Jackson & Perkins Company

They used to be decent but quality has declined tremendously. That risk was okay when they would refund you for dead plants but I just reported a climbing rose, of five canes only two had growth. I was waiting to see if the others would bloom but nothing and now they say I waited too long (just planted in June) and they refuse the refund. That is in addition to THREE other plants that they did refund that died. A waste of time planting and now money too. PLUS I bought a decorated tree for my disabled mother and the lights didn’t work. Had to work through the hassle of getting those replaced and they didn’t have the replacement parts — took three weeks to get. So no lights for Christmas.

BUYER BEWARE!!! Jackson & Perkins, Park Seed and Wayside companies are part of one BIG TERRIBLE «customer service» company!!! Agree with prior posts… company DOES NOT BACK THEIR PLANTS!!! I ordered 10 bare root roses. They arrived with white mold and fungus all over the plants. Called customer service and was told I needed to plant them anyway and give them 4 – 6 weeks. Most of them totally died… a couple had some sprouting but VERY weak. Called back in after 4 – 6 weeks and was asked if I had pictures of the roses as they arrived. I had 8 photos that I sent in to them. Was told I would get a credit for most of them. So that was fine with me. Now I am trying to use the credit, but am now being told that the «credit» was DENIED!!! They NEVER notified me that the credit was later denied!!! They claim that these roses are not for «my growing zone»!!! SAVE YOUR MONEY AND HEADACHES AND DO NOT ORDER FROM ANY OF THESE 3 COMPANIES… THEY CLEARLY DO NOT STAND BEHIND THEIR PRODUCTS!!!

Same issue as other reviewers. I purchased bare root rose bushes earlier this year. Planted per instructions and they never sprout leaves. Poorly packaged and did not look that good when received but I gave them a chance. They turned totally brown and died. E-​mailed Jackson and Perkins customer service and they refused to replace the rose bushes. Horrible customer service and totally unresponsive. Big mistake buying bare roots from them and I will never buy from them again. Best bet is to buy potted roses from a local nursery and avoid the mail order bare roots all together. I wish I saw the other reviewers comments before I spent the money. Lesson learned.

Terrible experience with Jackson & Perkins. They sent me rose bushes and one of them was dead. I have called repeatedly and followed their directions. They refuse to send me a refund or credit my account. Their service department is stone cold and should not be called service because that is not what they offer. Prior to ordering I spoke with an employee on the phone and discussed the plants I was ordering and they never told me that they do not recommend the one I was ordering for my zone. They used that as an excuse to not refund my money. The rose bush would not have survived anyplace as it was dead on arrival.
I understand they are having financial problems but bad customer relations are not a good way to deal with financial woes. The sooner they go out of business the better for unsuspecting customers.
I wish I had read the Unilocal reviews before purchasing from them. I learned my lesson and wish that J & P would learn their’ s. If the attitude of those in charge is like their phone personnel, it is a doomed and hopeless company.

I am not a Horticultrulalist! And that was my worst mistake. I ordered two roses for my spouse for the holidays since the roses stated they shipped «Dec 4^th». That date came and went and yet my online order still reflected that same delivery date. When I called in January to follow up, I was given a stern and condenscending talk by the CS rep about how these were natural products and could not be rushed. I was not trying to rush anything especially since they were supposed to be a Holiday gift! 3 months after they arrived and were planted, nothing grew so we called CS (Customer Service) and were told the roses I ordered were not authorized for my «zone». Unfortunately, determining your «zone» is NOT part of the ordering process nor was there any hint to check such a adaptability during the ordering process. One may think if something as important as location was required, in today’s times, the computer would prompt you to ask if the plants you are ordering are for where you live (the computer has your address) and if so, to tell you that they are not compatible. But you just had to KNOW this. It took three calls to get a refund and I feel lucky to have gotten one. Only will use a local nursey next time.

Company is terrible! Ordered 10 rose bushes stated in stock on website confirmed order then told me after 6 days sorry we don’t have any I need to wait from April when I placed the order until AUGUST!!! and I only found that out because I called. NEVER WILL USE THEM AGAIN

Horrible experience. I ordered two hundred dollars+ worth of plants thinking that I could save time and get the exact plants that I wanted to go with my rose garden. The first plants to arrive were simply dropped into a box with packaging peanuts — no special packaging whatsoever. Obviously not ready for a trip across the country. After paying a steep price I expected that the plants would be healthy and vibrant — instead the plants were barely larger that seedlings and all arrived with significant damage. The second shipment arrived with similar problems. This company will not be in business for long with this kind of product and service.

I’ve had many good experiences with J&P over the years, but the last two gifts I bought from them were shipped to the wrong address. The first time I thought it must be my fault, so I re-​ordered, double-​checking that the correct address was in the «ship to» column. Nope — it appeared at my house this morning. Now I have two amaryllis gifts I don’t want, and my mother-​in-​law has none! Customer service insists it’s my fault and won’t do anything to resolve the problem. Farewell, J&P. It’s been fun, but it’s over.

Bought many roses from them and all interaction went fine until one of the latest purchase for my mother-in-law’s mother’s day gift. The roses were apparently delivered dead and the customer care person whom I discussed this matter with had the WORST service and attitude that I’ve ever encountered in the USA! She for no reason or connection what so ever exemplified my mother is dead, when my mother is healthy, alive and well, WTF! Who on earth is this women get to say that my mother is dead for what purpose?
It is no wonder that they filled chapter 11; clearly they have bad business practices by tricking people into expensive purchases. Hiding critical and harsh terms and conditions in small prints of hard to known information will never be the way to get business. I wish they go out the business, but I do feel bad for their farmers.
What kind of business practices would it to sell dogs to people and know that the dog is going to die before the dog reach new owner’s home. No sense of moral integrity!