AT&T Customer Service

I ended my contract with ATT as of June 14. The main reason I did not renew ass being charged for data. I checked my final bill and see a $ 2 data charge. I DO NOT USE ANY DATA. I paid the $ 2 charge and will tell everyone I know about the CHEAP ROTTEN UNDERHANDED tactics of ATT. It will cost ATT more than $ 2. I will tell people to find another cellular company besides ATT. TOTAL RIPOFFS

I would rate a o star worse customer service they lie I’m switching to another company

The worst, bad, terrible, horrible. I don’t know how people are customers of this company. Anyways, switching to t-​mobile.

ATT Home and Cell service in Stallion Springs Suck! Cell service is very poor and the home service is as poor. My home phone has been not operating since December 23. Each day I get more excuses from ATT. Wish there was another home based service in the AREA.

I have a friend who’s husband just passed away and I have reported her phone service
out for over two weeks daily… yes DAILY.
They assure me it will be repaired when I call.
Today they assured me again.
Then tonight after waiting on the line for twenty minutes I miraculously located
an honest employee who told me they had not even attempted to repair the line
yet that they were backlogged (for three weeks!!!) and so the only reasonable
alternative is to change phone service. Cell phone reception is not reliable
in the mountains, but surely there is an alternative to AT&T for someone who
must have access to the outside world by phone.
I am hoping she cancels them asap.
All this time they are assuring me they were going to repair the line THAT day
and then to admit they are backlogged and can’t get to it for weeks is
irresponsible and absurd. No one should do business with such a company.
.

AT&T customer services SUCKS… It takes 2 minutes to sign up and 2 hours to quit!

AT&T is a corporation with clever manipulative tactics to lure you in. I had AT&T for cell service, my business phone, my home phone and Internet. They negotiated a clear contract for cell minutes when I was renewing my cell phone and lied about it when I went into the store to choose a phone I would like. They charged more money for 200 less minutes. I had serious problems with the home phone and Internet service. Now I have dropped all association with them. I SWITCHED TO CREDO who has excellent customer service and better cell reception. I love them. And COMCAST for Internet and land lines which is also an improvement. I will never go back to AT&T.

I HATE AT & T!!! I’m trying to switch my phone and internet service to Astound and AT & T is trying to hold me hostage.
Call to find out what is going on and why won’t they let me leave sooners I got transfered to hell and back then disconnected. This happened 3X this morning. Spent 45+ minutes on the phone with these Bozo’s to find out that there is no way and I mean NO WAY that they will let me make the switch until ²⁄₁₉!!!
When I move out of CA and it comes down to these idiots or no service I will opt for no service.
This is a monopoly at it worst!!!

This was my experience:
«AT&T Customer Service, this is Michael, how can I provide you with excellent service today?»,
«I received a notice that I need to upgrade my equipment»,
«I can help you with that, I will need your name, phone # and 3 digit code from your bill»,
«I don’t have my bill with me, is there another way to verify my account?»,
«I can’t help you without the 3 digit code, you will have to call back with it.»
How is this providing me with EXCELLENT service? I understand the reps are trained to say they will provide excellent service, but they shouldn’t say it if they aren’t willing to do it.

I use to love AT&T but now i see that they are LIARS. it was horrible. they never sent us any bill notifications. i finally got a notice from them and it was a notice that they were going to turn off our service. so i called and the lady was very helpful in setting up a payment. so how do they turn off our service just two weeks after that payment.
they say now that i owed 188 on dec. 4^th but the other lady said that it was 108. and that i can make another large payment on jan 4^th. but then this lady is saying that i due to pay 188 on dec 4^th. when i told her that i was told by Rep A it was 108. and i paid 108. Rep B said «oh then you needed to pay 188 on dec, 5^th. When Rep A said jan 4. But then a different rep Rep C said that we needed to pay 215 on dec. 26.
i am SSSOOOOO lost in this. it seemed every time they said oh you were suppose to do this or that… and i responded NO she said this. they change their story. I dont mind paying my bill but i dont like liars.
what blew my mind even more… she told me i didn’t check my email right and thats why i didn’t see it. after i told i did search my email and that the only thing we got from them was a verification of the last payment… she then says «oh well you have to log onto your att account through our web… we don’t send emails» WHY THE HELL TO YOU HAVE THAT AS AN OPTION AND WHY DID YOU JUST SAY THAT I NEED TO CHECK IT AND THEN SAY I DIDNT CHECK IT RIGHT IF YOU DONT SEND EMAILS DUMB LIAR.
she then yelled at me saying that i talked to many people already. and that was due to the fact that they kept transferring me. she said that i called to many times. when i called only two times and i was transferred about 4 times. i asked to talk to a supervisor and she told me that i didnt need to talk to anyone else and that they would call back… I HATE THE WAY AT&T TREATS THEIR CUSTOMERS

No AT&T home phone/​internet for 6 weeks. They first sent a repairman who determined that the problem was outside the building. They keep scheduling repairmen to come every few days to repair only to say that they are not qualified to work outside the building, will send someone else… for six weeks!!!