Best Buy

I was there to purchase a laptop computer. What a friendly group of people in the electronics section. Very helpful. However, when I finally decided to make a purchase, they didn’t have any in stock. Checked online, and no Best Buy stores had any in stock. Why would you not put a sign on the store display that it was out of stock? Total waste of my time. To be specific, they had a sale on MacBook. Don’t advertise so big if you don’t have any to sell, Best Buy!!!

Horrible customer service and descrimtiory procedures are inflicted on people of color

Very poor selection for people who know a thing or two about computers. Staff is NOT knowledgeable about their products and even for being in their «dedicated quadrants» they rely too heavily on their store computers to tell them about the products they are hovering over. It’s sad when you go somewhere and know more about what they are selling than they do. Still though, decent stuff for my kids, still spent over $ 1k there with tax money.

The people who work in the phone sales department are awesome. Kristin in particular, was very knowledgeable and professional.

I ordered a kegerator for my Husband for Christmas. The first one came to our house on ¹²⁄₂₃. He opened the box and the corner of the unit was crushed. They would not pick it up for the return so he had to lug it into the store, they could no longer do the 2 day shipping so he had to wait for regular delivery. It was supposed to come on Monday the 4^th, I understand the delay due to inclement weather but it didn’t make it to our house until 7:30pm yesterday and the unit was damaged in three areas. Again he had to lug it back to the store and the couldn’t offer 2 day shipping or even allow us to have the unit shipped to their store so if it was again damaged we wouldn’t have to load it back up and take it to them. Talk about poor service and a crappy experience. We told them to forget it and will look elsewhere. My Husband was so looking forward to the gift, we are both very disappointed.

AJ helped us today with a projection set up. He was very helpful and friendly! Very knowledgable, we will be coming back for his help with any of our home theater needs.

It’s Best buy. What else did you expect. This one looks pretty much the same as all the others. The small laptop I ordered online was only available here so off I went. The young girl who helped me at the counter had not one iota of personality, customer service skills or aything else. Unfortuneately — she kida brought down the average here. Best Buy is a useful and sometimes even fun place to shop — but this one less so than usual.

This Best Buy in Gresham does manage to be surprisingly relevant. Things here are only slightly more expensive than to buy the exact same item online. Even if you do buy online, things can be tried out and examined. This is the place to see emerging technologies. This is right next to the light rail. You will need items that you never knew existed.
Going here was fun. Originally, I wasn’t going to purchase here. The Matel Virtual Reality caught my eye, and it wasn’t just a toy. Samsung and Apple Kiosks are available to stay current, along with their big selection of internet of things devices, video games and so on and so forth. Items are frequently put on sale at the store. Best Buy has some insane deals if you look every now and then, here is a good representation of the company.
This is a great way to kill time if you ever so happen to linger around at the Gresham Station shopping center.

I should have read the reviews before I shopped here. They are slow slow slow. Customer service doesn’t seem to be a priority

I have had good and bad experiences at this Gresham Best Buy. I used to shop here quite a bit for electronics but have since moved away towards Amazon and other retailers. The prices here for most of the items are expensive so I would caution you to shop around before buying anything.
The display is good for cameras and small electronics that you can play with before making a purchase. It isn’t great though that the phones they have on display do not actually work. If you are shopping for a mobile phone it would be good to have working phones in your mobile department.
They do have a decent selection of movies and music here. The video games selection is also good. The Gamers Rewards is a good buy if you buy more than a few video games a year. It gives you 20% off of the video game purchases for about $ 20 per year.
They have a great selection of TVs. The customer service is mediocre at best. A few months back when I upgraded my phone the REP misinformed me about how long I would have to pay for my At&t installment plan. I left them a bad survey and the manager called me back.
The manger basically called to apologize and tell me that is how it is. I felt like it was a waste of my time, why call somebody just to tell them too bad you were misinformed. I already knew this when I checked my contract.
The markup on HDMI and other cables is pretty high. You’d be hard pressed to find anything under $ 20 for a cable. I can easily find the same cables on Amazon or other sites for under $ 5.
I now only shop here if I really need something right away and cannot wait for it to be shipped to me. Otherwise I refer to go to another store/​or order online.

I have been shopping at Best Buy since 1999 or 2000 I think? Despite their high prices I requested a stereo install kit for a Ford Ranger. Ford Rangers are pickups. After waiting half an hour, the salesman gave me an install kit for a Ford Mustang and basically any other sedan and coupe cars but not a pickup. Trusting Best Buy, I threw my receipt away and due to working two full time jobs, I didn’t have time to look at my kit until over a month a half later and then realized it would not fit in my Ranger at all. Despite having all pieces of the kit, I was denied a refund or even an exchange for the exact same product but one that would work for my car. Seriously? 15 day return policy and 60 days for their junk rewards membership I didn’t sign up for? The employees were nice to me but the company policy will make me never buy from Best Buy again and I will never recommend them to family or friend. Can’t wait until they go out of business next year.

