Water & Power Credit Union

Only option is a one star. I’ve recently went into my account and noticed in my checking and savings the bank over drafted me. The charges were «bad address fee»… So I’m getting charged for moving!!! So I called to close my account and they said I have to write a letter with my old address, new address and then sign it. I thought doing a change of address with the post office would handle that. I didn’t know I had to stay living at the same address in order to not get charged. I will not be banking with them nor will I recommend them to anyone. Scam!!!

Not that I agree with anyone getting credit cards, but at times it is needed. I love the fact that they have a lot of low interest credit card, especially if you have good credit. I recently got their Platinum credit card with an Interest rate of 7.99%. Chase was offering me 11.99% for their lowest interest. I think Credit Unions are the best place to invest your money, because credit unions are owned by the members (who ever has an account with them). Compared to Banks that are owned by share holders that make all there money by high interest credit cards and ridicules fee.
You should definitely open a checking account or get a car Loan of 1.99% with them and tell them Paul Moreno Sent you. Speak with Wendy is great at what she does, She is really nice and very helpful.

My wife and I joined this Credit Union just over two years ago. It was great to get away from the mountain of fees we were being charged at BofA and simplify our banking experience. The customer service is really great and couldn’t ask for more attentive people.
We also took advantage of their extremely low auto loan rates (1.5% for 48mo.) Wendy (Adams, I believe) assisted us through that process and was very helpful and above and beyond in contacting the dealership multiple times to ensure they had all the information needed… Each time I called with another request regarding the loan, I spoke with her directly, she sent the information quickly, and had a very high spirited demeanor. She’s an awesome personal banker. Go Wendy!!!
I have had a couple issues though:
1. There are only two locations (That I know of) Granada hills and DTLA. with this being the Credit Union of DWP, I would assume there would be a few more locations throughout the valley.
2. They are closed on Saturdays…
This is a BIG negative and I’ve been inconvenienced a few times because of that. I always forget, because every bank is open on Saturday for some period of time.
3. They only have one ATM. That’s not the biggest problem, but the fact that it is regularly out of order and they are closed Saturdays, leaves a period from Friday evening to Monday morning where you potentially cannot do any banking and that’s just unsettling to me. I have also stopped using the atm altogether after it did not recognize a cash deposit I made… It kept the money and have me a receipt that read «we were unable to process your deposit or return your money» I understand that’s possible when using any ATM, but their process to get the funds back to you takes nearly two weeks. I just can’t imagine if that happened with a large amount of money, or if the deposit was needed immediately for something important.
All in all, I’m a fan of WPCCU, but they definitely need additional locations, more than one ATM, and to consider Saturday hours.

I have been banking with WPCU for years. my main branch was in Sun Valley, till I moved to the Mission Hills area. This branch is actually really good as well, very helpful specially Wendy who has helped me with every situation I had in my account!!! Thumbs up!

The service wasn’t that bad (depends on the day) guessing I arrived at a not busy time.

They have the best customer service I’ve ever had to deal with. They’re very helpful in solving all my banking needs. I would recommend them to all my friends. Keep up the great work..

This credit union sucks! !! Bad customer service there is only one person in the branch that is nice her name is Wendy the rest of them are very mean! including the operators over the phone. I have been banking with many credit unions but this is the absolutely worst! iv been involved in two incidence of fraud with this credit union the way they act is like you were the one at fault for using your atm /​visa card come on now there a bank there suppose to protect your money not let any body get to it. The only reason I’m staying with this credit union is because I work for dwp and I get the benefit of getting paid on Fridays instead of on my payday…

This shitty branch is something else. I signed in to be helped and was never called. They were all «busy» talking to each other. It was Friday and at the end I was kicked out of the branch because it was after hours. Screw you people, I am glad I closed my account. FU WPCU :)).

I came in to do some banking and the representative who helped me (Wendy) was so awesome. She helped me with everything. She was so nice and polite. Definitely need to change my bank to this credit union. I wish more bank people
were as great as she is.
Ken

Wendy and Doria (hope I spelled her name right) were amazing. Wendy helped me with my first personal loan and it was EASY! And fast! The location is great too!

I just had the most aweful customer service experience with the manager, Doria. I came in to get my card activated, she was talking loud in the lobby to another customer telling them that they, credit union, could not give them the loan.
First of all, I would be a little more discreet about telling someone that they can’t give them a loan today instead of sharing with 20 people that’s waiting in teller line and a room full of people at the lobby.
Second of all, she totally was not trying to be helpful when it’s my turn (after waiting 20 mins and witnessing her telling the guy that he can get the loan today). I was trying to help the guy by giving him another car lender info so he could try to get his loan today. She refused to look at my account even though I am right there and gave her my ID. This is so shocking to have service like this for a credit union. All I wanted to do was to activate my ATM card because, surprisingly (of course), it didn’t work when I did it over the phone.
Imaging, this is the way they treat new members, can’t imaging how they treat long term members.
Next step, close my account especially reading previous Unilocal review that they charge $ 3 for not using the account. What?
#lessonlearned #notallcreditunionthesame #customerservice #dwpcu

