Rodeo Ford

I dread going to car dealerships but it was time, my son needed a new vehicle. To my surprise I had a pleasant experience. Jaime showed us the vehicles my son liked and was very knowledgable of each vehicle. We finally decided on a 2014 Honda Civic they had on their lot. David Garcia, the sales manager, gave us a smoking deal. There was no pressure to buy, no haggling, and no stress. We were very happy with the car and deal!

I have been looking for a large passenger van for some time now unfortunately in a few years ago I was laid off from a job and had a car get repoed so I understand the most lenders probably wouldn’t want to lend to me however Earnhardt’s mr. Ed financing pre approve me for a loan so I explained that I was looking for a large passenger vehicle and I was told that there weren’t any at any of the Earnhardt dealerships so I continued looking online and I happen to find one that was at rodeo Ford which is owned by Earnhardt so I called rodeo Ford spoke to their Internet Sales Manager he asked me to come down and take a look at the man but I explained that I lived in Mesa and it was a long way I explained that I didn’t want to waste his time and that I was already pre approved through there mr. ed program I told him that I didn’t know for how much and if he could check and see if the van was an option for me before I came down he said yes that wasn’t the problem and that he would call me back that day or the following day it was 3 days later when someone called me back and they asked me if I was still interested in the van I said yes and that they were going to check on it for me he didn’t know what I was talking about but he said he would look into it and find out and call me back that day or the next day no one ever called me back at all and I understand maybe not wanting to lend to somebody with a low credit score however why pre approve me for a loan then.

This is the worst place to do business, bought a 2012 f-​250 super duty for 32,000 dollars & was inform the truck was certified. What a lie, Tony the salesman in used cars & trucks was great at informing me if any problems bring it back, they want my business. After having problems, simple problems, from not ever getting the second key remote to having windshield problems that they replaced before pickup, to finding out that on a oil change that all my fluids in the truck was due changing, they only change engine oil & not transmission, radiator, rear end nothing. I have been having another problem with a small water leak on upper radiator holes. Was informed by the service advisor it should be covered, after they had the truck for 6 hours received a call informing me of no coverage & it would cost 298.00 to repair.
My experience is that this dealer ship was very misinforming from the sales dept. to the service dept. Well not ever do business or recommend Rodeo Ford to anyone, lied to & very upset customer, and they state NO BULL. yea right.

I buy all of my cars at Rodeo Ford. Not only do I save on taxes buying in Goodyear but the sales and service is always great. Scott Griffith is a great sales person. Sales manager Peter Pasiakos handled a small issue that came up with grace and understanding. The issue was not their fault but they went above and beyond to take care of me and make sure I was 100% satisfied with my experience. I highly recommend Rodeo Ford to anyone that is looking to buy new or used in Goodyear.

I dealt with Morgan. I contacted him early Sunday morning on 10÷11÷15. I was searching for a 2014 Ford Escape Titanium 4WD. Hard to find in AZ. I wanted to trade in my MINI Cooper as well. We basically made the deal over iMessage. I showed up and everything that Morgan promised was delivered. The car was perfect, and actually exceeded my expectations.
Rodeo Ford and Morgan gave me the ultimate customer service.
I would definitely recommend them for a hassle free buying experience!
Thank you again Morgan.
Sincerely,
Greg

We had the pleasure of meeting and working with Mark Kirkley and we are happy to say that he helped us walk away with a brand new Ford: D Mark proved immediately that he knew his inventory down to the smallest details and even where the specific vehicles were located, which is extremely helpful when browsing in the summer heat. He also has a direct approach which is also great for those serious buyers who do not like to waste time and know what they want. He gives you his best offer right off the bat because not only is he interested in your current business but he is forward thinking and wants your future business too. We also had the opportunity to work with Charlie and he is superb with customer service and getting the deal closed. Charlie is honest, sincere and a man of his word. He was very instrumental in helping us walk away knowing that we received the best deal possible. And last but not least, we spoke with Peter at Ford and he just added a personal and friendly element to the transaction. Peter did not have to walk into the transaction but he did and we shared some personal conversation and it really made the transaction a friendly backyard bbq style event. Rodeo Ford should be so proud of their team and the culture that they outwardly present together. It was a very easy and flawless transaction. And we are so thankful for all their help and willingness to assist with our unique and personal situation. We will do all that we can to help promote this great Ford family. Thank you.
Gratefully Yours,
A Family Relocating From Abroad
If you are looking for a Ford, go see Mark Kirkley!