I would prefer the to put 0 stars. I came in to get a new iPhone and I waited 30 min to even be greeted. Multiple people walked right past me. A merchandiser ever nudged me to the side. I kept asking for help and to at least be acknowledged. The popular answer, «this is not my dept.» when I finally got help, she was not very interested or friendly. I will not be back any time soon. I work in retail and would never treat a guest in my store in the manner I was treated. Shame on you Best Buy! What has happened to good old fashioned customer service?

Store pick up is like a joke, always line for at least 45 min. You can see 5 best buy employees just walking around there not doing anything instead of helping the line. Needs a lot of improvement.

I have to give credit where credit is due. I brought my car in to get a keyless entry system installed. Jeremmy the installer guy went way above and beyond for me. We had trouble with the install because an electronic component in my car was faulty. He took the time to research the part and even tried to locate one for me locally. With his help I was able to locate and purchase the faulty part so that he could do the install. He did a great job with the install and even threw in a remote hatch unlock that I didn’t know I had. He also cleaned up some bad wiring that he thought looked funny. All in all a great experience. I know these big box stores get knocked around a bit but my experience was very good. I’d go back and have Jeremmy work on my car no problem.

Everything is great… its best buy not walmart, if you want bad quality stuff then go to walmart. Do your research on the electronic of your choice before trying to assume that you know how it works! Best buy isnt your average 1 stop shop, its a another world of technology that is hands on…

Worst service ever. I went to Best Buy to pick up an order of movies. I had to stand in the customers service line for 45 minutes while they fixed their mess up! Haven’t been there since. Amazon is the way to go!

Always like to go in and look at the new stuff, shop around for something i’m missing like old movies in DVD format, or some sales. But this place is just too expensive to pay full price for anything, this is the halfway mark to actually buying something somewhere; this is where you go to look at it and decide whether it’s worth the price online or not.
Staff usually get me to the area the product I want is in, and I usually don’t need to ask anyways. Line is quick.
But what really pisses me off? Pre-​ordered a special edition game AGES before it was released, and when I came to pick it up they were out. OUT?! OUT of the item that I PRE-​ORDERED??? What the hell is the point of a pre-​order if you don’t have the damn thing in stock when I come pick it up? I have been doing pre-​orders for YEARS and a pre-​order has always been a guarantee that my item will BE THERE when I come pick it up. What the hell are you doing selling pre-​orders and then running out? The most ridiculous thing I’ve ever known, and their excuses were pathetic. Then they offered me gift cards to compensate for the difference in amount between the regular game and the special edition. I say fine, just give me the damn card. Oh, they CAN’T just give me the card, it needs to be mailed to me? Are you fucking kidding… oh, and it took about three months to get to me.
Now I know not to bother with pre-​orders here.

The customer service is pretty much hit and miss just like most locations. They have stuff I need to buy so I have to go. I put up with the lack of service most times.

I get the distinct feeling that Best Buy is just too big of a store. Why are they still selling DVD’s? Why do they have coffee makers and books? It just seems a little ridiculous. The end result of having so much stuff is that no one really knows anything about the products or they keep having to get different sales associates because that’s not their department.
The good things:
They carry a lot of cameras and video equipment… and you can try them all out.
They carry Apple products now so you can do a side by side comparison of tablets and laptops. And boy oh boy they have a lot of tablet products to try out.
Love that they carry a lot of covers for laptops, phones and iPads.
Unfortunately I’m guilty of trying out all the goods and then shopping online for the better deal. (and usually you find a better deal online)

Willie Nelson had a stroke in my living-​room. Well, actually, it was my music server. Willie was singing «Milk Cow Blues» when suddenly he was stuttering and stammering, and then he just died. I tried Willie Dixon — same thing. Memphis Slim, Little Walter, T-​Bone Walker — all stammering invalids.
The Mac genius said my Mac Mini was perfect. It wasn’t a poison apple that killed poor Willie. I put on my Deerstalker and did a little sleuthing. The external hard drive did it.
I read a bunch of hard drive reviews. People who review hard drives are the same people who can’t decide to vote Republican of Democrat. One hundred eighty reviews: 90 five star and 90 one star. An average rating of 3. That’s helpful!
I went to Best Buy because it’s close to the taco place and I was hungry. It’s a warehouse disguised as a store. Best Buy sells «consumer electronics» — cheap disposable products sporting expensive packaging. I walked for several miles to the rear of the place arriving at «Computer Accessories» One side of the entire aisle was dedicated to hard drives.
I’d wanted a Firewire enclosure so I could use internal hard drives which are cheaper than external drives. They didn’t have any — not a single one. They had Seagate «GoFlex» drives and Western Digital «My Book», drives. They had a lot of them in various sizes and colors. They had a smattering of other brands on the lower shelves — mostly cheap sub terabyte drives. All of the other drive manufacturers were not represented.
Best Buy is packed to the rafters with electronics; the same electronics, over and over again.