Big Apple Bagels

The food is ok but what does it take to get a simple «thank you» from the staff? This place is near my home and I visit it about three times a month. They have two opportunities go do so, once when you order and once when they hand you your order. Everytime, not just once in a while, they act like they are doing YOU a favor. Granted this place is usually staffed with teenage and college girls who don’t seem to know the first thing about representing a business but shouldn’t the management/​owners expect their staff to show appreciation? Once again, the food is not bad but atmosphere is cold and rude. I’ve given them by last shot. I’ll take my hard earned money to a place that appreciates my business from now on.

I have been coming to Big Apple for 2 years and getting the Dozen Deal for my weekly work meeting. This past week I was told it was an «inconvenience» to slice bagels so they would be charging a $ 2.99 slicing fee. Having previously managed a bagel shop I find this completely outrageous.
Pretty high prices too, but the bagels/​cream cheese are delicious.

I stop in here often when commuting between Allendale and downtown Grand Rapids. Always friendly staff and clean establishment. They have good coffee and breakfast sandwiches. Would highly recommend to my friends who visit the area.

Just not good, seems dirty and the food isn’t good.

I really wanted to like this place.
I’ve tried it multiple times but have always been disappointed. Not always just by the food, but sometimes the service is horrible. They’ve gotten my order wrong a couple time, one time being I asked for my bagel toasted with cream cheese put on it, they didn’t toast it but put cream cheese on it… It’s a very easy job but some of the employees just don’t get it.
I’ve read and been told that they prepare all their food fresh daily, but I found this to be untrue today when I went and got a couple sandwiches and a fruit parfait. I went to eat the fruit parfait and noticed mold all over the top of it. I doubt that had been prepared anytime recent.
Today will be the last time I eat at this restaurant.

I got their Monday $ 4.99 lunch special: the Meditation veg-​out on a tomato basil bagel with a small soda. It came with lettuce, tomato, cucumber, green pepper, red onion and hummus on it (or you could do cream cheese).
Sometimes bagel sandwiches can get messy or unwieldy with either the bagel being too big to bite into or stuff mushing out the sides of it. This one stayed in intact and was stress free to eat. Not to mention it was pretty darn tasty!
The owner/​manager I talked to was really friendly and welcoming by explaining that everything is made fresh daily, even the cream cheese is whipped right there on site.
Will be back again when I’m on this side of town!

* Polarizing experience
* A few staff members are calm and collected; other staff members are erratic and awkward
* Breakfast all day
* Free Wi-​Fi
* Amazingly great people
* Best breakfast in Grand Rapids
* Toasted blueberry bagels

I won’t be back. The person behind the counter was picking her eye and planned to get me a bagel. I had to tell her to go wash her hands. She clearly was ticked but can you say «servsafe certified?» What else does she touch then not wash?
So after she washed her hands incorrectly, she came back to tell me she was not going to touch my bagels anyway. Maybe not but she touched the tongs after touching her eyes then who knows what else she touches. Truly a gross out experience.
Finally, these are not «bagels». They are round pieces of bread and it was awful. I could not finish it.

Ive only ate here twice. Both times its was awesome. Staff was friendly. Food was fresh and delicious will definetly be going back