Discount Tire Store – Grand Prairie, TX

This location totally has their act together. They worked like a well oiled machine and worked together as a team. Rodrigo was extremely helpful in taking care of my situation, however, everyone that worked there made sure that I was taken care of. Christian, Geo, the whole team rocked it out! What a great group of guys! They even seemed to like working there and working together. Thanks a million for your speedy assistance and going the extra mile to take care of me! You guys ROCK!

Since my initial post, my car has been taken in and my tire was fixed. They even gave me a discount of sorts. But the fact that my life was placed in danger and the store manager never called me still leaves a sour taste in my mouth. Someone from the district office called me, which was a nice touch but I still believe the store manager should have reached out. I did not have an opportunity to take the car in myself because my job is not an easy one to miss, especially on a Monday morning. My mom took the car in and they apologized profusely. Yes, there are freak accidents but they still should have checked my car before turning over the keys because all of my drama could have been avoided.
I need two more tires and to be honest, I don’t mind going to another Discount Tire but this store won’t get my business. The only exception would be for this store to replace my tires as they’re under warranty or to check the air. Naw, I’ll just keep going to Jiffy Lube for air.

My go-​to spot for anything Tire related. They also can order you wheels and install them here (you can find cheaper ones elsewhere aftermarket). But been going here for the past 10 years. Staff is consistently friendly and helpful over the years. Never had an issue with any employees here. If you want an air check try to come at an off-​time other prepare to wait a bit. After 8.30sm before lunch is good, and after 1pm to before rush hour is good time to come for you to be in and out of there really fast. They’ll price match tires from other tire stores /​online– just ask them/​show them what you find. Free coffee and water. Free tire rotation/​balance and air checks (which you’d have to pay at gas stations). They’ll show you whats happening with your tire, educate you. Tires are all they do so take solace in knowing that they know what they’re doing. They always have the christian radio station playing in the waiting room, so maybe its a christian business as they are closed on Sundays. All the guys there are chill and ready to help/​answer any questions you may have. Only thing is you could get a patch up for cheaper at those mompop mexican tire shops (ie. along main st. in Grand Prairie). But if i ever get tires this is where I’ll get them with free lifetime rotation/​balance and warranty.

Went in for a flat repair, ended up buying two new tires. Small error though, they forgot to replace my valve stem covers after changing the tires. I came back the next day and they gave me two new valve stem covers.

I came in with the intention of getting four new tires and that is exactly what I got. The staff was very friendly and helpful. I scheduled my appointment on-​line in the morning for late afternoon same day, it was during a peak hour and my car was ready in 30 minutes.

This place, I don’t even know where to begin. I came here in September 2013 (on a Saturday) for a brand new set of tires on my SUV. Sunday morning, I walk out to my car to find a flat tire. Whoever installed it didn’t do it right so I had to take the time off of work on Monday to get it fixed because whoever installed them, didn’t take the time to make sure the job was done right. This is the first incident.
Here comes the second one. This one is my favorite. I trade my SUV in for a brand new Charger in October. A couple weeks later, I see a nail in my car. Unfortunately, I take it to Discount Tire to be patched. They state that since it’s in the outer part of the tire, they can not patch it, I need a brand new tire. A BRAND NEW TIRE after only having the car a couple of weeks. This brand new tire, they do not carry in their stores, it needs to special ordered and will cost me approximately $ 300 NOT including installation. Imagine the joy running through my body. I’m thrilled at this point! NOT. They then tell me, the car is leaking air rapidly and I must replace is ASAP before I’m stranded on the side of the road. At this point, I tell them to put air and I’ll take it to the dealership where I bought it. I’m thinking to myself, I’ve only had the car for a couple weeks and surely they will replace my tire. I call and then I drive all the way out to Chrysler, Dodge, Jeep Lovefield (see their review) and talk to my sales guy. He tells me, «Don’t worry, let’s take it to the service department, we will take care of you.» I wait 45 minutes for them to tell me, «Did Discount Tire put the tire in water to test it for leaking air? Was the tire wet when they showed it to you?» I said «Hmmm…no. No it wasn’t.» He said, «Well, the nail did not go all the way through the tire, it was in the outer tread (or whatever it’s called, I don’t remember) but it did not poke a complete hole. Therefore, the tire is fine and it’s not leaking air as Discount Tire stated. So whoever serviced you didn’t even bother testing it to see if was leaking, they just lied to you and told you needed a new tire when in fact, you don’t.» So Discount Tire, thank you for attempting to screw me over and trying to con me into buying a brand new tire that I did not need. I will never do business with you again.

