Mackite Board Sports Center

It is unfortunate that the only review listed here is by Aaron who is part of MACkite. I contacted MACkite because I needed to purchase a broken strap for my Axis 2014 limited Carbon fiber board. Initially the person I spoke with was very helpful and friendly and even trying to get the strap covered by warranty since they deal with Mystic products which are handled by the same rep as Axis products, which was above and beyond my expectations. Then Aaron got involved and because I didn’t purchase the board from them, quickly and abruptly shut the kind work of his associate down and stated to me «I should apologize as some of our team members may have been overzealous in trying to help you with a product warranty for a brand that we do not carry, nor do we have access to. To make an analogy, you have effectively come to a Cadillac dealer looking for parts for your import. Now that doesn’t make sense, does it?» This just sounds like poor business and management, undermining the well meaning work of a co-​worker, speaking down to a customer and being ignorant of the fact that your mystic dealer also deals with axis and was the person that wanted to cover this under warranty by simply getting a little more information. I contacted another shop, who I also didn’t purchase the board from, as it was a gift, and they sent the broken strap replacement out charging only for postage and stating that they just wanted to get me back out on the water. Sorry Aaron but if that is how a Cadillac dealer helps a customer, I’ll stick with my import, an Axis carbon fiber board. Maybe some day you’ll see the big picture.

MACkiteboarding has been in the kiteboarding business since 1999, and are one of the largest, fully stocked dealers in the country. They feature kite gear from Airush, Best, Cabrinha, HQ, Liquid Force, Naish, North and Slingshot. As well as stand up paddle boards from JP Australia and BIC Sport, and snowboards from Rome, Battalion and Never Summer. They live it, breath it and do it all, and will go to great length to find what’s right for you!