Verizon – A Wireless Premium Retailer

This store is THE WORST! They were incredibly rude to my great aunt and my husband on separate occasions and they charged me twice as much for a Sim card then the location by kmart. Not recommended.

Andrew Winnett is the man!!! He has amazing customer service and got my boyfriend and I phones super easy and quick. He really knows what he is talking about and makes the process very easy. AMAZING service and knowledge! If you are thinking of getting a new phone or have any questions he is the perfect guy to talk to. His manager is also very knowledgable. Thank you guys, very appreciated!

Deception, lies and dishonesty. If this is what you are looking for when you buy your next cell phone, you sure will find it here!
My husband was visiting his sister in Ca when he unfortunately needed to get a new phone on his out of contract line with Verizon. We had been talking about upgrading 2 of our lines, so it was not a big deal. He was so excited when he got to the store and found that they had the new Note 4. Jed was his salesman. My husband said he seemed fairly nice and helpful. When they were talking about how much the phone was, my husband asked if there were any payment plans available. What he was actually referring to was the «edge» program, since he had heard me talking about it but he did not know the name. He was told by Jed, multiple times, that there were no payment plans available and the phone would be discounted when he signed up for a 2 yr contract. In distress, being out of town and needing a new phone, he ended up paying a whopping $ 614.97 for the phone, 2 yr accident plan, screen protector (they had to use a different phones and Jed cut it to fit???) and case protector. When my husband told me about the purchase, I just assumed that he had signed up for the edge program, since we had talked about it and it would have cost us under $ 5 a month for 2 years. When I saw the charge on our debit card and found out the story of what had happened, I immediately called Verizon. They said they would have been able to help me, but because it was purchased at a non-​retail store, I had to deal with them directly. I called the 4G wireless store and talked to Jen, the assistant manager first. She said that we had 14 days to take care of returns and we were at 16. I told her the whole story about my husband being lied to and deliberately deceived (because I think he was an easy target since he was out of town and in distress needing a phone.) She said she would talk to the store manager, Joe, and call me back in 2 days, since the next day was Thanksgiving. When I did not hear from Jen (assist mgr) or Joe (mgr) that day, I called back the 3^rd day (Nov 29^th). I explained the whole drawn out story to Joe and he said he would have to review the audio and video with IT and get back to me by Tuesday (I guess that meant that he did not believe my husbands story of how he was told there was no way to break up the cost of the phone). When I didn’t hear from Joe on Tuesday I began calling the following day (ssss) only to hear «Joe is at lunch», «Joe is off that day», «Joe just left». Some times no one even answered, funny right? I left repeated messages. Finally, now, Dec 10, 15 days after contacting them the first time, I am writing this as well as contacting their corporate department and lodging a formal complaint with BBB. I feel like my husband was completely taken advantage of, lied to and deceived. Now that I am being avoided, I just want resolution. Where is customer service?