David’s Bridal

If I could give a lower rating, I would. I was there to pick up shoes for a wedding that I was in. I had paid for them over the phone, and the receptionist was extremely rude. She was clearly not interested in talking to me, and made it clear that she had better things to do. When I went to pick up the shoes, she was there and again she was rude, and berated me for not ordering the shoes earlier. After this, I found out that one of the pairs of was not finished (the shoes were dyed) even though the shoes were supposed to be finished the day before. I was told I could pick them up the next day, which was unacceptable. I then opened the box to the other pair of shoes. When I saw my shoes, they looked as if someone else had worn them. There was damage and dye marks all over them. In addition to this, the top of the shoes had pilling on them. Also, they were the most uncomfortable shoes I have ever worn. I reached out to their corporate offices to complain about the service and quality of the shoes, and I was reassured that the district manager would call me within two business days. This never occurred. I will never come back to this shop, and I don’t recommend anyone bothering to try this place, even if you are desperate.

Visited this store to find a wedding dress and a few accessories. Not a single salesperson acknowledged my presence in the store. No one said hello or asked me if I needed help. No one even made eye contact! I encountered a few salespeople in passing (who weren’t with other customers) as I browsed… nothing. I also attempted to purchase a small item at the register. Waited in line for 10 aggravating minutes. No one was at the desk. No cashiers came to the front of the store. No one called for any cashiers to come to the front of the store. I didn’t understand this, because it wasn’t busy in there. There were no fittings or parties in there. So, I left my item there and walked out (and thank goodness I’m married now with a dress from elsewhere so I never have to step foot in there again).

We didn’t have an appointment but got in really quick, it was super busy too, the lady helping us was very nice and so helpful, we found dresses that were cute, comfortable and affordable. Great experience as a bridesmaid. I also bought my dress from them for my wedding 4years ago and our bridesmaids dresses, glad to see they still offer great dresses at great prices and have nice and helpful employees. Would recommend for sure.

My original wedding dress budget was $ 500, so of course David’s was a necessary evil when looking for my dress (I had a bad experience years ago when purchasing a bridesmaid gown and having alterations done there).
I made an appointment for a Saturday — DO NOT MAKE A SATURDAY APPOINTMENT! I was later told that on Saturdays bridal consultants can have up to 90 appointments during their busy season!
Upon arriving the store was super crowded and hectic. After waiting in line to check-​in I was shuffled off to a sales person from Men’s Warehouse and given their spiel, which I thought was a rather rude waste of my time considering I had time constraints and needed to make it to another appointment after.
After than I was introduced to my bridal consultant who was obviously preoccupied. I gave her around 5 printouts of wedding dresses I had found on David’s website and wanted to look at. She pretended to look at them and that was the last time I saw them, or the dresses! She basically told me she was already working with another bride, but would have an assistant to help pull dresses and disappeared after telling us to take a look. There were rows upon rows of dresses! After about 10 minutes she reappeared and were told we were allowed to pull five dresses at a time.
After pulling my first five dresses I went over to the rows of fitting rooms. I was told I would need a bra and slip to try on dresses, which they brought me and I was stuffed into a tiny fitting room that was barely big enough for myself and the consultant and had zero mirrors so every time I was forced to come out and show everyone the dress in order to get a look in the mirror.
Throughout the experience it was a constant shuffling between the bridal consultant and her assistant, who seemed reluctant. After voicing some concerns to my consultant and letting her know I had to make it to another appointment, she did seem to pick things up a bit and share more of her time with us vs the other bride she had been tending to. So I can’t say she completely did not care.
One final note, I found a dress that was probably two sizes too small for me, and tried it on anyway. I ended up liking it quite a bit, but because it was very fitted and didn’t fit me right, I wasn’t able to fully see what I would look like. Unfortunately, that was the only size in the store so instead of calling the Brookfield store to see if they had the size I needed, it was recommended I purchase the dress from them and if there was a problem I could send it back. That doesn’t seem logical to me or like great customer service.

Great place to go if your looking for a formal dress.
A friend had the fantastic idea to check the bridesmaids clearance racks. It worked out well!!! I purchased a dress for $ 60 and it came with a $ 20 shutterfly gift card.
Not a bad deal.
It was a little tough to find someone to ask questions, no one really came to me. I had to keep coming to them for everything, questions, fitting room, etc. But the staff were all very nice and it was a Saturday late afternoon so they were busy.
It was very «Yes to the Dress» in there as a bride found her gown and everyone cheered and she teared. Pretty sweet :)

The biggest thing that sets bridal stores apart is the level of service. I recently got engaged and went to look at dresses to figure out what styles I liked before I brought my mom and bridesmaids. I was at the store for a half hour, looking through dresses. Nobody said a single word to me until I left. They then said goodnight. There was one other bride and 4 sales people there. I would never go back to the store and encourage others not to as well.

When I had my first dress fitting /​alterations I was supposed to pick up my Maid of Honor’s dress from alterations when I went in. Well a lady from David’s Bridal on 74^th Street in Greenfield called me and told me that unfortunately my Maid of Honor’s dress won’t be ready because the lady was out with the flu. Okay. Understandable. She asked if my Maid of Honor could come in another day. I explained that she can’t come in on another day because she lives 4 hours north of here which is why I was going to pick it up when I went in for my alterations but to call me when her’s is ready and I can come in another weekend to get it. The lady then asks me to reschedule MY alteration appointment for a day that my Maid of Honor’s dress MIGHT be ready on. UMMMM NO WAY! Who in their right mind would ask that?
I did contact the corporate office about this situation and I was happy with how it was resolved. I ended up being able to pick up my Maid of Honor’s dress the same day as my alterations appointment WITHOUT rescheduling my appointment.
The rest of my time with David’s Bridal went well. I didn’t have another issue with them during the remaining time before my wedding.

