Legacy-GoHealth Urgent Care – Fairview

While the staff was nice and the Dr was good I was asked to «keep a card on file» However, a month after I was seen, they had ran my card for the Co pay of which I paid at the time of visit. I am trying to get that credited back now. I was beside myself when she said they run the cards on file without your consent when money is owed. Do NOT give them your card number! I will be writing a letter to B&B concerning this.

Do Not GO Here!
I went here to have my thumb examined after a fall. I truly suspected I had broken it, and just needed it verified. I was greeted at the front desk by one very commanding and bossy employee. I had to wait a long time while she was on the phone and also barking orders to the other girl at the front desk that did not help me at all. Finally, after checking in, I had to wait a very long time, considering there were literally two people in the waiting room. Once in my room for the next wait, other employees kept opening my door trying to bring other patients in there. Then I heard the PA out in the hall, trying to guess which room I was in. Do they not keep track of their patients? Finally the PA came in, and ordered x-​rays. She leaves the room, shuts the door and yells, «who wants to take an x-​ray?». Seriously, is this a duty for just anyone walking in the hall? Well this gal takes me to the xray room and shoots 3 images that I readily could see would be useless. I regret now that I did not speak up and show her how to place my thumb on the plate. Another long wait back in the room, while some offsite radiologist reads it. They finally gave up waiting and said they would call me later and sent me on my way. As I was leaving, they handed me some paper and said it was not broke. No offer of pain meds, nothing. Just Bye. Well, 9 days later, fully knowing that my thumb was truly broke, I called my general practitioner, and he ordered new films. I was in imagining within minutes of that call. The truly highly skilled technician and Mt. Hood Legacy said, «wanna come see your x-​rays?». I walked behind the wall and could clearly see my bone snapped into two pieces. I should have paid the $ 200 deductible my insurance requires for the ER, than pay $ 25 for urgent care, which is literally no care at all.

This place use to be fantastic, they have a doctor —
Dr. Liere who should REALLY have his own practice. But, the place has slid down hill faster than an ice cube melts in this heat. The staff is TERRIBLE! RUDE! They seriously DO NOT care about you at all. They make sure you know this by the way they treat you and the way they treat their building! Yuck! It is absolutely filthy in there.
DO NOT GO HERE!!!

If I could give this place ZERO stars I would so please do yourself a favor and stay away from this place! I took my mother there this morning to get a refill of her prescription, we were told that moving forward she would have to go to a primary care physician but they were willing to give her a one month refill. I understand that policies change and I was happy to take her elsewhere in the future. The receptionist was great and the nurse who checked my mother’s vitals was also great but it ends there. I explained to both the receptionist and the nurse that my mom has severe anxiety, she had been to the Gresham urgent care on several occasions and that her anxiety should be documented in her chart. I explained this to them knowing that her blood pressure would be slightly elevated because of her condition (I am my mothers primary caregiver and the one who takes her to all medical appointments) The nurse did her best to work around it and checked my mothers blood pressure 3 times just to be sure because it was slightly elevated. SLIGHTLY. The «doctor» who came in to see my mother afterwards was absolutely HORRIBLE!!! She walked in and proceeded to tell my mom that her blood pressure was dangerously high, I explained to her that she was anxious and had she reviewed her charts she would see that she has anxiety and that maybe because of that her blood pressure was elevated slightly. I also explained to her that she doesn’t have any symptoms and has otherwise been feeling fine. She dismissed me completely and proceeded to tell my mom that blood pressure was a silent killer and that she could die. I asked her again to please address her in a different way by adjusting her delivery I then proceeded to point out how my mom was reacting to her news (my mom was on her feet pacing at this point and was having chest pains and shortness of breath) and again asked her to please be cognizant of that only to be dismissed again. I told her that I will be taking her to my primary care physician but I couldn’t fit her in this week and that she really needed her medication. She said that the previous urgent care doctor should not have given her the refill in the first place and she was only going to give her one month. I asked her again to please watch her delivery to which she responded «this is serious, it’s dangerously elevated, how else do you want me to deliver it!!!» At this point I got extremely upset because I could tell that my mom’s anxiety was extremely high and she just wanted to leave. The «doctor» who is actually a nurse practitioner just said fine you can leave and just walked out. We both walked out of there feeling so horrible. My mom was shaking, she was having chest pains and having a hard time breathing. I called my primary care doctor and explained to him the situation I then gave him the numbers we were given at urgent care and what my mother was told. He was FLOORED!!! He could not believe the things that were said to my mother and he kept assuring me that although the number was slightly elevated, her explanation was not correct and that she should have never said the things she said to my mother. I am disgusted by this experience. I have escalated my complaints to the office manager and asked her to get me in touch with their medical director as well so that this incident can be reviewed. So far they have taken the time to address my complaints which I appreciate but my mom has been dealing with Chest pains, shortness of breath and other anxiety related symptoms since we left over two hours ago. I’m taking her to my doctor tomorrow (thank god!) so that he can calmly talk to her and get her back on track. NARDA SHERMAN PA-​C should not be practicing medicine in any field anywhere. If you have had a similar experience with this woman I suggest you voice your complaint to management immediately, she has no sympathy and no bedside manner and no patient should EVER have to deal with her ever again!