DO NOT DO BUSINESS with WPCU. If your account is inactive for over 6 months they charge youa $ 3 fee PER MONTH, and they send you a statement every quarter, so that’s $ 9 out of your account without any prior warning.
Last summer my wife and I HAD TO become a member of this credit union in order to apply for a pre-​qual home loan. We deposited $ 25 to become a member, Unfortunately, we never did find the right kind of home for the right price, so we never went through with this loan and our account remained inactive. A few months later we received a statement indicating the $ 9 deduction, but since their hours of operation are so limited, we couldn’t find the time to go there to close this account. Then we received yet another statement with an additional $ 9 deduction. In the interim they had given us 3 cents in dividends but charged us $ 18 in inactive fees! So we finally took time off from work and went to their Northridge branch and closed down the account. They gave us back the remainder of the $ 25 deposit plus the 3 cents of interest which amounted to $ 7.03. We thought maybe they would reinstate this unjust deduction or treat us better but there was no such thing. Worst customer service we have encountered in any banking business. We consider it an $ 18 donation from two teachers to a nightmarish financial institution.

I’ve never been so burned so often in my life. I used to hail this place as a beacon of hope against big banks but now I would probably shy away from Credit Unions due to this place. Customer service for this union is terrible. This year I’ve setup a credit card with them. After a major raise I tried to get a hold of someone to see if I can get the limit raised. I left a message and emails and never did they once get back to me. Today I called needing a letter stating I paid off my credit card so that I could raise my credit score for a loan. They staunchly refused to help me stating that they do not do that at all. I inform them I haven’t had this problem before but they refused to help me. Not only that every time I call I have to be placed on hold and transferred to several different people because «the issue is taken care of by another department». I ALSO ASKED TO RAISE MY LIMIT AND THEY STILL DID NOT HELP ME. Terrible service. Feels like I’ve been burned by my best friend.

One of the worst credit unions… almost non existing customer account member services. Signed in and have been waiting 30 minutes waiting to be helped with no one ahead of me. Negative stars if possible.

This is the worst credit union /​bank you can ever go to!
Run from these people if you have good credit Run!
I had 5 year loan I paid off in 2 years just to avoid dealing with these people having to call them and everything. They don’t offer a grace period every other bank or credit union even offers a 10 day grace.
The tellers are horrible especially the older woman with the blonde hair who is just rude! She wouldn’t take my credit card because it didn’t have a MasterCard logo???
I wanted to pay off my loan they were refused to take the credit card because it didn’t have a MasterCard logo who does that?
The parking is horrible they only have two tellers at the most 3.
If you need any information on your loan you have to provide a DNA sample and a physical!
I’m glad I’m out of this mess I paid with a check and will never ever ever go here! Trust me there are other banks offering better rates do your homework I cannot post them because Unilocal wont let me post the other credit unions but I assure you there are!

worst credit union ever!!! i would not suggest anyone to get a loan from this cu.
1. no one in the loan department calls back
2. they say 24 – 48 hours you will be notified but never did
3. the 800 number never has any «information»

All credit unions are not created the same. We moved from Schools First credit union to Water and Power cu, and I thought the cu’s would be pretty much the same. I was wrong. We drove in from OC to the LA branch and I had use the restroom. After ten minutes of waiting, the girl said «I’m by myself, you’ll have to wait until I call someone to allow you in.» After another ten minutes, someone finally comes out and has to escort me to the back and unlock the bathroom door. Then had to wait for me to finish my business, so he can escort me back out to the lobby. Seriously?! Don’t know if this is common practice in LA county, but I have never had to go through that, just to use a bathroom. We went to open up an account, and although the lady helping us was polite, I felt like no one was overly friendly or went out of their way for us, the way Schools First does. We have also had problems with online banking. When I have called, (three times) the banking rep could not figure out what the problem was over the phone and I had to wait for someone to call me back. Then I had to reset my password a couple of times, while staying on the phone with the rep, because it still wasn’t working. Next problem-​not being able to view our checks online. Again, I call and I have to wait for a phone call back, because they don’t know why this is happening. And the security is a little over the top. When I have had to call about these problems, being a new customer, I did not have my bank account number memorized. I could not find my bank account number info ANYWHERE because they do not print it on ANY of the papers given to us, including the original paper that I received the day I opened our account. So.yeah.security is great but lets use some common sense here and at least put it on the printout that they give new customers. They only print the last four numbers on any and all correspondence. Just not a great customer service experience on any level.

Credit Unions are generally good. But as a person who has had 4 different Credit Union, this one is my fave.
I’ve never had a security problem with this credit union. The personnel are good whichever branch you go to.
But at this particular location, there is no line! Yes, coz it’s so small and hidden!
So I really like this credit union, in case my 5-​star rating didn’t clue you in!