Diva Nails & Spa

Horrible !! Went there for my first time today due to the offer for new customers. And was I pleased with the employees! I went in to get a full set and pedi. They started with my pedicure. First of all the lady was very rude and the water was boiling hot (made my feet red) hot. Then she kept demanding on how to position my feet, kept being rough on keep over pricing things, over sale, and pinching my toes. The pedicure was decent but not worth going back. Hard to feel relaxed. And so when I sat down to get my full set she began to do a manicure then changed the colors I had picked out. I reminded her nicely that I wanted a full set, then she sat up and said one you wait I no do your nails. And after that I had decided to not get my full set. Apparently only one person does acrylic. And he was horribly rude. He walked up to me and said I do your nails go sit over there now. I replied and told him that I’ll be only getting my toes done today. He said no you do nails too it’s your first time so I do your nails now go sit. I thought the approach was unacceptable! My family owns a barber shop and we refuse to treat clients in such was. The man stepped away for about five mins (I was waiting for my sister to finish her pedi) he came up to me again and said go sit über there I do your nails now, I do a good job I’ll do them in 15mins. First of all a good full set worth paying for does not take 15mins, that’s not enough time for good quality work. I refused and said I’m fine. I was very unhappy with this place and will not be returning. Rather take that extra 20% for somewhere I’ll enjoy.

Sadly this place is getting worst every time I go… And yes I just don’t learn my lesson, maybe because Jacky (I think that’s her name since they change their names) wasn’t there the last couple of times. I gave the opportunity to one of the nail techs but she did a horrible job that I have to return the next day to get fix couple of uneven nails and I noticed she forgot to put clear polish at the end which I usually get every time I get nails. Last bad experience was today getting my «pedi» it was more like torturous filed toes and she kept asking stupid questions like «who did your nails last time? I can’t take off this nail polish, why you choose this color?» she asked so many times that I was about to slap her!!! She left me about 10 times doing something else for other customers that every time she was coming back obviously didn’t know where she was on my service. The massage? If I can call that «massage»… Horrible! But wait there’s actually a funny ending when she charged at the end of my unpleasant service and she asked for the tip!!! The tip is optional and is earn according to the satisfaction of the service not mandatory!!! This was my last visit here.

