AT&T

Not knowing what we were getting into, we went here in October of last year to add a new phone to the existing account. In deciding which phone to purchase as part of the new agreement, it was discussed that though the galaxy S4 was on sale for 79.99 in store, it was free online. Not wanting to pay for a new phone when there were free models available, our sales representative, who goes by the name of NJ, convinced us to purchase the S4 after making a phone call and promising us that’s the cost of the phone would be credited back to our account. As you might have guessed, the credit never arrived after she left it in writing.
This, after going online that night and discovering that both insurance and the incorrect data plan were enacted after clearly and explicitly declining both at the time of the transaction. Apparently NJ works between the East Northport and Greenlawn store. Beginning two weeks ago, we called over several days, every time to be told that she was either working in the other store or when we called the other store, that she wasn’t working that day.
Finally, we attempted to reach a manager. We were told, after several phone calls, that we’d be reached when the manager was in that day or when, in today’s case, he returned from a meeting. When I attempted to reach them late this afternoon, they were already closed, but their answering machine was full and not accepting messages. I’ve reported them to AT&T and will probably, like the last reviewer, report then to BBB as well. I strongly recommend staying away.

These guys are crooks! They claim to be AT&T but they are actually —
110A Broadway
Greenlawn, NY 11 740‑1385
United States
Due to a family emergency I had to cancel one of my phonelines. AT&T charged me 589! I was ok with this.
A month later I got a charge of 600 $ on my visa from a company I never heard of mobilink!
After a lot of headache and research I found out who and where they were. I asked them to please help but they insisted that I had equipment of theirs that I never had!
Stay away! this place should be closed and the owners should be reported to the AT&T higher ups. This is deplorable!
Just reported them to the BBB. I hope no one is ever treated the way I was treated and ripped off! Shame on them!
Never go in this place!

Franco was the guy who helped me. He told me I could continue using my Sprint iPhone i just had to buy a sim card ($ 25.00), and than also got me to buy a $ 25.00 pay as you go plan. The phone wouldn’t activate in the store and he told me to bring it home to connect it to iTunes and then it would work. It was late at night and they were about to close. He obviously knew that wouldn’t work because the next day when I came in to say «hey buddy the phone wont work» he got all nervous. When I asked to return the sim card and pre-​paid card (totaling $ 55.00 worth), he was very quick to throw out AT&T’s return policy which stated everything was non-​returnable. SO NOW, i basically was left with no working phone and sadly in this poor economy it sucks completely throwing $ 55.00 out the window. If he would have been honest from the start and told me «No you cant use a Sprint iPhone with one of our plans» i would have never done it. But he told me I could so i believed him. What a mistake. AT&T should be so embarrassed for having employees who obviously do not know anything about the company EXCEPT the return policy. BEWARE: this is an authorized retailer, NOT AN AT&T CORPORATE STORE! They are equal to the bodegas in China town.