deep in places. Overall a job well done.
Next came removal of the wet lath & plaster and drywall. It became obvious and rather quickly that Servpro of Gresham was not qualified to do this demo work. Servpro of Gresham haphazardly prepped the area prior to the demo work despite my urging to protect many areas of the home that had just been renovated. Newly installed and finished wood stairs to the basement now have gouges and scratches from lath getting under the cardboard that was quickly laid over them. The duct-​like tape they used to «secure» the cardboard has since pulled the paint right off of the walls unaffected by the water. While removing the lath they dinged and scratched up my clear wood finished doors jambs that were either just installed or just refinished. Wood columns in the basement are left dinged and damaged. I later found a broken window screen they had removed so they could get debris out from the basement window. The same windows now have sills that are dinged, scratched and pretty much toast. Overall, quite sloppy demo work.
For this reason I asked Servpro of Gresham to stop the demo work to prevent further damage to unaffected areas.
In addition Servpro of Gresham has been slow to respond to phone calls and not great at communication. They removed the lockbox with key from the front without letting me know. I had to find this out not from Servpro of Gresham but from a subcontractor that called me because they couldn’t gain access. After leaving a voicemail and hearing back from them a day or so later I learned they had left the key outside somewhere hidden. Poor communication.

Absolutely the worst company to provide mold abatement. I wouldn’t hire these guys again if you paid me. Check out the pictures I posted. The term «a pictures is worth a thousand words» best describes what went on here. If you don’t believe me hire them and find out for yourself but don’t say I didn’t try and warn you.