Red Lobster

My husband and I have been going to this Red Lobster for years. It has really gone downhill lately. About 1 month ago we went, and I ordered fish, but they were out of the two sides that I wanted. My husband orders the exact same thing every time we go. So last week, we went, he ordered his usual steak and shrimp, and I ordered salmon. The one thing we love about eating here, is that we get our bread right when order, which we like to eat WITH our salads. This time, our salads came and still no bread. The waitress said the bread was still in the oven. They weren’t that busy that they should have been able to get us bread quickly. Then, 5 MINUTES before the meal arrived, the waitress came by to inform me that the asparagus I ordered was an extra $ 2.50. I told her I didn’t want it then and changed my side to green beans. 5 minutes later our meal arrived, and still no bread! We had to ask for it. And the green beans didn’t arrive until I was almost done eating! At that point, I didn’t even want them! Then, our bill came. Mind you, we ate «lunch» at Red Lobster and I drank water and my husband had a soda. $ 46? For lunch? I took a closer look at the bill, and our waitress had charged my husband, who ordered the steak and shrimp platter for $ 18.99, was charged $ 18.99 for the steak, and then the shrimp separately, for another $ 5.99. That;s for only 5 shrimp! When I asked the waitress about it, she said it was because he upgraded to «fried shrimp» instead of: shrimp scampi”. We were never informed that it would be extra, AND, had never been charged extra for the fried shrimp in the past. When we asked to speak to the manager, she «re-​did» the bill, and it came to 30 cents MORE than the original bill. I told her that was unacceptable and that we had never been charged for the fried shrimp vs the shrimp scampi in the past, and she was unwilling to work with us. I just feel like with all the problems we had, I would rather spend $ 46 for lunch somewhere else, which is too bad because we have always loved Red Lobster

Red Lobster isn’t one of the first places I think of when I am in the mood for sea food. As evidenced by reviews that are all over the place for this location you never know what to expect. We had a good meal, and the staff was extremely friendly and attentive. Our waiter, Martin, «Marty» was great. Constantly checking in with us and suggesting menu items. It looks to me like they are really trying. Ask to be seated in Marty’s section.

Of course I have been to many Red Lobster locations around the US. In fact I have even eaten at this location and it was ok. However, the other night our server was Donna D and she made our experience awesome. The food is always good if a bit pricey, the manager was making rounds but Donna was fun, friendly, knew her stuff, and was quick to check on us and make sure we had everything we wanted.

Wanted to treat me and wife to a good lunch. We were seated Immediately because it was a slow day. Our waitress was nice and my wife ordered, lobster scampi linguine with a side of scallops. I had new york strip and lobster tail with a side of shrimp. My wife’s scallops were good and my shrimp was just okay. The salads came and looked like the butt end of the lettuce, all whit pieces. We stopped a server who was walking by to tell him to get our server because of a problem with our salads. He looked like he had an attitude and walked to the kitchen and yelled «they are complaining that their salads look and taste funny! ««but there is nothing wrong with them!»…this could be heard by the entire dining room. We got the manager Chris who said he would take care of it.
Our waitress came by several times to say that it would be just a few more minutes for our food which took about an hour and a half to come. My steak was tough and hard to cut and chew, my lobster tail was like rubber which could be used to patch a flat tire. My wife’s lobster in her linguine was chewy like leather and was swimming in a pool of garlic. I told the manager and he was apologetic and offered me a desert which I did want to risk my life with. The waitress said she was embarrassed but said we could still leave a tip. We looked at her like she was crazy and left.
We made it home and promptly took Alka Seltzer and my wife has been in and out of the bathroom for awhile so far. WE WILL NEVER EAT AT THIS LOCATION EVER AGAIN!!!
I would give 0 stars but 1 star is the lowest!

We had really good service. The only two things I would say is the calamari is not good and one of my sides were cold. The side was replaced immediately with no fuss. Would definitely eat there again.

