True Skin

This is an update since my last review. Since then the salon gave me a few extra treatments of laser because I didn’t have great results. I have had 12 or 13 treatments now. Its been a few months now since my last treatment. I am unhappy to report that not only if my hair not gone but it looks the same as it did after my initial 6 treatments. I will say it thinner but I still have a lot to the point where I have to shave several times a week to be hair free. It’s very discouraging because it cost so much money.
The salon itself is very clean and the staff is very professional. It’s easy to make appointments and they are flexible. However if each treatment is supposed to kill 10% of active hair as claimed then my hair should be gone.

This is a really lovely laser spa and I couldn’t be happier with my results! The staff are funny and sweet and there is a general good vibe about the place. My main esthetician was Zoe and she did an immaculate job with my sessions. Their owner Lisa personally helps with scheduling and they have convenient after work and weekend hours. I have been a client here for about 2 years and went with the Soprano XL laser treatments– one package and a second for touchups. Remember if your hormones are fluctuating (pregnancy/​weight loss/​gain), follicles can regrow. I see this as a permanent service for reduction but with occasional maintenance still recommended for perfection. Regardless, it beats the heck out of waxing and shaving. The areas are soft and smooth, the skin texture changes to that of your inner wrist. If you tan, I’m not sure I’d recommend treatment for those areas that see sun. Results are most drastic on paler skin with coarser hair, though the laser is adjustable.
Please research the location that you choose as well as the procedures and ask questions. I believe in being a well-​educated consumer and there are more risks inherent in certain cosmetic improvements.
Ps Also, love the décor! It’s like a little tucked-​away beauty haven. Park on the side road and walk up, they only have two spots outside the door.

I first started coming here with a Groupon and decided to buy several laser hair removal packages as the prices were good. Sadly, after many trips here and, as mentioned in another review, many different techs (some great and thorough, some not), I still have a lot of hair growth. One tech gave me the excuse, «Well, it depends on the individual, we can’t guarantee results…» Well, I’ve had laser hair removal done on other areas at another place with great results so it’s not me that’s the issue. It’s a cute place but sadly, it was a waste of time and money for me.

I began my hairless journey by buying a Groupon for True Skin. They have some of the best prices around and are always running some type of special. I got 12 treatments each (which is recommended) for underarms, Brazilian and upper lip. I thought after 12 treatments and all of the money and time I spent on each area after the initial Groupon that I would be hair free but not so. I am a perfect candidate for the treatments as I’m fair skinned with dark, course hair. The upper lip is extremely stubborn and I know a few folks have trouble with it but I should still be in a better spot than I am today. I don’t just have a few hairs in all areas that I can count too. I think the problem lies in the staff and the different way I was treated every time. I don’t believe I got my money’s worth. Now I know that the technician can’t always be the same but I saw sooo many different girls treat me and it was different every time. Seems like a revolving door there and I had one technician tell me at one point that «we just had a lot of turnover and got rid of some girls that needed to go.» They obviously had girls treating patients the wrong way and at my expense. I got different opinions each time I went and sometimes the laser was way too hot or didn’t seem like they were treating me at all. I even had less of an area treated at times. I even had one technician ask me why they had treated me on a low setting the last time I was there. How am I to know, I’m paying for the expertise. At one appt, I had a technician sell me an upgrade and the next time I came in, they wouldn’t honor it and said she gave me the wrong price and I owed more money. There are a number of weeks between appointments and not once did anyone call me in between to discuss. The only time I was contacted was to move appointments around constantly. I referred a friend here as well and they were treating her dark skin at the wrong level. I really wanted to have faith that it would all work out so kept going to use up my packages. I am now done and still shaving. I am moving so have to find a better place that will finish up the job completely. Really sad that it didn’t work out and upset I spent over a thousand dollars to not be hair free. Locatio and staff are nice and I wish I didn’t have to be negative but the treatments need consistency.

This place is amazing. The service is exceptional. I was terrified to have laser hair removal done and Zoe was and has been wonderful throughout the past almost 2 years that I have been coming here. They also offer some pretty incredible treatments (cavi lipo, IPL, and I think they are going to start doing facials again). They are extremely knowledgeable, friendly, accommodating and I recommend coming here to all of my friends.

I can honestly say that I would recommend True Skin to all of my friends and family. I actually bought a package after my sister started going and had a great experience. I am getting hair removal for my lower legs and underarm and though I have only had a few treatments I definitely already see a difference. Every time I’m there the staff is always very friendly and I have never had to wait past my appointment time. They always ask how I am doing, how my results are going, and make sure I am completely comfortable. I’m excited to see how my results will continue to improve as I have more appointment.