When I use an urgent care I do expect I will have a longer wait time than when I am at my PCP. However after sitting in the waiting room for an hour I don’t really want to sit in an exam room for another 45. Everytime I come here they only have 1 provider working, and it’s never been an MD only a PA.
The staff are nice though, when you see them. They just generally are not in a rush. Like really not in a rush. I hope the building never catches on fire, they will never be able to make it out alive

Great service and quick appointment. As a healthcare professional myself, I was pleased with how well the staff operated and treated me.

This isn’t the type of place you go to hangout but its a necessary evil. It’s around $ 160 to be seen if you don’t have your insurance card «ouch». We went here on a Saturday morning and there wasn’t much of a wait which was really nice. The check-​in process is fast and efficient. It’s a clean, modern, and nice location and I will use it again and definitely get a new insurance card to make the price more reasonable.

Awful! Not only do they charge u for a follow up visit for the same condition, they’ll charge your cards without telling u! I was told they have to have a credit card # on file. I was hesitant because I didn’t want my account charged without being aware of what the charges were for. But I was told that I would receive a bill like normal. If the bill wasn’t paid, then the card would b charged. This is completely false!!! I never even had the opportunity to pay the bill. They just charged the card & sent me a receipt. When I called to ask why I didn’t get a bill she said they’ve changed their policy & don’t send them anymore. Not only was the medical service not that great, the customer service really sucks! I’d never tell anyone to use their services. Even someone I didn’t like… I felt like I was scammed.

I had four bulging discs in my lower back, the Dr told me to go back to work asap and that there was nothing he could do about it. I don’t even think he was old enough to have graduated high school let alone college! Never go to this shit hole!

I have a chronic bacterial sinus infection problem. I’ve been to this location six times in the last two years for this issue. Often its fairly quick and easy, I pay cash or with card, and get out quick. I made an appointment during my lunch hour, and 50 minutes into my appointment I got to see my Dr.
Today my Dr. didn’t introduce herself, hadn’t looked at my chart, and was not listening to me at all. She tried to push drugs that I shouldn’t ever have due to a heart murmmur, to mitigate symptoms I didn’t have. She seemed surprised to «discover» my heart condition, missing tonsils, missing uvula and seemed to want to tell me about how Sudafed is used to make meth. … This wasn’t just a bad experience, it was surreal.

Terrible billing experience. Turned me into collections, attempted to sue me, now have bad mark on my credit report. I would have rather went to the ER!
I have insurance, which was presented upon my initial visit. I had a very painful skin infection, which they treated and told me to come back for follow up in three days. I did that, they said to come back again in three more days. I did that. After three visits, nobody bothered to tell me that they are not a preferred provider for my insurance company!
I didn’t have any issues with the medical treatment I received. The staff were all very friendly until it came to the suprise $ 800 invoice I received AFTER insurance paid. They, and their collection agency (Metro Area Collections) are just awful.

Went here to get help/​pain meds to reduce a dislocated shoulder. Professional enough receptionist. Apparently I was not high on the list of people to see because we waited for an hour to get shown into an evaluation room. Standard BP and history taken here, but was told there were two or three people in front of me and one doctor. Long story short, my shoulder wrenched itself back into place without pain meds and before a doctor showed up. Waited another 20 minutes beyond that for a shot of pain med, and yet another 20 beyond that for the x-​rays the doctor had asked for. I’ve never had such unprofessional, disorganized service at any medical facility. They are anything but urgent. DO NOT RECOMMEND! If you need a drug test for employment, maybe. But if you have anything in the nature of my injury, just keep driving to Mt. Hood Medical. Sheesh.

