Paw Spa

I had just adopted a Giant Schnauzer from the shelter. He was covered in ticks (of course) and had just been neutered the day I got him, so I was not able to take him to the groomer for two weeks. When I took him in, I had them shave him down to look like a lab so that he wouldn’t be hot, as it was summer, blow his coat, and get as many ticks out of him as possible. The groomer there did an excellent job! He looked good and seemed happy to have his winter coat gone. However, the owner lectured me for about 10 minutes after I got him back because he 1) did not like to have his paws touched 2) acted really wild during his bath 3) had a lot of ticks on him. I had told her upon dropping him off that I only had him for two weeks, so I didn’t know how he would behave. I did not appreciate being lectured after only having him for two weeks. I couldn’t possibly get to know his ins and outs in such a short amount of time, so how would I know that he didn’t like to have his paws touched? He acted wildly during his bath because we found out a week later that he is TERRIFIED of water. As for the ticks? With his long fur and lack of trust in us (he had just come out of the shelter) it was very difficult to pick all of them off. We did as many as we could, but without being able to bathe him, we couldn’t have gotten the majority of them. Groomer is excellent, owner is a little rude. I don’t think paying customers who just rescued a dog should be lectured about their pet two weeks into ownership.

My dog Josey loves when she gets to go to the Paw Spa and see Melissa and Joni. She always leaves looking so precious! I love how they treat their clients and make sure that your dog feels loved :) I highly recommend The Paw Spa to all of my friends!

I’m so impressed with Paw Spa! I went there on very short notice — my son gave our dog a bath w/​no conditioner & no brushing, dried her, and her fur became severely matted. There was no way to fix it, so I took her to Paw Spa the next morning to get shaved. Sadly, they agreed that that was the best thing to do, but when I came back a short while later — Ta Dah! Our puppy was bright, happy, and super Fluffy! The folks at Paw Spa took some special care and were able to wash her again, use some special conditioner and took the time to comb her out completely. I was thrilled! What a wonderful surprise. AND, another surprise was how AFFORDABLE the treatment was! I’ve never taken any of my pets to a groomer before because I’m a do-​it-​yourself kind of person. Now, I’ll be taking my dog to Paw Spa regularly. Plus, they also offer boarding services at their private home.

To be fair, I have yet to use the services of this business. It may be great, but here’s the problem:
On her telephone recorded message, she lists business hours as:
Tues — Sat 8:30 –2:00.
On the door, there is a note saying Saturdays are intermittent, depending on business.
Based on the recorded message, I and my dirty dog drove there to use the self-​wash service, during her business hours. The business was closed. I left a telephone message with my number, and never received a return call. Weeks later, having a free afternoon on a Friday to wash the dog, I called to check, and she said that her hours depend on business, and she would be leaving shortly after 11:00 a.m. When I suggested she might wish to change her recorded message, she seemed completely uninterested. I further mentioned my frustration at having wasted my time and gas (approximately a 9 mile drive from my home), and I got no response, other than a lackluster ‘oh’. Clearly so far, her lack of basic service has actually cost me time and money.
As a business owner (not pet-​related), great customer service is always at the very top of my list. Making it easy for my clients to reach me, returning all calls usually within a couple of hours, and never longer than 24, providing clarity in my recorded message and advertising — these are all so very basic — really ‘pre-​business 101′.
If business is slow, as she mentioned, it is understandable that she cut back on hours. However, changing her recorded message would be a simple way to avoid any misunderstanding, cost and wasted time of prospective clients, and frustration. I will not attempt to go to this business again.

I agree with Wesley 100%. Joni & Missy are absolutely fabulous and a long time coming. I got my Mom puppies for Christmas two years ago and although she loves them to pieces, I had to listen to her horror stories about her dog-​grooming experiences. Until Paw Spa opened that is … now I hear all about how adorable her «boys» are thanks to Joni & Missy. Thank you … Thank you … Thank you. And thank you from The Mommas and «the boys». Two thumbs up, WAY up!