Atlantic Aviation

Very slow FBO line guys. Friendly staff. Very slow front desk.

Flew in and out of Santa Barbara via Surf Air.
The staff here are friendly. Apparently, they can return the rental cars for you next door.
Plenty of area to sit. Clean restrooms is a plus.

Husband and I used Atlantic Aviation when we flew into Santa Barbara on a Saturday morning for breakfast. As soon as we landed, a staff member helped secured our plane and gave us a ride to the main office. There, we were offered a ride to Beach Side Café. However, when we got to the café, it was closed, so the nice gentleman took us back to the office. They offered us a complimentary vehicle so we could drive to another restaurant. You can use the complimentary vehicle for 90 minutes, which was plenty of time for us, because we only wanted to grab breakfast before heading back home. The bathroom was nice and they had complimentary bagels and drinks if you’re hungry and thirsty. We did have to buy a minimum amount of fuel from them, but we had to refuel our plane anyway. Overall, it was a pleasant experience and we will use Atlantic Aviation again in the future.

I flew in for dinner on a night cross country. Thought I’d see how their operation compared to Signature. The facilities are nice but that’s about it. Weekend break on fuel prices? Nope. They’ll waive the ramp fee if you buy 12 gallons of fuel but not the «security fee». They do have beach cruisers you can check out and ride down to the beachside café, which is fun but not enough of a novelty to use them again.

We took off from Whiteman airport and landed in Santa Barbara. We decided to use Atlantic Aviation and it was great! As soon we landed we got a staff to Marshall us to our parking spot (tie-​down) and offered us a ride to the building (in which was a short distance walked). The great part was that we got a complimentary ride to our destination in which we decided to go to The Beach Side Café. We got a ride from the restaurant back to the FBO and offered us a ride to the our aircraft. I would come back here again for my next flight!

Atlantic Aviation handles some of the private jet service in and out of Santa Barbara. I’d be extremely cautious in using their services as they seem to do a very poor job in managing flights and their clientele.
The concierge completely botched our Net Jets flight, resulting in an hour long delay to our destination. In fact, she had me and the two others with me board a flight that was destined for an entirely different city. We were about to take off when the pilot noticed his flight list had three male passengers on it and sensed that something was wrong.
It turns out that our plane was waiting for us in a different hangar and we were on the wrong flight altogether. I don’t know what the hell the concierge was thinking, but this mishap demonstrated amazing incompetence on her part. Did she not check the flight list? I don’t get it. Plus, in the hour I was at Atlantic Aviation we were the only passengers, so it’s not like this place deals with a particularly high volume of clientele. I don’t know how you can screw up a private flight for three people unless you are a total idiot.
Very frustrating experience. I was not even offered an apology by any of the staff. If you fly Net Jets, use Signature Flight Support down the street. They are a dream.