I wish I could give no stars… My girlfriend bought her wedding dress and found our bridesmaids dresses here… This place is a nightmare. Terrible service, slow response to appointments, staff –what staff. Everything we were told. When to expect dress, alteration dates, ect was all wrong… We were told we could bring in our dresses to get pressed for free 2weeks before wedding… We went they said nope sorry we need 6 to 8 weeks… Wth to press a dress… I will never ever go back to David’s Bridal I’d rather pay 3x the price somewhere else.

Good selection on dresses for brides and party. Really need to pick up on customer service! Every time I call im on hold over 7 minutes, talked to 3 ppl all rude and short over the phone. Both times I was there sales lady was busy amd seemed annoyed at having to gey more dresses for me

This place was so bad, I had the review written in my head before we even left the store.
I had my reservations about making an appointment here, but my mom insisted. So, I made an appointment for my mom to try on mother of the bride dresses for my upcoming wedding. I made an appointment for myself at a different David’s Bridal, and while that wasn’t a great experience, it wasn’t bad. This experience, was shit.
As soon as the consultant found out the appointment was for my mom, not for me, she was pretty much nonexistent. And by nonexistent, I mean she didn’t help us at all, ask us any questions, even say goodbye. When you’re selling shitty dresses of shitty quality, I guess you can expect shitty service — but aren’t you trying to sell this shit? You didn’t even try! Did I mention this was a weekday morning, the first appointment of the day, and it was EMPTY!!!
We browsed around the polyester nightmare for a while, my mom tried a few dresses on, and I acted as consultant, pulling and tucking the dress where appropriate to get a more accurate view of what it might look like fitted.
Sure enough, we didn’t like any of the very few dresses that were even appropriate (my mother is not a grandmother nor a bridesmaid, don’t you have any nice, semi-​stylish options?), and hightailed it out of there, without even so much as a goodbye.
If you love no service and cheap dresses, check out David’s Bridal!

I hate, hate, HATE that I found my dress here. Hate it. Absolutely hate it.
We had ONE good experience with Collette — the girl that helped me find my dress, but it was downhill from there.
We did not realize that we would have to pay in full right away, which would have been easily explained. However, the cashier was completely rude & abrasive towards my mom & demonstrated a take it or leave it attitude.
My sister, mom and I went to look at dresses the night before all of the girls would go (appointments were made for both occasions), and we explained right away that we were not purchasing any of the dresses. Of, course we were immediately ignored and received no help for the lady. Moreover, I actually heard her complaining about us to the manager. If I hadn’t already purchased my wedding dress here, I would have walked out then.
The next day appointment went well enough (a seamstress told my friend that she has birthing hips — who does that?!), but there was a ridiculous amount of pressure for them to buy the dresses on the spot. However, I was assured that their information would be on file & that the process would be seamless when they were ready to order. This was absolutely not the case.
My first bridesmaid went into the store to order her dress and none of her information was on file. She had to take the time to re-​try on the dress. This would have been fine except two weeks later I began getting emails saying that she needed to pick up her dress. I let her know, and she stopped by the store only to be told by your staff that
her dress wasn’t ready.
My second bridesmaid and maid of honor went in to order their dresses, but David’s had the wrong sizes listed for and no samples to try on. When they called back to correct the error, they received nothing but attitude for a mistake that was not their fault.
And forget getting it fitted here. The seamstress had no issue telling me that I was the reason the dress didn’t fit quite right and completely ignored my request to save the fabric from the dress. And the prices are stupid expensive.
But, in the end, my girls and I looked great. Not because of this place, though.

I received very slow service. When I went to get my dress, I was made to wait at least 30 minutes passed my original appointment time but after that, it was fine.
There was some rude staff — when my bridesmaid went to get her dress, one of the managers was extremely rude to her. Some of the ladies at the register were very unorganized.
I would not recommend getting alterations here, it took them 3 times before they got the alterations right and I was only able to get the dress 3 days before the wedding.

Service was poor and when I tried on my dresses I got no help. Even when she did come back after about 20 minutes, I had said «well I don’t really like it» and made a nervous laugh and she gave me attitude and said «well I don’t care. I didn’t make the dress.» It was rude and I left after that. No one else was in the store so she had no reason to walk away. Horrible. Never going back.

We went in to look for bridesmaid dresses. We didn’t find anything, but we were checked on from time to time. I really do recommend an appointment. The employees can seem a little over worked, but I’ve noticed that at all David’s.

I bought my wedding dress and my bridesmaids dresses here. I went for my initial appointment during the week and I felt taken care of. My second appointment (when I actually bought a dress) was on a Saturday morning. It was not too busy, and the lady who helped was quite nice (Vicki). I go back this weekend to pick up my dress, which only took 2 weeks to arrive.

So here I am planning a wedding in two months, which means I have no time to order a dress, and whatever comes off the rack needs to be pretty near perfect as I’m cutting it close for alteration time as well. And, I need something non-​white and plus-​sized. Outta luck, right? Not at this David’s Bridal! The girls there were so helpful with finding dresses to try and helping me choose the right one (I went by myself.) The whole thing took less than an hour, and I got the absolute perfect dress that needs very little altering. I am so grateful that I decided to give this store a try, as it’s kind of a far drive for me.
***WARNING: If you provide your contact information, you will get spammed incessantly. I should have known better.***