Panache Nails & Spa

I was really hoping to like this place but it was a big disappointment. I brought in my mother-​in-​law and her mother for a Mother’s Day treat (just got hitched) and it was a total waste of time. Their mani and pedis were ok but what I really had an issue with was with the staff. They were rude, made fun of my grandmother’s in-​law questions about the nail polish and only talked to each other in their language. One nail tech asked me where I was from and when I told him Central America he smirked and said, so you’re Mexican? I asked for white nail polish and ended up with an ugly color so the nail tech tried to cover it up with a pink polish which made it worse. When I went up to pay the receptionist asked me if I was happy or it I wanted it done Over again (seriously the job was that bad!) she was kind enough to pick a darker shade and ask the nail tech to do it over. He actually just put a coat of color over the old color to «fix it». At the point I had had three colors done and I just wanted to leave. When I told the tech that it was fine that I just wanted to go, the lady next to me happened to tell her nail tech that her inail polish was a beautiful color he replied, «when you’re beautiful you don’t need to change color three times, everything looks good on you.» I’m so mad I went to that place and sat there for that long for them to fix the stupid polish. I now have this stupid dead pink color on my hands when I just wanted a white polish. Total waste — overcrowded with rude staff? No thanks
Ps — I give kudos to the front desk person though because she was really nice and tried her best to have the issue fixed.

I visited Panache a few weeks ago for a pedicure and shellac manicure.
If you’re looking for a long relaxing pedicure, this salon wouldn’t be my recommendation. As other reviewers mentioned, my pedicure seemed a bit rushed. They definitely seem concerned with turn around time. This could be a plus for some, not everyone always has time for long leisurely nail days. But if you’re looking to spend a little more time soaking your toes, I’d probably go elsewhere.
That being said, I’ve had pretty awesome results with my shellac manicure. My nail tech did have to talk me into it (I didn’t really want to spend the extra money) but I’m glad I ending up getting it. It has been three weeks to the day since my manicure and my polish is still pretty perfectly intact (although they have clearly grown out a ton). I’m sure the results probably very by nail tech, so I’ll have to see how it holds up the next time I go in.

This was my first visit here and it was recommended by a coworker. The salon is well decorated and smells fantastic. I love the spa smell :) I didn’t need to wait very long to sit in the chair for my pedicure. They have 11 pedicure chairs and at least that many stations for your hands! They offer 5 different levels for pedicures and I chose the green tea pedicure that included a leg massage with hot stones. The tech was friendly but a little rough on my feet. She also seemed to be in a bit of a rush so I never really relaxed during the service. As soon as my toes were painted, she slipped my sandals on my feet and showed me to the front desk. Wham, bam, thank you m’am! Their goal is to get you in and out of there quick. No little extras like bottled water. I will say my toes look great and my feet are in better condition than when I walked in. I’ll probably try somewhere else next time.

Originally posted a bad review on here. I have change my mind since I’ve been back multiple times since. I would hope that someone would not judge me if I had one bad day. This is just a very popular salon because they have good prices and friendly staff. It can be busy, but that just means they are doing something right. Every time I’ve been back since they have been extremely pleasant. I would definitely recommend it over any other nail salon in goldsboro.

Went for a regular manicure and the tech sold me on a shellac since it was guaranteed to last 2 weeks, for more than double price. 8 days in all my nails have giant chips from the top (starting at the cuticle). family members who’ve had shellac assure me that’s normal. Won’t be returning.

I have come to Panache about 10 – 12 times for pedicures and the occasional manicure. I liked this facility because I could normally get pretty consistently quality services here. The chairs massage, the technicians were pleasant and my pedicures were satisfactory. A few small cons — the chairs have no cup holders or trays, the regular polish selection isn’t very diverse (although I believe they offer a lot more variety if you are doing Shellac), and they do not offer any beverages, not even water.
I normally have pretty satisfactory service here, but there have been a few hiccups. Once, during my only Shellac manicure here, the tech had me putting my hands under the UV lamp way more than necessary (6 – 7 times per hand, fingers done separately), and the end result was really messy. She agreed to redo them when I pushed her to, but she ended up being rough on my hands and the end result was really sore fingers and a second bad coating. I never returned for Shellac services.
The second bad experience was when I went in and requested a jelly pedicure. Normally the pumps are going when they put in the jelly mixture. This time the nail tech didn’t have them on and told me to swish my feet around to get the jelly to mix in. I was confused. I’d never had to do that before, and besides, who wants to pump their feet to make something work when they are going in for a relaxing treatment? I tried to ask her why the pumps weren’t on, but due to the language barrier, and her bad attitude, communication was not smooth and after asking twice, she snapped, «Look, what do you want?!» Well after that I certainly didn’t want her doing my pedicure! I said I would just go and come back another time. As I got up she snapped for me to sit back down while she got the manager. Really relaxing. I left, and on my way out the manager asked what had happened. I just told her that the pedicure wasn’t going the way they normally do.
It was so uncomfortable to have an angry nail tech who yelled at me (???), and then having a fumbled non-​fix. I don’t feel comfortable returning. It’s too bad, since I have been going there for a while now.