River City RV

We Had found the RV we were interested in at River City RV online, we had made several calls asking questions about. We decided to drive from Calif. to Grants pass to check out the RV in person. It was everything we had been told. The sales departed worked with us, as well as the service & financial departed.
The RV was ready for us to do the walk through and for us to take delivery as they had said. We had a wonderful experience and would highly recommend this dealership.

We ordered our 2015 Bighorn 5^th wheel from Gary who walked us through the purchase details. We came away feeling no pressure, in fact the opposite experience. After adding some extras our purchase price was well below anyone else on the west coast. We were very pleased to sign the agreement. During the build process Gary kept us informed of the anticipated delivery date and assisted in adding a late option.
Once the coach arrived we were scheduled to do a walk-​thru with John a service tech. John did a great job delving into all the systems and set up procedures. We are experienced RV’ers and still learned some good pointers… that’s the beauty of having a service guy with you.
There were some interior trim items that we noted for repair and a scratch on the front nose from transit. These were taken care of quickly.
When we got the call for our pick up date from Gary I asked if he could store it for three additional days to allow us to button things up at home. No problem…
As I write this we are happily eating breakfast after a restful night in our new Bighorn camped along the way to visit family.
The whole process of this purchase was great! Gary, Micky and the rest of the crew at River City RV were so down to earth, yet professional to work with. We have our camper on consignment with them now!
Bill & Eva

River City RV has made several mistakes in the delivery and purchase of our RV.
1.) RV was not ready for walk through when we arrived at facility, it had not been completely checked.
2.) Service manager broke the washer dryer combo, and was unable to deliver RV on set date. We had to wait an additional day for delivery.
3.) Service manager neglected to telephone before delivery as he stated he would. This caused the delivery driver to arrive at the destination without us knowing so we were not home at the time. He then questioned a 10 year old about where to put the RV and did not ask to speak with an adult.
4.) Delivery driver did not properly level the RV, as we were told by the sales associate he would help us properly level and set-​up the RV. Delivery driver stated he had other appointments to get to.
5.) Upon first use of the toilet a valve was leaking and the toilet is not usable, we called the service manager and he sent out a tech. However, the toilet is currently unusable and the valve is on order. Obviously this was not properly checked.
6.) We called River City RV to speak with the sales associate who sold us the RV, he was unavailable so we spoke to the sales manager. The goal of the conversation was to have a delivery driver return to properly set-​up and level the RV. He stated that they were exceptionally busy this month and things were busy, and this may be why all the mishaps were happening. He had the sales associate call us, he set up an appointment on Sunday at 9am (his choosing) to return to our site and level the RV. at 9:30am on Sunday he called to say he had just woke up and wanted to do it on a day he didn’t work instead. He requested Monday, I stated I had plans on Monday so it has to be done in the early morning, at which he responded that he doesn’t usually get up that early and maybe I just didn’t need to be home for it. I am anticipating that I will not be having him show up.