This Red Lobster rarely has a very long wait even on the weekends. We’ve been a few times & the meal is just as good as you’d expect fro the Red Lobster. The staff was helpful, courteous & knowledgeable of their specials & deals. My only wish is that the barkeeps weren’t so stingy on the alcohol in the cocktails but hey what are you gonna do?

We haven’t eaten here in at least two years, since I try to avoid chains, but this ended up being our best option on a Friday soon after the 11am opening. Service was excellent from door to table to out again. Very attentive and pleasant.
I ordered the shrimp skewer meal from the lunch menu. The price was good and the shrimp were delicious. The broccoli was perfectly done – so many restaurants can’t do crisp broccoli – but I really wish there had been more of it. I was trying to eat healthy so I couldn’t have much of the rice pilaf, and veggies would have made it a more filling meal.
My husband did the choose-​your-​own lunch and had a shrimp skewer and shrimp scampi. Both were excellent, and he was likewise pleased that «they knew how to do broccoli.» He also had all of the Cheddar Bay biscuits, which he loved as always.
I was pleased that they had a lot of healthier options on their lunch menu. I think I would be more inclined to return here, knowing that – plus we always have great service at the Goodyear location.

Came in on a Wednesday night and had great service by savannah!!! Was super attentive and gave great service all around!!! Will be back.

Amazing service. Garlic crab mushrooms make good appetizer. Consistent food. Great prices.

Went back wth my wife last night. We were seated immediately. Took quite some time to get our drinks. Took forever to get our food when it was ordered. There was a larger party that came in 20 mins after us. They got all of their food before us, and left well before us. When I was finally able to find our waitress to ask about our food she said she would check. 10 mins later she came back to tell us it should be 3 – 5 mins more. Almost 10 mins later she brought our food. The skin that was forming on the outside of the food indicated it had been sitting at the pass for a little bit.
Going to RL I do not expect the elegant fine dinning experience, but do expect customer service. Maybe they were short staffed? The smug looking manager never checked to see how we were doing as he just walked around. We got offered 1 refill in our 1.5 hours in this place. The food was ok. The service was not good. However, the waitress was cool when she was able to stop running like crazy for a minute.
Customer service seems to be an art that is being lost on the younger generation as they grow older.

I’m going to start off by apologizing to the waiter & waitress that attended out table (of 14 people) because they don’t deserve a 2-​star rating, they were 4 – 5 stars… and I also apologize because I forgot their names, and would have liked to give them a shout-​out.
We called 24+ hours in advance for a Thursday night reservation for 17 people (a few ended up dropping out last-​minute). Reservation for 6:30 p.m. was confirmed upon arriving at the front desk.
They tell us there is going to be a 35 – 40 minute wait… WHAT!!!
That’s why you make a reservation… so that everything is ready when you ARRIVE. Any schmo can come in and be seated in 35 – 40 minutes, especially on a slow (ish) night. The 2 girls at the front desk were clueless to why I was upset (and luckily for them, I kept my cool).
I asked one of them, «Red Lobster is a customer-​service based business, right?». Her response, «I guess?» — yes, answered with the tone of a «question». I suppose she didn’t know that Red Lobster earns it’s money from the patrons who attend, and especially for the returning customers coming back on a regular basis.
I asked to speak with a manager, so one of the girls went to the back, then came back without the manager, and told our group that we would be seated within 5 minutes.
I think I ended up seeing the manager later on that night (wearing pink… yeah, I saw you), but she avoided our table like the plague. I don’t think she wanted to give our high roller table any consessions… you know… since I was soooooo rude. — Luckily your wait-​staff saved the situation that you couldn’t handle.
Actually… about the high-​roller comment… hahaha… We spent a good chunk of money because we weren’t cutting corners for our friend’s birthday dinner. We all pitched in to pay for their family’s dinner, and nobody else skimped either. We probably spent near $ 450, not including tips or taxes.
Unfortunately for Red Lobster, we’ve been desperately searching for a different local seafood venue.
FORTUNATELY for us, we’ve found a couple. «Hot & Juicy» at Westgate, is a cajun seafood joint. It doesn’t have a large variety on their menu, but their crab legs are pretty dang good, and the cajun butter sauce is really good, especially to dip your other food in. It’s quite a messy experience, but great if you’re in the mood for crab-​legs or crawdad.
Another location popping up that we can’t wait to try is Angry Crab Shack, going to be south of the I-​10 on Litchfield Rd. Their other locations have great reviews, but we have yet to experience dining here.
Hopefully, those places will understand/​realize that customers, and the service & food they provide are what keep the customers coming back.