Wow … I can honestly say I’ve never encountered that kind of unprofessional care giving from a provider. I would recommend going to another facility.

I got schooled in a few things here, one do NOT go here if you have an actual emergency and secondly don’t go here if you have plans to do another thing that day. My husband had jabbed a screw driver under his cuticle a few weeks before and it was now infected. I said, hey just run in here let them take a look. It was the start of a long weekend and I didn’t want him suffering. Our doctor is out on Fridays.
We got here at about 10 am on a friday and didn’t leave until 2pm. They were kind of busy, if you want to say three people of ahead of us is busy. They put us in a room and left for an hour. I walked out and asked what was up and they kept saying they’d be there in a minute. It turned out we knew somebody that worked there and she came in and said all the doctors but one had left for the day and she thought it was crazy we had waited so long. It turned out, they just kept putting us down on the list, as she ended up telling us. They kept coming in to apologize and I heard them talking about how we got left in the room way too long, when we were leaving.
When this doctor came in, she asked what was wrong, he showed her his thumb, which was now swollen and nasTAY looking and she proceeded to look in his ears, never acting like she noticed his finger. AAAAARRRRGGGHHH are you kidding me, she then asks him what medications he is on and he said none and she said, ‘really’… why did we seem high after sitting there for 4 hours? This was worse than a welfare emergency room visit after a gun fight. Yeah, lady we took your bait and sat there all that time, believing your nurses that you were on the way, every 20 minutes or so. They even offered us fruit at one point.
She never once examined his finger, she gave him a light antibotic and told us to see our own doctor. Holy kittens of fire.
Add insult to injury they bill me 9 months later for the full amount saying they don’t take one of the most popular medical insurance plans, but they admit they should have told me that upfront. Two phone calls later and yeah, indeed they do take this insurance after all and they would discount down the balance I did owe, since they were out of network for me. Later I would learn from the same girl we knew working there, that I should really wait and see my regular doctor because this was a common thing there.

I had about 4 stitches sewn into my foot when I had a mishap at one of the waterfalls east of Portland. They triaged me fairly quickly and treated fairly quickly. The doctor looked at me funny when I said I cut my foot wading in a waterfall, like I was a wimp, but after he say the cut, he said «yeah, stitches would be good for something like this». Anyway it was an alright experience. They did close my foot up. One of the nurse assistants was obviously in training but she was conscientious and attentive in cleaning and dressing the wound. They didn’t realize or care though that I had massive bruising, but I can’t blame them because it took time for that to happen. They didn’t give very good instructions on how to care for the wound though, and that led some some minor complications later. Also they charged me for the stitch plus a 2^nd visit 10 days later to inspect and take out the stitches but since I was traveling I couldn’t take advantage of the followup visit but still had to pay for the whole thing.

I had to go here when my back went out a couple years ago. And about 10 years ago for some reason I can’t remember. Although the wait can be a bit long if it’s not an emergency, they seem thorough once they get to you and I felt taken care of.
I also came without insurance for a flu I thought lasted too long. It was a very reasonable office visit for not having insurance. So I’d say it’s safe to keep this place in mind if you’re in between health insurance and something happens.
Prescription prices were very cheap, and they do take appointments. Lots of magazine choices to distract you from stuff.

I have lived in the area for two years and had avoided this business due to poor online reviews on another site. I had a reason to go today, walked in, was put in an exam room within 5 – 10 minutes, seen about 20 minutes later, and walked out the door with a couple of prescriptions — one which was filled for less than half the price at a major drug store chain. It was $ 15.00 from their convenient prescription vending machine! (They don’t carry all meds, but had the one I was prescribed.)
My experience was great. I was feeling and looking lousy, and everyone was friendly, very polite, helpful and efficient. I wish I’d gone here sooner. I’ve been feeling lousy from a chronic condition and decided to chance going in.
They give 20% off the $ 150 price if you pay in full at the time of visit, which I did ($ 118, charged at end-​credit back to debit card). They do have appointments, which I wish I’d known about, so I wasn’t in fear of waiting a long time, but it turned out that I didn’t have to wait anyway. They do DOT/​ODL physicals and sports physicals for a very reasonable price.
Gresham Urgent Care is very nice, clean and efficient. Overall it was an excellent experience especially since I was feeling lousy due to a bronchial infection.