Department of Motor Vehicles

I had the pleasure of working with Nan to get my new car registration. What a wonderful and friendly lady. I waited about 45 minutes and the process was extremely easy. Always be kind to these people, they are doing a job hardly no-​one ever wants to do.

Don’t even waste your time to drive here. Some of the unfriendly and rudest people you will meet in CO are working in this office. Very very disappointed!!!

I understand DMV employees deal with a lot of angry customers but I’m not an angry person and was treated with a lot of unnecessary attitude. I handed my billing-​proof of residence to her and she snapped at me saying «I’ll tell you when I need something» and shook her head. My proof of residence was a bill from my landlord. My second piece of proof was a certified marriage certificate but since it had my husbands name in it she wouldn’t accept it. Although this is frustrating, it could have been less of an ordeal if I was treated with less attitude. The wait time wasn’t horrendous so that’s the only reason I gave this rating any stars.

Great wait times! The manager seems to be on her game! Wait times are faster than normal. Highly recommended!

This place does what it can, with what it has, the best they can. End of story. And they do better at that than anyone here gives then credit for. In my short time here I saw most of the general populace present that day act like absolute children. The general sense of entitlement in 2015 is sad.
Their end of state gov doesn’t get anywhere near the budget it needs to even self-​sustain (let alone the millions and millions that all these other reviews seem to think is being paid to the employees), not to mention the well publicized cutbacks in employment. DUH. Obviously that leads to a few things if you just put the pieces together.
I get that there is a wait, but I promise you, there are options to alleviate that if you SEEK THEM OUT. It’s the freaking drivers license office, all 5 million people in this state above 16 years old need to visit one at some point or another, of course there is a bit of a wait. How does that not equate to people? Oh you Don’t like it? Move to Alaska! I promise you, you’ll be in and out.
First off, don’t go on a Monday or Friday! Come on people, it’s not rocket science!!! How many people, just like you, said to themselves «I’ll just pop in first thing Monday morning and breeze through» or «I’ll just swing by half-​hour before they close on a Friday (or any day) right after I leave work, surely no one else could possibly have thought of that too.» Wait for a better time, or think ahead and make the appointment. If you didn’t plan ahead, then plan to wait with everyone else who doesn’t think ahead also! How childish is it to complain when people come in to honor their appointment they made weeks prior and you feel the need to stand and ask out loud «why do they get to go ahead of me!» Because they thought ahead, which was too much thinking for everyone else leaving reviews evidently. Does that need drawn out in crayon for most people nowadays?!
I made an appointment (because I’m not an idiot), waited the month until it came (yes it took a little time) but on that day, I was in and out in 15 minutes. I researched the website ahead, as all logic would suggest. Low and behold, ALL THE INFO YOU NEED IS ON
THE SITE! IT’S ALMOST LIKE SOMEONE DID THAT ON PURPOSE! BAM, proof of address required in two forms, right there in plain English. How hard is that? You all have mail, bills, info on your smartphones proving where you live. And if you don’t have one single piece, as about 90% of people I watched in my short time waiting claimed, then you have much bigger issues than getting a license my friend. It really isn’t cause for the violent and childish outbursts I watched 3 different «adults» display over the matter. All of which at one point yelled «how am I suppose to know that!» How does anyone know anything, dummies?! They seek the information beforehand! Since when has throwing a fit like a baby ever alleviated your need to be a responsible adult? Oh yeah, not since you were… a baby!
Alright, the big one. I get that the people there are unfriendly. After watching, I would be too. Anyone with half a brain and ten minutes to simply look (aka, me) could see those people are angry IN DEFENSE. Probably ⁹⁄₁₀ people I watched interact with a clerk there, above mentioned individuals included, had the absolute worst attitude for no reason other than «they didn’t want to be here wasting their precious time» and they want everyone to suffer too. I would be a bitter person too if that’s the majority of people I had to help day in and day out. Kind of makes you lose your faith in humanity if everything is cause for a temper-​tantrum.
Best part about that is, I treated the clerk with standard human decency, and he was quick to show me the same. The Golden Rule, what a freakin concept. He even thanked me at the end for being kind, as I did him. If this place is so hectic it’s abnormal for someone to be kind to them, to a point where it requires mentioning, then people really are doomed.
Moral of the story: use your head, life won’t hurt so much.
This place is what you make it, go in with a crappy attitude, ill-​prepared, and ready to cause a scene, then don’t expect to get exactly what you want. It really isn’t that hard.

