Labcorp

I came to this LabCorp on my lunch break without an appointment. I figured if they couldn’t see me within half an hour I’d just try next week.
I walked in the door at 1:20 and out at 1:39. The woman at the front desk was very friendly and got my information and paperwork immediately and assured me I would be seen quickly, even though I hadn’t made an appointment. I only sat in the waiting room for 5 minutes before I was sent to a room.
The phlebotomist was not nearly as pleasant or as professional as the receptionist. She complained the entire time and after poking me a couple times without success she blamed me for having small veins.
Overall I give the efficiency 5 stars, the front desk personnel 5 stars, and that particular phlebotomist 2 stars.

I came to Labcorp today thoroughly expecting a bad experience. I’ve had several bad experiences with outside labs before– both Labcorp and Quest. With the reviews here, I was certain I’d be in for more of the same awfulness.
Even though I had to fast, I went ahead and made an appointment for 10:30 am, because the website says they are most busy between 8 and 10am. My 3 year old daughter also needed routine lab work, so I decided to get it all done at once and booked her for 10:15. Expecting crowds and disarray– I was absolutely dreading it!
There were only about 5 people waiting in the (albeit, small) waiting room. I signed in and was called to give my paperwork to the receptionist within 5 minutes. I was then called back, with my daughter, about 5 minutes after that.
The technician who helped us suggested my daughter go first, to lessen her anxiety. She was GREAT with my daughter and I couldn’t believe how fast and how painlessly she drew 3 vials. My daughter whimpered in fear, but stopped the moment it was over and even said it didn’t hurt.
The technician got to me immediately after, and again, was super quick and very good. (No multiple sticks or bumbling around– as I’ve experienced in the past!)
We were out of there within 30 minutes of arriving. I was IMMENSELY pleased that the staff was polite, professional, organised, and honored our appointment time. Will go here again if I need to– though I will probably stay away from that early morning time slot again.

Worst experience ever. I had an appointment but still made to wait an hour past appointment time. With a one year old it’s so hard to keep him busy in the waiting room. Especially when the entire room is full of people waiting to be called. All they had to say is we are short of staff today sorry. Anyways, when we were finally called in the nurse was rude and didn’t even say hello. It was almost time for them to close and i guess nobody was in the mood to work. She grabbed my son’s hand and started looking for a vein. She kept twisting his wrist until he started crying. She was so slow the entire time. She should know better when there is a 1 year old she is suppose to be quick as it’s hard to keep them still. When he started crying she stopped and said she can’t do it and i should reschedule some other day. I will schedule for some other branch but not here for sure!

Stay away from this location. The front desk lady was so rude!!! I don’t think I have met anyone this rude from any doc’s office. The lan tech that drew my blood did not band aid it right. When I got home I found there was a lot of bleeding and my arm was bruised for two weeks!

I recently brought my 4 year old son to this Labcorp and was not pleased with the experience. The front desk lady, who is also the phlebotomist, was rude through the entire process. She talked down to me after she found out that I was «just a Medic» and she’s an RN, or at least she said she was. After she got my son’s blood she placed the alcohol prep pad back on the draw site by accident and put a bandage over it. I pulled the bandage off and replaced the alcohol pad with a 2×2 that was beside the chair because my son was crying that his arm was burning. She told me that there was no way that she put the alcohol pad on there so I showed it to her, still attached to the bandage, and she still denied it. I just grabbed my son and got the hell out of there and will never be going back. That lady needs to get over her delusions of grandeur, learn some customer service, or get a different job.

At approximately 7:30 EST this morning on June 3, 2013, I entered one of the Labcorp locations in Greenbelt, Maryland (Specific address: 7525 Greenway Center Dr., Suite 104, Greenbelt, MD 20 770) and was rudely received by one of the employees, whose first name is Shea/​Shay. This person is a female in her mid-30’s and had an incredibly rude persona which I demand to be looked into for further investigation on how to obtain a better customer service experience in the future for all patients. I was so displeased with this experience that I contacted LabCorp Headquarters in North Carolina. I have been coming to LabCorp for several years and this by far has been the WORST experience I have ever experienced. Seeing the sign that had indicated that there office was to open at 8 am, out of courtesy I inquired whether they were open when I arrived (so as to provide them with more time if they needed it to get themselves together) She rudely snapped at me, indicating that «you came through my doors, didn’t you?» and proceeded to ask for my insurance cards in a disrespectful manner without even saying good morning. While I understand that it is early in the morning, on a Monday at that, this does not give this rude and poorly trained individual the right to treat its customers this way. Not only was this a poor reflection of their own manners, but also a poor reflection on the type of customer service LabCorp has to offer. With other patients in the waiting area, they noticed when I provided constructive feedback for this disrespectful employee by the name of Shea and I urge you to look into this manner immediately. It would be my hope that other patients are not treated as poorly and I will be sure to spread the word to all my contacts on the lack of respect and customer-​oriented employees working at this LabCorp site. Serious consideration on the monitoring of this site by corporate headquarter customer service professionals is required because it would be a shame to lose valuable customers as myself who simply are asking for basic and common courtesy which is obviously lacking in employees such as Shea/​Shay.

My boyfriend needed some blood drawn as follow-​up work for a potential endocrine problem. His new endocrinologist ended up sending him to Labcorp so that he wouldn’t have to miss work to get blood drawn (since, at this Labcorp location, he was able to get an 8am appointment and still get to work by 9am).
He said the wait time was minimal – he had six vials of blood drawn and was back on the road by 8:30am. He also saw the technician /​nurse highlight all of the tests that the doctor had indicated on his order sheet, so he felt reassured that no tests were being missed. Also, he said the woman who drew his blood was friendly and answered his questions, and there were no problems drawing his blood, i.e. it didn’t hurt anymore than usual or cause excessive bruising or anything.
This was only a day ago, so I’m not sure how long it takes to get the results, but I’ll leave an update once my boyfriend’s doctor calls him back with the information. So far, he was happy with the overall experience.
UPDATE (12÷9÷10): My boyfriend had his blood drawn on Nov 29. It’s now Dec. 9, and part of his blood work just came back to his doctor yesterday or today, but the rest of it won’t come back for another 2 or 3 business days for some reason. I’m not sure what the usual timeline is on these things, and I imagine it varies by the type of test, so I can’t say whether the Labcorp wait times to get results are good or not.