Goodwill Donation Center

I had 2 bad experiences with this place. The location is great but a couple people working there don’t care much and are really rude. First bad experience was last year, the person working there just stood there and watched me start pulling out a lot of stuff from my car. I went in and asked for one of the bins, he didn’t say a single word, just nodded. I wheeled the bin back to my car and filled the bin and rolled it back into the store. He chose to just sit there be completely silent and just pretty much threw the receipt at me. Again, no hello, or sure, you can use the bin, no can I help you, no help with the door, no thank you, no goodbye, not a single word.
The second experience was today. I walked in, no one was there so I grabbed a bin and put the stuff from my car. When I went back in, a lady was there. I said hello and got NO response. She just looked at the stuff I had in disgust. I kept looking at her because it’s really rare that you encounter people that do not say hello back to you. First words out of her mouth were, I don’t have any more room. I said I had 2 other things in my car and she just said, I don’t have room. I have to do this and have to put that one in the cage and blah blah and won’t have room until the truck gets here.
Today was like pulling teeth — ok, so when will you have more space for donations, when will the truck be here, can I come back this afternoon? How about tomorrow? She just said, take your stuff to Northbrook. Didn’t offer an address. Basically, this woman was just annoyed at people dropping off big donation items. What she should have done was said, Hi! Thanks for your donation! I’m so sorry that we are out of space for larger items but we are expecting our truck to come by this afternoon so you could either come back later this afternoon or go to our Northbrook location located at blah blah blah. Thanks again and sorry for the inconvenience.
Why would that be so hard? Goodwill — you have to train your people better. At least hire nicer people that say hello and at least act like they like their jobs. If you hate people, that’s fine, just don’t be in a customer-​facing role.
I’ve been to this location before and the young kid working there is great. He always comes out to help, and is friendly. He even thanked me for my donations.

How did I not find this place sooner?
On the last day of each year my favorite thing to do is clean and declutter my house. Wash all the sheets, get rid of anything unnecessary (though it will probably take me all of 2014 to really clean up) and start fresh!
Today I really went for it and spent a good three hours diving in. I packed up a bunch of clothes and toys and headed out, feeling so good about myself. Shaun S is right about this place being ideally located! I can’t believe I didn’t know about it before, because it so much closer to where I live. This means they are going to end up with a lot more goodies and my house is going to stay a lot less cluttered throughout the year.
The best part? I drove up and walked in. A kid came out to my car with a cart for my stuff and gave me a receipt. That was it! Only a drop off center here. It took all of five (5) minutes to unload several bags. Whoohoo!!! A good as it gets!

A very convenient location near the Trader Joe’s and Walgreens. Great to have a convenient location for drop-​offs for the Goodwill in our neck of the woods!
I barely had my left foot out of the door of our truck before an employee was out to help with grabbing the results of a deep closet cleaning by my wife. Not only did he also have the paperwork necessary to claim a deduction on next years taxes, but he also gave us coupons for 25% off several department stores. My wife quickly pointed out that the items that are usually omitted from such offers were included in the promotion.