Rodeo Ford is the place to go if you want to be lied to, receive a phony Carfax and sold a two year old car that was in a serious accident, repaired and then sold as a dealer demo!!! If they had any respect for the customer at all, they would make this right. They sold this ‘CAR’ to an 86 year old woman who has absolutely no hope of a reasonable outcome! Their deceptive practice was uncovered when she wanted to trade up and Sanderson Ford generated a legitimate Carfax report. If you go there for anything after reading this, you deserve to get ripped off! I gave them one star because I had to.

Made an appointment June 1 for a June 6 recall steering gear motor belt replacement. Showed up for a 7:30 appointment and dropped car off. Rachel indicated that they were «slammed» and she would do her best to get my Nationwide company car returned to me later that afternoon. We received a call at 9:30 where Rachel indicated that she had good news and bad news. My car was ready for pick up but the bad news was that the part was not available for two weeks and we needed to call her back when she returned in two weeks to see if the part was available. When we returned this morning we waited 15 minutes to have the dealership find and return my vehicle. This was an unacceptable customer service experience. I will NEVER take my car back to this dealership nor would I refer anyone to go to Rodeo ford for any type of service.

My review is for 2 years ago when I purchased my first car from Gavin. I think their statement about no bull IS Bull. They’re just another dishonest car dealership who only care is how much money they can take you for. Unfortunately I didn’t realize this when I bought my car. Just because a customer is inexperienced doesn’t mean a dealership should take advantage of it. Oh and the xylon protection is a joke. When I took my car to get it done they just did a pathetic detail job. No clear coat put on my car.

Has a good experience. We had been emailing a salesman before we came after looking online. Their website is very user friendly. When we got their we asked for Mark and were directed inside. The truck we were interested in was ready to go when we arrived. An hour and a half later and the deal was done. No back and forth for hours trying to argue about pennies.

Had a great experience at Rodeo Ford. We bought a brand new Ford Escape. Mark Kirkley was our salesman. We did all the initial dealing and paperwork prior to arriving so when we got to the dealership all we had to do was test drive and sign papers. It was truly an easy car buying experience. From doing the trade in all the way to finance department, everyone was really professional. Thanks to Mark for making sure everything was ready when we arrived.

I spent time going to dealerships on Easter Sunday so I wouldn’t be accosted by those pesky sales people. I started over on 99^th and spent an hour reviewing several vehicles at several dealerships. It was so nice to look at my leisure. Then I worked my way over to Goodyear.
I stopped at Rodeo Ford where I had been accosted when I was looking for a new vehicle last summer. It was so bad I didn’t even stay because the so-​called salesman was so unprofessional. I was on a fact finding trip and he was just trying to get me into high end car when I clearly told him I was interested in looking at an Explorer. He did not listen to me then told me to come back when I decided what I wanted.
Forward to Easter Sunday. Dealership is closed so it is the perfect time to look. Of course you can’t drive onto the property. So I park on the street and walk in to look. I just start to look at the first vehicle and «security» comes rolling up on a golf cart. He says the dealership is closed. Thank you Captain Obvious! I told him that I knew that and said I just wanted to look around. He said I couldn’t because the dealership was closed. Well this place will not get my business if I can’t even look at a vehicle. I even tried to get a quote from them for a vehicle for the business I work for and they didn’t even return my inquiry. Maybe they aren’t really interested in selling vehicles???
Guess what Rodeo Ford, strike three! Yer out!!!

Great experience at Rodeo Ford when purchasing a new Focus for my daughter. Chris Conner was excellent to work with and the process was painless. I had previously used another Ford Dealer but am glad I gave Rodeo Ford a try. I’ll be back for my next car.

