Big O Tires

I took my car to this location to get an alignment. I was told they could not do it because I needed new shocks, struts and tie rods, a well as a new radiator and some other work. I asked for a quote on the suspension work only and they quoted me $ 1280. I was already suspicious because l had just had work done by my mechanic and he said nothing about any of this. I declined having the work done and tried to take the list of what they said needed to be done. They would not give it to me. I did, however, get the quote because I had that in my hand already.
I then called MY mechanic and told him what they said. He said nothing needed to be done with the other things but that he would do the suspension work for a total of $ 500. I took it to him and after he got under the car, he called me saying that the work didn’t need to be done. There were no leaks, everything was tight, true and looked relatively new. It just needed a alignment.
I am so disgusted that these men thought they could take advantage of me because I’m a woman. I’m so thankful, as is my wallet, that I’m mechanically aware enough to know something didn’t add up. Be aware ladies, these guys are NOT honest and will try to take you on a ride that is completely unnecessary.

I HIGHLY RECOMEND THIS BIG O SHOP FOR ANY AND ALL OF YOUR VEHICLE NEEDS!
It took me 2 years to find a decent, knowledgeable and caring mechanic shop. At Big O I am welcomed and feel at home! Jeremiah and Bill take great care of me and actually listen to me when I speak. I am a woman who knows vehicles and parts and I feel important when we converse. They know me by name, even the owner does!

Never thought I would review a tire place, but these guys have treated me so great on multiple occasions that I thought I owed it to them. They are friendly, honest and helpful. I got my brakes fixed here and while there, my other car’s battery died. They offered a battery and I said I was just going to get one at Walmart, as there’s was about $ 100 cheaper. They actually price matched the battery at Walmart so we wouldn’t have to go through the hassle of leaving to go get a battery. So we got a much higher quality battery for half the price!

Job looks good. Finished when I was told it would be. Price seemed reasonable. For best results ask for Ryan.

I had pop my tire behind this shop, and lucky enough a person walking by told me I was right next to a tire shop. She got someone from this shop to help me out. They helped me right away and help me replace my tire. I was very happy with the service and the pricing.

The worst customer service ever! I’ve always used Big O for all my vehicle needs but today may have changed my direction. I know most of the locations are franchised and I’ve always gotten good service in the past so maybe I will continue to use Big O but definitely NOT this location. Worst management I have come across. Bob Fish is clueless. They are always unorganized and seem confused but I thought I wouldn’t be too hard on them, that is until today. I had a 4 o clock appointment for a basic oil change. I was told I had to make this appointment and it reserves a bay (lies). I dropped my vehicle off at exactly 4 pm and decided to take my son across the way to burger king. I came back at 5 pm and my car hadn’t even moved. I asked Bob Fish about it and he acted like it was no big deal and I had no reason to be upset. He didn’t even offer a discount for the inconvenience. I left with no work being done and definitely never anymore work done in the future.

Took my tire in to get replaced and Ryan was very professional and the tire was replaced quickly and was ready to go sooner than expected. Store personnel were very friendly.

I had a truly great experience in this store! top notch service, and a great team!!!

I called the morning of 12÷22÷14 to make an appointment.
He said let me grab the book, he put me down for Tuesday 12÷23÷14 at 7:00AM.
I walk in tell them I am there for a 7:00AM Appointment, the guy looks in the book and says I only have one person, that person was a female. Then he said, well, I think we can squeeze you in. I was the only one there as they open at 7:00.
I went in with a Coupon for a $ 15.99 Oil Change and ended up getting charged $ 26.00 I asked about it, and he said well, some places charge for the oil filter and everything, however, there was a charge on my bill for the oil filter. I thought that was pretty awesome! ;)
I was then told that I cannot have the kind of radiator cap that I have, even though, it was recommended by a certified machanic, due to my car over heating.
Overall the experience was negative at best. I won’t be using them for their services again. Too bad, that they are so unethical in their advertising.