S Alexis Gordon, MD

If I could give the office no stars I would. I have been going to this office for about 2 years or more. I have only seen Dr. Gordon once. That was on my first visit. Every time since I have seen the PA. I am not sure where Dr Gordon is. I had a procedure scheduled for kidney stones. The hospital didn’t have me scheduled. Every time you call the doctor’s office you have to speak to an agent. I was on hold 20 minutes at a time trying to get the mess straightened out. I talked to over 10 people that day. One person says, «I don’t even know why they put you to me?» The doctor’s office blamed the hospital. So I had it rescheduled for Tuesday. Over the weekend I had to go to the emergency room for pain. The PA had not given me strong pain meds. So I wouldn’t have spent money at the emergency room if I had the procedure when it was supposed to be scheduled. Then once again the procedure was not scheduled for the 2^nd time. So I go through the whole thing once again. I was told by the doctor’s office to get a x-​ray before my post op appointment. I never had heard of getting your own x-​ray the doctor’s office always schedules that for you. I call the x-​ray facility. They say, «We need an order from your doctor before you can come in,» I call the office and someone was supposed to call back and never did. I had to call again the next day. The lady at the office said, «You don’t need an order before you go, they can call us. „I said, „No they said they need an order before.“ I explained I needed it done today before the post op appointment tomorrow. She then hung up on me while I was speaking. At my post op I told the PA all the troubles. She said sorry but pretty much blew it off. She said, it was just a coincidence that it happened so many times to me. I highly doubt that. It has to be happening to a lot of patients. I have never seen such an unorganized office. I was told I would get a call about my radiology report. I never did so I called back. No one ever has returned my call. So I am done at this point. I faxed a authorization to get my records sent to another urologist. This was almost a month ago. No big surprise here! I got a call from the new urologist office that they had not received my records. So I call and leave a message. No one calls back. I call again the next day. She says, „Oh I don’t know why they didn’t get sent.“ I said, „Can you send them today?“ She said she would do it right then. Then they never got them. So I call again. She gets a attitude with me. She says,“ UGH!!!» I tell her she doesn’t have to get an attitude with me. She didn’t say the end of the day. I have never experienced an office with such rude, incompetent, and unprofessional people. I have never been talked to this way at a doctor’s office ever. None of this was my fault at all that things weren’t done or scheduled right. The PA and Dr Gordon were polite to me but I won’t continue to go be treated this way by their staff. Quite frankly it is scary that they can’t call back about a test or schedule correctly. I have never written a bad review of a doctor’s office, but this one is certainly justified!