This review is for their parts department because I went there yesterday although I had such a bad experience buying my car from them in 2011 I should have known better.
Their service technicians greeted my at the door and showed me where the parts dept. was located. When I got there no one was behind the counter so I had to ask around to get someone. After that, it took forever for them to find out if they had the part I needed. They ordered it for me and was told that I had to come back to get it because it was being shipped from Canada. When I went home I realized that I could have gotten the part way cheaper on Ebay and had it shipped right to my house.
They called me to say that my part came in so I went to pick it up and it took forever. I didn’t bring the receipt so they looked it up in the computer, which I figured they’d have to do, but the employee had to go from the desk to the back where the parts were located several times and tell me each time that he couldn’t find it (even though I had already paid for it). Eventually he found it after checking the computer a few more times and walking to the store room.
Their customer service is lacking and it feels like they take forever to get what you want. I have a bad experience every time I go there so I won’t be going back.

For one, they are not timely with their service, and they like to hand out excuses for every little reason that comes up for their inadequacy. For example, I placed an appointment to have the oil changed, I show up, the appointment was never actually scheduled and they kept my car ALL DAY. The reason? «Someone had been let go.» Sorry, as the customer that is not my problem OR my business. They try and sell you on additional services that you don’t need (like most mechanic shops) but the customer service all-​around is by far the worst. It’s a shame because it only got this bad starting about a year ago. Terrible, terrible place.

SERVICE DEPARTMENT REVIEW
12 months ago:
My 2013 Ford Escape was having engine trouble. They got me right in and found 3 recalls (I bought it slightly used). They gave me a rental vehicle, and my experience went seemingly smooth. Rachel was very professional and helpful.
On my road trip my car started doing the same issue it was doing (engine light came on and I lose compression). At the time they couldn’t duplicate the issue, which now seems odd that I have to break down in order for them to know what to fix. Also my car alarm kept going off at 9 every night (which it wasn’t doing prior to going to rodeo ford). I ended up having to take it back into a dealership while I was vacationing in New Mexico.
Now:
It has been over a year and my car alarm continues to go off randomly. I have brought it in to Rodeo a total of five times this last year. Rachel at Ford refused to give me a loner vehicle when I attempted to bring it in for the sixth time to repair my alarm issue.
I’m sorry but if you cannot provide a customer with a simple car rental or a loner after all the issues they have had, then they do not need my business. I feel like they don’t believe me that these issues continue to occur. Rodeo ford will not longer have my business because of their inability to fix my vehicle problems and their unwillingness to lend a rental/​loner car.
I’ve had to bring my car back to Rodeo 2x for every issue I’ve ever had. 1. The steering/​mechanical problem. 2. The popping noise. And 3. The alarm. They were only able to fix the leak on the first try, but that’s it. I would not trust them to fix any big problems on the first trial. It’ll take them 2 – 3 tries.

I recently bought a used Ford Taurus from Rodeo Ford and had a great experience. I asked them to hold my check for a down payment because I was waiting for my insurance company to send me a check for my totaled vehicle. They agreed and even extended the amount of time after there was a delay with my insurance company. I would definitely recommend this dealership if you’re looking to purchase a vehicle. They provided great customer service!

Took my truck here because it wasnt starting and they fixed it.
However the issue I had is that when I got my truck back there was no power steering fluid and they had run my truck 20 miles!
I assume that checking fluids is a basic item on a 99 pt inspection, so it was over looked, or they just threw it on the invoice to make it seem they did something.
I am not coming back

I just bought a new Ford F-​150 from Rodeo Ford with Mr. Morgan Grandy as my salesman, and all I can say is WOW! I will never go to another dealer or work with any other person than Morgan. He made the whole buying experience the best experience I have EVER had.
Thank you Morgan and keep up the GREAT job!

Worst ford dealership I’ve dealt with yet! Called today and spoke with Mark kirkley internet sales to inquire about the explorer sport they had listed on their website. He told me they had a lot of people inquire about it and would need a $ 1,000 deposit for them to even consider selling it to me. He was very rude with me and wouldn’t of given me the time of day unless I said I was dead serious about buying. He came back with an outrageous quote, higher then a quote I had received from a previous dealership for a more expensive explorer sport! His due at signing fees were also $ 1,000 higher then what I was previously quoted from another dealership. I asked if he could do better and sent him online pricing from an exact replica on the ford website and also gave him the quotes I received from a different dealership and his reply was to go with the other dealership. I can’t say what the rest of the dealership is like but that was my experience today, I felt like they were trying to scam me. Thanks for the advice mark I will buy from a different dealership!