Mahnke Auto Body Golden

Had my car for 2 full weeks for a minor repair. My insurance had to pay for a rental the entire time. This raises our insurance rates!

I’m about to leave a terrible review for Mahnke Auto in Golden, CO.
First off, Fix Auto Golden and Mahnke Auto Golden are one and the same. This review applies to however you may call it.
So after getting into an accident in Denver, my wife and I were referred here by our dealership as «the place that does all of their body work».
Why? Ok, I’ll tell you…
These guys DON’T communicate! You call asking about your car and the receptionist who obviously hates her life tells you that she’ll have someone call you right back in a very indifferent tone. Not only did no one ever call right back, they never called at all! I would wait hours and then decide to call again. I usually had to complain to actually get transferred to someone that could give me an update.
Secondly, we got our car back just in time to start our thousand mile move. Half-​way there, in the middle of absolutely nowhere, the car dies. Like completely. Everything shut down and the windows wouldn’t even roll up (of course it started pouring rain as soon as the car died…)
We had to have the car towed 20 miles back to the closest town where we were informed they would have to tow the car another 100 miles to the nearest town that could service Toyota (St. George, UT — in the middle of August :)
We dropped the car off at the Toyota dealership in St. George where they started taking a look. After spending the night in a little hotel, they informed us that whoever had worked on the car had forgotten to replace a fluid valve and that’s why the whole car shut down. FORGOT! Apparently it’s a part that never wears out so we were told it would be another day for the ordered part to arrive.
All in all, we spent 3 nights in St. George thanks to Mahnke Auto forgetting to put a damn part back on the car. We were told by a customer service rep while we were stranded that Mahnke would of course take care of all our costs during this little stay. Just hold on to the receipts.
Once we made it to California and got settled in (about a week after the whole incident), I scanned all the receipts and sent them off to Mahnke and was told a check would be cut.
We waited 2 weeks and nothing came.
I called, and of course was told someone would call right back, but never did.
I called again, and was apologized to and told that the receipts had been handed off the day after I sent them and to just hold out another 2 days and if nothing shows up, call back.
Nothing showed up, I called back. I was pretty pissed at this point.
The guy calls back and tells me he just talked to Mahnke himself, and watched the check get written and put in an envelope and it would arrive in a few days.
When the check finally arrives, it’s for HALF the amount of the receipts. There’s a typed letter with it from Mahnke explaining that they’re not going to reimburse the whole amount because our insurance should have covered the towing (AAA only covers 100 miles. The difference in miles cost us another $ 100) and they’re also not paying for our late checkout. As if we asked for a late checkout so we could fry in the 120 weather for a few more hours. We checked out the INSTANT we got the call that our car was done.
Whatever, I didn’t argue. I was actually completely surprised to have gotten any sort of reimbursement at all from these guys. What should have been a 2 days drive turned into 5 days of hell. Mostly thanks to, yep, you guessed it, Mahnke Auto in Golden, CO.
DO NOT TAKE YOUR CAR HERE. In fact, I’m going to avoid all Fix Auto Shops whatever it takes.

I recently did almost $ 2,000 worth of damage to my 2010 prius. I’ve never had body work done and was nervous it would never look the same. I got a few bids and knew after 10 minutes talking to the folks at Mahnke they were the place for me. I later learned they are a preferred vendor of my insurance (state farm) which was a bonus. They are such pros, they knew exactly how I damaged my car and gave a fair estimate within 20 minutes (not the cheapest but fair for great work). It did take 4 full days to do the work but it was worth the wait. All work is guaranteed for as long as I own the car, including paint! And they clean your car inside and out which is a nice touch. My car looks new again and their costumer service was good. But most importantly the car looks great.

We have had 3 repairs on our cars at Mahnke. One Toyota and 2 GMCs the work is professional and done on time. The shop is super busy and does really good work. On our last repair they didn’t clean up the inside well so there was dust inside. However the work turned out beautifully and the estimates are honest.