Glenwood Canyon Resorts

So contacted Adam at the lodging dept, to make reservations for a 4 night stay for 8 people. He told me they have an availability for a 6 person cabin i asked him if it would be fine if we put two boys on the floor on a air mattress. He said this would be fine. I asked him to hold while i got my wife on the phone with credit card. upon returning he stated that this reservation would not work and said that they would have to do two cabins. They wanted to put our 13 year old’s in a cabin by themselves. So my wife hung up. I called them back to speak with now a raging angry Adam to see what had gone wrong. Mr monster was so upset while explaining that he could not accommodate us that he could barley speak. I asked to speak with his supervisor.
Mr supervisor got on the line (which was never put on hold) refused to give me his name and was just as disgruntled as Mr happy pants Adam. Said he listened to the whole conversation. basically refused to help in any way.
We have stayed here at their cabin resort 5 years ago three times i guess different owners, because the help we got from this resort was horrible.
I know i just one little person but i really hope that by getting this out to the world on how organizations such as this one need to monitor there staff or shut their doors. I have to say if any one of my 52 employees had customer service skill as they do id bee out of buisness.