Disappointed. We had an issue with one of our dinning experience and we reached as far out to General Management, but unfortunately that issue was never resolved, and never felt that the management had 100% commitment in resolving that issue. For that, this location of Red Lobster is one we will never dine at, and even more so we will never dine with Red Lobster again.

Visited and ate recently on a Friday evening around 8:30, as usual it was a most pleasant experience with good service, fast responses to customer needs and wants, & great food for a decent price. Our waitress Shawn (not sure of the spelling) was great in getting my family and I what we were looking for, 5 stars is a fair score for this place I really can’t remember the last time we didn’t have a good time eating at this location.

I know this is a chain restaurant but I had a gift card for this or Olive Garden so I went with this. It’s Crabfest so I decided to give the platter a try. I’ve been here before and remember while it’s not the best in seafood it’s still pretty decent.
My food my good but the service definitely lacked. My server Kaitlyn was not pleasant at all and never smiled once she looked like she was forced to be there. The manager came by she asked how everything was I told her the food was good but that I was concerned about Kaitlyn. I said she slammed two plates down already at our table and has no emotion and has never smiled. She was like oh ok well I can assure you it will be pleasant. If by pleasant she meant Kaitlyn would still come by with a grimace she was right she never smiled even after the fact and took forever to pick up the check.

Horrible! We walked into the restaurant at 4:30 on a Monday night. The place was dead however we were told it would be a 20 to 25 minute wait. After 20 minutes we where seated the hostess was telling me along the way to our table that they only had a few tables for a party of 5, 2 adults and 3 kids under 7. The server came over got our drink order and then let us know that they where out of split king crab, salmon, and birdie crab. During crab fest really??? I added a jumbo crab cake for 6.99, this thing was no bigger than a silver dollar and tasted like fish. My husband added mini shrimp to his salad and it came out with these jumbo shrimp. The server said sorry we don’t have little shrimp any more. They where gross. My husband’s shrimp where cold. We will never be back to any red lobster. It was horrible.

While the food is OK, it is far from great seafood. For the price, it is rather unremarkable, and we all left feeling not quite satisfied.
Very expensive for what you get. I now remember why it has been so long since our last visit to Red Lobster.

It was a tough week so we decided to eat somewhere out of the ordinary. It was my 3^rd visit ever to a Red Lobster. I don’t eat seafood, so the biggest draw for me is the cheddar bay biscuits (although we can make them at home with the box mix). Normally I would order a chicken or pasta dish in this situation, but I thought I’d try something different and went with the Peppercorn Sirloin, well done, with garlic mashed potatoes and green beans. My dinner was good, but not amazing. If I had planned on ordering steak I guess I’d have gone somewhere like Longhorn Steakhouse. Not an inexpensive meal, but very filling. The staff was friendly here. We also got carrot cake and cheesecake to go. They were yummy.

The biscuits are amazing! Ordered the snow crab and half were hallow. For a Friday, I do expect slower service but I think the waitress completely forgot about us most of the time.

Poor service!!! Doug our seafood expert was so rude! He rushed us the whole time and while we were still eating our cheddar biscuits he cleared our whole table. Very impatient !!! I will not ever come back !!!

I will give this place 2 stars & that’s because I feel bad for the server. She did a pretty good job and was friendly. From there everything was horrible, the food was spilt by another server trying to help. And each dinner was brought every 3 – 5 min apart and our family didn’t even get to eat together. One of the steaks were so bloody… Pretty much inedible. The manager walked by us several times and did not even offer an apology.
Save your money!