I had to write a letter to the corporate office last time I visited Discount Tire.
I had special caps that tell you if you need air in your tires. I asked the guy who was taking my truck. Do I need to take these off before you take my truck. He stated that they would be ok and not to worry.
When I got my truck back they were missing. I was pissed! I paid $ 24 a piece for them. I talked to the manager and he sent his crew in to find them. They could not.
Then they sent an employe to Wallmart to buy something similar. They were ugly and low quality. I told them to take them off and find mine.
They could not so I had to leave without them.
I wrote a letter to the Corporate office. Stating that if they can not take care of the little things how can I trust then to take care of the big things.
I finally received a phone call after the corporate office contacted the manager that they had found them. As I picked them up the offered me a new set. I declined. I said I want what is mine. I think they where surprised at that. Most people may have taken the new set.
I did not want them to lose money buy giving me a new set. I just wanted what I had on my truck when I came there. I took my set and was happy.
I like discount tire but find that different stores may have better customer service. That is what I look for. I do not want to feel like a number anywhere I go. I am a person and deserve to be treated as they would want them selves to be treated.

I’ve been going to this Discount Tire for all my rubber needs for years. They are extremely friendly and their prices are spot on. Who can complain about a place that gives you free tire rotations? And free air. nobody gives free air anymore. Free coffee and free water while you wait. You have to give them props for all the free stuff they offer. The best time to go is when they open up, early in the AM. You’ll be in and out lickety split.
Here is just an example of how stellar they are: I bought some Goodyear tires for my mini van a little over a year ago. I was never happy with the performance of the tires. A few weeks ago, while in there to get the tires rotated, I mentioned this to the guy and he told me that they were still under warranty. Even after 10,000 miles and over a year later, he gave me a full refund for the price of the tires, and put brand new top-​o-​the-​line Michelins on for $ 9.00 each + labor. which by the way, their labor costs are the cheapest you’ll find anywhere for a tire install + balance.
If you need a stellar mechanic, look no further than Quantum:

As I told Raul the other day, «I don’t know why people would go anywhere else for their tires». Woke up with a flat and was not happy about it. Took my tire in and was told that because it was under warantee, that I would get a free fix or a free replacement. They were busy and was told that it would take about an hour. No problem for me as had my car. Left and came back a coupkle of hours later and they replaced my tire. Spent $ 15.50 for the warantee and off I went.
I have bought 3 sets of tires here over the years and any problem, they take care of you.

They will de-​nail/​un-​screw your tire for free. They gave me a wait time of 2 hours for my tire to get the screw out and change my tpms sensor and have it calibrated. but my car got called ready to be picked up in 30 mins. they had technicians running left and right getting all the customers out the door on black friday. I am pleased with the service and time they spent doing it. really professional.

The guys at Discount Tire are always very helpful except for the fact that they always try and push an unnecessary cost to you by talking you into buying this TPMS Rebuild Kit. I have owned my car for 7 years and never had to have that replaced.
So what out for that cost and say NO to the TPMS Rebuild Kit. They will also try and scare you into getting it by saying it will leak if you don’t replace it. BS!!!

I’ve never had a bad experience here: they only sell you the tires you need, and when it’s time for the free tire-​rotation and tire balance well-​after-​the-​sell-​date, these guys do their best to get you in and out quickly (20 minutes today, a busy Saturday morning).

These guys are great. Always helpful, they are usually VERY busy so Saturday morning is not a good time to go though.