Trotter Brothers Flooring

I’m not sure about the other review. My interactions with this company have been more than favorable and honestly I would highly recommend them to anyone. Honest people, fair pricing and great customer service!

On initial contact this company was prompt, professional and courteous. This, plus the fact that they are located in my immediate area, led me to go with them. In the end however, although they were always courteous and maintained a professional demeanor, I waited three months for a job that was expected to take two weeks.
At the two month mark, in the latter half of Dec, the company told me they would deliver the carpet, move my furniture and install it free of charge. Their exact words were, «It’s the least we can do since you’ve waited so long.» I never heard from them after that. TWO MINUTES IS ALL IT WOULD HAVE TAKEN for anyone from the company to call and let me know of any delays. They were open for business and anyone could have handled that quickly.
At the three month mark, one month after the above interaction, I went to the store intent to leave either with my carpet or the money I had paid for it. My carpet was on the warehouse floor, unwrapped (unlike the other carpets laying with it) and dirty from laying unprotected for weeks. When I unrolled the carpet at home, there were leaves and other debris from the warehouse floor rolled up in the carpet. Nothing a good vacuuming didn’t fix, but it just added insult to injury.
My mistake was paying up front. I suggest anyone doing business with this company pay on completion of the work. I found them always courteous and professional in their interactions, but despite their stated intentions I found them to be ultimately unresponsive. I paid good money for a good carpet and expect reasonable service from the company providing it. It should not be necessary to demand a resolution to my purchase three months after paying for it.
Next time I will be going to one of the other carpet stores in town.