Beware: This salon pulls scams. I got a coupon in the mail for 20% off at Diva Nails for any service for new customers. I decided to check out their web site. On the site, there is a price list for pedicures, but no description of what each one entails. The web site is very low-​tech and uninformative, and in one business-​description part, the site actually mentions the salon by the wrong name! (I assume they plagiarized the narrative from another company and forgot to edit the name when they copied/​pasted it). All of that caused me concern. I decided before I went there that I’d get the $ 20 pedicure regardless of what it would/​would not include, and I knew I’d make that clear. I was psyched because with my 20% off discount coupon, I’d get a pedi for $ 16. I planned to tip the pedicurist $ 3 based on the original $ 20 price. I thought I’d be getting a $ 19 pedicure…
I entered the salon and a man in front — presumably the owner — asked me what I’d like done. I said I’d like a pedicure. His English was hard to understand, but he said I could get 20% off since I was a new customer. He didn’t know I had a coupon; there was also a sign on the front of the building indicating that new customers get 20% off any service. The man told me to go back to a pedi chair so I could get «the works». I didn’t know what that meant, but it made me uncomfortable because I had said I wanted just a pedicure.
Meanwhile, there are NO prices listed anywhere in the store! I asked one of the women working if I could see a price list. She went into a drawer and found a laminated menu-​style price list. Why do they keep the price list in a drawer away from customers’ view? I saw that the $ 20 pedicure was a basic one that included leg massage, nail trim, file, and polish. The man started shouting something to the female pedicurists in an Asian language I didn’t understand.
I told my pedicurist I wanted just the basic $ 20 pedi. I pointed to it on the price list and handed it to her. She nodded. The man up front continued yelling back to her in another language. She kept looking at the price list, putting it down, and picking it up and studying it again. I got suspicious, so again I said, «I want just the $ 20 pedicure, please». She seemed annoyed and said, «Yes, I know! But the more services you buy, the more the 20% off will be.» I said, «I want just the basic $ 20 pedi, please». (This was now the 4^th time I’d repeated that). She looked back down at the price list for the 3^rd-​4^th time.
The pedicure itself was just okay. They use plastic liners in the foot bath, which is a sanitary practice I like. The massage chairs offered a decent shiatsu. There were no magazines to read. This is the only salon I’ve ever been in that had nothing to read. The leg massage was very brief and the nail polish job itself was not well done. It was a little clumpy in some spots and a bit sparse in others. It wasn’t very professional.
When the pedicure was done, I went up front to pay. The man started to cash me out. I showed him the coupon. He said I didn’t need it. Then he took out a plastic «loyalty card» and told me I’d get my 20% off on that card. He asked me to fill out a paper with my contact info. I said I didn’t want to join a loyalty program and I wasn’t comfortable providing personal info. I said the coupon didn’t say anything about that. He replied that I didn’t have to give my contact info, but he’d give me the loyalty card with the 20% off. He said he’d load the $ 4 (20% of $ 20) on the loyalty card so I could get $ 4 off my NEXT visit there. Again I said, «that’s not what the coupon says». He replied, «Yes. That’s the special. Watch». Then he loaded the loyalty card and gave it to me with a receipt that showed $ 4 loaded onto the card. He repeated that I’d get $ 4 off my NEXT visit. I said that wasn’t the deal I was expecting. He pretended he didn’t understand me, pointed to the sign in the salon that said «20% off for new customers», and mumbled something that was inaudible. Then he said, «That will be $ 20 for today».
So much for my $ 16 pedicure plus $ 3 tip. I didn’t want to keep arguing with him; I wanted to just leave and never go back. I just paid the $ 20 plus $ 3 tip and I left. My «$ 19 pedicure» was $ 23. I know it’s still a good price, but it’s a matter of principle. There’s a clear lack of business ethics in regards to sneaky and/​or false advertising.
During the time I was paying, two customers were up front next to the register and waiting to be seen. They listened to my exchange with the owner about the 20% off. Once they heard the discussion, they immediately got up and walked out the door. The owner saw them exiting and he went after them saying, «Don’t leave! We can see you RIGHT NOW!» I guess he didn’t realize they were leaving because of his loyalty card scam, not because they had been waiting.
I will never step foot in that unscrupulous business again.

They did a nice job and the price is ok. I’ve gone about 5 times and had to wait because they are behind schedule. Just allow yourself some extra time!

I love diva nails they are so friendly and attentive to their costimers are actually care about what your nails look like when they are finished!!! highly highly recommend this place

For anyone who is trying to increase their business, this business sure knows how to rip you off. They make their prices as they see you coming in the door. Then owner starts-​off by trying to entice you with a 20% off for new customers. Their VIP card is just another gimmick to get information from the customer to sell your name.
While getting pedicure… I was overhearing what they were charging other customers as I was tuning in. They add $ 5.00 for everything they use to pedicure your feet.
My service attendant did not have her tools together; she had nothing plugged in when given a place to do my nails. She answered her cell phone while doing my nails. This is absolutely, atrocious customer service!
LOOK! You’re working to provide great service, or you’re handling your social life at work, while you’re paying customer is waiting!!!

And above all, the owner walked away to wax a woman, while leaving a customer for at least 30 minutes, because the business was money hungry and didn’t want to lose the walk-​in customer.
Okay, I’m done ranting about this business. So, be aware always ask for a price list prior to asking for service from these folks who don’t know how to run a business.
It’s my first and last time at this unprofessional nail salon!

So sad — this salon has newer comfortable chairs but due to communication errors I will not return. Got a full set of gel nails and a great pedicure and paid $ 55. Ok. That’s fine. Then went back 2 ½ weeks later and asked for a fill and a polish change on my toes for another $ 43 ?? My frustration with nail salons (and I expressed this at the time) is that you have to go get fills, back fills regularly but each time it’s a different price. Oh well. Just another salon to cross off my list.

Johnny does an awesome job! I’m super picky with my nails and I have NO complaints! I am beyond satisfied and will definitely go back :)

Is my first time doing my nails with Jhonny but he really listen to what I wanted and did my nails really nice… I’m a picky costumer but he nailed it… I will come back for sure

Just found this shop after multiple disasters elsewhere around the west side. All I can say is wow! Johnny did an amazing job of fixing a mess and making my nails look like a rock star. Definitely will not be going anywhere else! ! And the shop is super friendly as well. Good pricing and loyalty rewards.