It’s the DMV… Pretty much as expected. Clerks are semi rude to everyone. I went early at opening time got my license replaced in 30 minutes. Take 2 forms of proof of residence and bring cash. The credit card machine was down and so was the ATM 2 doors down at the driving school.

The staff is extremely rude, expecially the manager, none of them knew what they were doing. The manager made the girl in front of me cry for no reason because he said she wasn’t talking «calmly» enough, then he told me the same thing and threatened to call the cops on me. I never even raised my voice. I’m guessing he has a power trip and likes to make girls cry.

Heather G nailed this place… pretty typical DMV experience and about an hour if you show up on a non-​peak time. Do bring something other than your DL with your name and address on it (credit card bill, utility bill).
The clerk who check me in said they would be requiring 2 identifying pieces soon. Good thing I’d just picked up my mail before I went there.

Very poor customer service. Very rude and no customer service. Don’t show any sense of urgency or respect for your time. Check online before going here, there’s more services becoming available there.

Pro: Fairly short wait time.
Con: Information Desk woman is rude and doesn’t actually give any information. There are no ATMs so bring cash or risk being at the Info Desk’s mercy. The «Suggestion Card» provides a measly 2in x 2 in space to write complaints and offer suggestions. The rest of the card is filled with big bold font thanking you for your suggestion and Uncle Sam type graphics. A total waste of paper.
Bitch-​fest: I came here with all of my docs to change my name on my DL. I stopped at the info desk to make sure that I had everything. The woman was a bit rude but no problem for me. She said that I had everything required and I sat down and waited. Soon after, it was announced that their debit card machine was broken. I looked around and there were no ATMs in the building. That sure would’ve been a nice, considerate thing for Uncle Sam to do for its citizens. I asked the information desk woman where the nearest ATM was and she said that a school nearby has one but it’s out of cash and that the school told her to stop sending people over there. Then she told me, «But there’s also a bank a few doors down». Ok. Why not just tell people to go there? The bank’s ATM was in a drive thru lane but I got the cash so whatever. While I walked over to the bank, my number was called. I previously had overheard this happen to a few others so I knew to check back with the info desk to get her to put my number back in the queue. Thank goodness for overhearing others or this woman would’ve wasted more of my time. She put my number back in and I sat and waited for a short time. After my number was called the clerk told me that I had to change my name with the social security administration office first. You would think that after all of the interactions that I had with the information desk woman, she could have given me that small, but important, little detail. At this point it was almost 4pm and the nearest Social Security Admin office was closed. What a complete waste of time. I highly recommend just driving to Boulder to get these types of things done. There is less wait time and more informative and helpful staffers in those offices.

I came to this location to replace my driver’s license and it was pretty simple. I believe it took me about an hour. All in all, a typical DMV experience. Just come prepared and you’ll be fine. The clerk that helped me was very kind and efficient.
There were two children, both under the age of 5, who were squeaking and crawling about around their dad’s legs while dad was having a conversation with another adult. Everyone once in a while one of them would let out a shriek or maybe yell, «daddy!» It didn’t seem to be bothering anyone but all of a sudden, a woman behind the counter YELLS at them. «IF YOU AREN’T ABLE TO CONTROL YOUR CHILDREN WE WILL HAVE TO ASK THEM TO WAIT OUTSIDE. THERE ARE CUSTOMERS TESTING.» lulz yeah, okay lady. The dad looked at her politely and nodded, he was obviously very patient and mild mannered. They made a couple other comments out loud and were just being jerks about these poor kids and this poor dad who didn’t have any help. I just don’t get it. If they’re running around unattended and screaming at the top of their lungs, then yes, I understand coming out from behind your shelter of a counter and politely reminding the parent that they might be disturbing customers. But to yell and call out and embarrass someone who obviously doesn’t mean you any harm… what’s your problem? Chill out.
Oh, also, the «manager» who was also behind the counter yelled at a completely different man (whom I guess had a bad experience earlier?) as he was leaving the building. And then ANOTHER employee, a young woman, yells, ‘DON’T COME BACK HERE.” lol WHAT is going on.
Aside from apparently having really unprofessional and annoying management, this location is okay in my book and I’ll come back. Just not with any children, obviously.

