Star Automotive

These guys saved me in a pinch just a few hours before every shop in town shut down for the Christmas holiday. I was traveling down I-​5 when my instrument cluster went haywire and my check engine light came on. After that my engine was running super rough and I coasted into Star Automotive to see what the heck happened.
After some tests they figured out the problem (cylinder specific ignition coil failure on Chevy Silverado) and worked fast to get parts picked up and installed before they closed up shop that night. If it wasn’t for them I would have spent Christmas alone in a hotel room in Grants Pass, OR. Thanks to these guys I made it 500 miles to my destination and spent Christmas with my family instead.
They were friendly, did their best to get my job done up against the clock, and charged fair labor rates. I can’t thank them enough and definitely recommend them to locals and travelers alike.

We went there for a themostat removal and replacement and found them, and in particular David McKenzie the manager, to be excellent in their repair of the car and the extremely pleasant manner of David. We give their facility the highest marks and would highly recommend them to anyone. Thanks, Ned

Just picked up our vehicle from Star Auto. Same great service I remember when living here many years ago. They gave me an up front estimate on some fairly major maintenance items and repairs and the final bill was exactly as estimated. Vehicle was done when promised. I see them servicing some high-​end vehicles, so it looks like they are trusted by the owners of these vehicles as well. A-​Okay.

I’m responding back to my Unilocal review I took my car in to another car mechanic after star and they told me to check my spark plugs so I did and found them charred and the porcelain has black marks.

My car broke down on the drive from Seattle, WA to Oakland, CA. My car got towed to Grants Pass and the people at Star Automotive did their best to get it fixed by the end of the day, even ordering the part I needed before I got there. I didn’t make it quite in time, but Ed and his wife helped me to find a hotel including offering to drop me off at one anywhere in town if that was an issue, recommended countless restaurants in the area, gave me a little tour around town, and dropped me off at my hotel, even offering to pick me up the next morning. They replaced my alternator by the next morning and only charged me for the price by the book even though it took longer to actually replace it. I’m used to being treated like a clueless girl in regards to cars, but that wasn’t the case here. If I were to ever have another car malfunction in the area, I would definitely be back as these guys are incredibly nice, helpful, and do excellent work!

My friend and I just dropped by here. Our battery connection broke so we were driving on half a connection and hope. A mechanic walked right out and replaced the part in a few minutes. He was very kind and we were saved! It was cheaper than we were quoted somewhere else too. We will definitely return.

I first went to Star Automotive because my grandfather had always gone there. He has been gone for 25 years now, I figured if they could stay in business for so many years they must be doing something right, and yes they are. I have brought my car there twice now for different issues both times my bill has been lower than what I was quoted. They were honest, super friendly, thorough, and they didn’t treat me like a «dumb girl». When I asked questions they answered them so I could understand without talking down to me. They made me aware of all of the issues with my car but didn’t put on the pressure for me to buy extra services or repairs. I will be bringing any and all other vehicles to Star Automotive.