Allstate Insurance: Bob Souza, Jr.

The team was amazing until I need to cancel my policy after I sold my condo. When you need to cancel? Good luck! Instead of canceling my policy, I was harassed by emails and phone calls.
While I was on Allstate’s condo insurance policy, I asked for a quote to bundle auto insurance and I heard back within 30 minutes! I worked through several options with the team and they were patient and quick to respond to all my questions.
I sold my condo a couple months ago and needed to cancel my condo insurance policy. It was impossible to get a hold of the team then. I contacted the main Allstate number and was told only my agent could cancel my policy. The Allstate customer service email said the same thing and they cc’ed Bob Souza on the email. I followed up with Bob separately to let him know AGAIN that I needed to cancel my policy. A week later I got an email from Bob: «did we miss your payment?» URGH. Just today I got calls from Allstate three times to make payment on my policy that I’ve been trying to cancel. After pleading my case that my agent, Bob Souza, has ignored my repeated requests to cancel, I finally got someone on the line who said he could cancel the policy for me. Hopefully this will be the last I’ll hear from Allstate.

I have been a loyal client for over 15 years, office staff is excellent. During the last 15 years issues are bound to rise, but the office staff have always provided us with excellent guidance and direction.

I am a very happy client of over 5 years.
Bob Souza and his team are professional, knowledgeable, prompt and very helpful.
I have recommended them to my family and friends.
I used to have another Allstate agent in the past before I switched to this agency — what a huge difference! Highly recommend!

Insurance sucks massive schlong. I’m really fortunate to find the one agency in L.A. that doesn’t fleece you for stupid things. I really dig this company. I got a daily extension for complete coverage on a rental. They pro-​rated for a daily policy. When I got lazy/​stupid/​plain forgot and let that go into a full month’s rate, they automatically billed me for the full 6 month extension. Freaked out, I was wondering about this extra cost, only to discover it was because the month had ended they threw the minimum balance to cover the full cost of the extension.
Anyway, I called corporate… big mistake. One lady I spoke to sounded like my kindergarten teacher on Xanax. Equal parts patronizing and stroke victim, mostly slllllooooowww… I’m a busy (–ish) guy. This is aggravating. Another guy I was passed off to was chuckling in between sentences nervously like some crackhead. Sample:
«So what’s with this extra charge?» I sez.
heh-​heh «extra charge?»
«yeah, extra charge, the minimum balance leaped by three times as much»
«three times as much» heh-​heh
And so forth…(yeah, even I got bored of writing this.
When I called my local office, I was FORTUNATELY, hooked up with Corina (hope I spelled it right). She not only cleared everything up, she followed up days later to make sure I was refunded an overpay. What a professional! She took the starch out of my collar and I’ve renewed confidence. Well done! And thanks.

Boub Souza’s Allstate Insurance office is the best! They are always very helpful. I just got life insurance with Patty Soto. She’s super sweet, very helpful, and know’s exactly what she’s doing. They are big, comfy, and spacious office. I always feel like I a truly in good hands =)