Seriously. I’ve never had such a good experience at the DMV. I had an end-​of the day appointment (4:30PM) so it took me 45 minutes total to get a new license (with picture!).
MAKE AN APPOINTMENT. DON’T EVER go to the DMV without making an appointment. It’s really easy online at
Good luck!

What can I say… it’s the DMV. I went in there on a Wednesday to transfer my out of state license. The wait was an hour long and as I come up to the desk I am informed that I don’t have the right documenation. Greaaaaaat. But to my surprise, the lady at the desk said if I come back within an hour I can come right up to her. Ok, easy enough! Needless to say, I got my ID transferred that day. Despite the wait, the staff is nice and helpful but seem to have a lot of computer problems with their systems.

Ridiculously inefficient when we went for a permit. First, the woman giving out tickets apparently gave us the wrong number/​letter combination for our ticket. She gave him a ticket for a different service when he told her he needed a learner’s permit. After waiting two hours, the entire staff except two people went on a lunch break. during the lunch break only one type of service was offered. The woman at the counter was rude and told us that «we wouldn’t have had to wait if we would have taken the wrong ticket. The ticket was provided by their staff member…
The place seems horribly mismanaged. Lunches should be staggered so that people are served during this time. People sitting near us were told that their numbers were called when their numbers were skipped. They were told they would need to come another time of they couldn’t wait with a new number. This was after they waited for two hours.
This is apparently the service our state offers us. It’s unfortunate that we have to settle for such a level of unprofessional management.

Wow. Perhaps this is an amazingly efficient DMV, or perhaps east coast DMVs are a little slice of hell. Either way — I’m impressed.
I checked in quickly at the kiosk, was attended to within 3 minutes of sitting down, and was helped by Steve, who was friendly and straight forward. A few minutes later I was waiting again for my photo, they called me by name, and I was on my way. 20 minutes tops.
Pro Tip — Make an appointment online, they even walk you through which documents you need to bring.

Giving the DMV five stars? Shocking, I know. But when you’re in and out with a new license in 10 – 15 minutes, had quick and easy interactions with a check-​in kiosk (make an appointment) and the staff, anything is possible.
My first positive DMV experience. Not dreading going back in the future!

I came here last month to transfer my out of state license. I walked in, pressed the button for my ticket, and as soon as it printed they called my number. I thought it was a mistake, how could it possibly be my turn 5 seconds after I walked in the door???
I walked hesitantly up to the counter and handed my ticket to the man working. He laughed and made a joke about how confused I looked. He was so friendly and didn’t seem to hate his life, unlike the employees you normally see at the DMV.
Anyways, I paid my fees, got my picture taken and was out the door in 20 minutes!
I don’t know if it’s always like that, but I’m going to this location next time. And, there are some restaurants and I think a Starbucks, or some kind of coffee shop in the same plaza. So if you do have a long wait, that can make it a little bit better

I came here after waiting in line for 2 hours at the Social Security office. I stopped off for a bite to eat first, expecting the time to take forever.
I was pleasantly surprised! I was LITERALLY in and out of the office in 15 minutes! and I was transferring a license from another state!
Very impressed! If I would have known this, I would have switched my license yeas ago — normally on the East Coast — you sit in line for HOURS just to be seen!
Bravo!

Very pleasant experience! I had to do a name change because I got married. I chose the day before thanksgiving as I had a half day. I thought it would be packed, but not so! I was in and out, photo and all, in less than an hour. Record timing! Tyler took care of me and he was extremely friendly and pleasant.
Best. DMV. Experience. Ever.

Sometimes I think if I could just walk around all day in a thong with a crossbow people would care that I was there. They’d see me sitting or standing in my thong with that crossbow and they’d think «hey, she’s serious about being here, let’s offer her some modicum of service.»
Somehow I suspect, however, that even in a thong with a crossbow, that THIS Department of Motor Vehicles would not even notice me. As it was, after waiting more than an hour to be acknowledged as a viable planetary life form with a need, the strange lispy guy behind the counter refused to even make eye contact with me. He rushed through weird questions one by one while looking everywhere in the room but at me — and if I’d had a thong on? And a crossbow bandied about in some kind of obvious fashion? He still would not have looked. He still would not have cared.
I hate all DMVs and this one is no different, no not by a sight. While my picture turned out fabulous despite my pure hate for all in the room, the experience itself warrants just one star in this Unilocal review. And I’m just as shocked as you are.