I purchased a Groupon for underarm hair removal for a VERY good deal. I had been getting my underarms waxed for the past few years, but I figured I could get a set of 6 laser treatments for the price of a year’s worth of waxing service. Seemed like a good call.
Well, I had my 5^th treatment today, and my hair is practically all gone. I’m talking, shave once every few weeks, and only for the few sparse hairs that you can barely see, gone (and that was after only 4 treatments!). Before this, I absolutely HATED shaving — I’m talking HATE — due to how sensitive my underarms are, which is why I was doing waxing. And, even when I shaved (which could NOT be even close to every day), my underarms were never totally smooth and white (and I envied others’ smooth pits). Well, guess what, I have those luxurious underarms now! It is amazing.
Now I will tell you that the technician did say that I am basically a primo candidate since my hair is rather dark and my skin rather light. But, I could not have asked for a better result after less than 6 treatments. In fact, I“m probably going to get my bikini done next.
The only (nitpicky) negative about this place is that it is kind of hard to find the first time, and parking is pretty tough. But, really, its totally worth that minor issue.
Oh, and they have a really great email appointment reminder system, which I found to be very helpful. And I had to reschedule an appointment due to a car issue and the owner was really helpful and had no problem with it.
Highly recommend.

Was a great place in the beginning, but grew too quickly for their capabilities via using Groupon to promote their business. What was once a nice neighborhood spa has lost its smaller feel hospitality. Rescheduling is impossible because of new clients through Groupon. Totally understand wanting to grow a business but what’s the old song… make new friends but keep the old, one is silver and the others gold. Remember the clients who knew the business before it became what it is now.

Have been a laser client for a year now… have seen the place grow from tiny bare bones operation to still small, but super comfortable, spa like setting with very knowledgeable and customer service focused staff. Alaina always does an excellent job, as do the other technicians. Very professional and clean environment. They’ve gone out of their way to make a small space feel super lush, comfortable and relaxing. Even though they’ve gotten exponentially busier with groupon (and even added a second laser machine) I still receive the same level of service and quality every time.

So far I bought 4 packages at True Skin. I am on my 2^nd package for underarms. Though I have just fine, stray hairs, the treatment doesn’t seem to be effective because there is no hair reduction from one treatment to the next. I don’t understand, during my first package of 6, I was seeing measurable results every time.
Also, I am on my 2^nd Brazilian, and again, I am not seeing any visible improvements at all. Again, I have very little hair left to treat, but there is no decline in hair growth. I am noticing that in this area, the technicians are not thorough at all– possibly because of the embarrassing location. At other salons, the technicians were very thorough and covered a wider area, here they just focus on the area that are easier to reach.
I initially gave this place 5 stars, due to their professionalism and convenience, but have reduced to 2, because the owners no longer perform treatments and the new technicians are not as thorough.

I found True Skin because of the Laser Hair Removal special that was offered on LivingSocial and I am so very happy! I will bring my daughter there and I have told all of my friends. The technichians are WONDERFUL! It is such a comfortable place to go to and I highly recommend them!

Very professional and a nice spa! However the skin tightening does not work. I took before and after pictures and it actually looked additionally flabby! I would not recommend the skin tightening. My daughter is getting the six laser hair treatments and that is working out well for her.

I’ve been once so far of my 6 treatments. First, it is clean and lovely. Everyone that works there has been professional, courteous and calming. I am super happy with the results so far and could not be happier with the customer service. Please don’t change!

I bought the groupon for laser hair removal at True Skin. They are very professional, courteous, and helpful. You can set your appointments up online, which is great! They explained the whole process of laser hair removal, what to expect, and how to follow up. The girl who performed the service was extremely friendly, helpful, and calmed my nerves. I would definitely recommend this place to anyone (and already have to several friends and my sister).

I love True Skin! Thank you for a great experience. The ambiance is very ethnic/​asian/​calming/​high-​end spa. They are so friendly and nice. I bought a groupon for 6 laser hair removal treatments and used it on my armpits. It was not painful, mostly because of the machine’s cooling tip which cools the area as it removes the hair. If I needed a break, I just told her and she stopped to let me take a deep breath (but this was very rare). She was very friendly and we talked during the process which took my mind off of the treatment and it was over before I knew it.
Now I shave about once every 7 – 10 days and even then the hair has only grown a tiny bit, which I consider to be a huge success. I don’t even take a razor on vacation! I had a very bad experience at another place in Philly and was hesitant to buy more treatments, but the owner assured me that I would have a good experience there, and I did!
Thank you so much for being such a professional, caring, and calming establishment! Make sure that you arrive on time/​early because it is a small business and they are busy and keep to their schedule. I never had to wait.
Don’t hesitate to buy one of the groupon deals, it is an excellent deal for a top-​notch place.

The space is great. Very relaxing and just beautifully decorated. The two owners are wonderful and only too happy to answer questions. I was considering a Groupon for laser hair removal and because of the expense, I visited the spa beforehand to discuss the procedure with them. I could not have been more pleased with the attention they gave every one of my questions and concerns. Both seemed extremely knowledgeable about the process and any potential reactions.
I bought the Groupon and have gone to one laser removal session. I can not wait to go back for my second one.
It was quick and painless and I am already impressed with the fantastic results after only one treatment (I bought a pkg of 6).
Definitely recommend True Skin to anyone looking for a spa experience that isn’t intimidating or formal.

I’ve been for skin/​facial work 3 times. It’s a great little spot. Comfy and intimate, and personal. It doesn’t feel sterile and formal like some other salons. Everyone is pleasant, welcoming & down to earth. So, the atmosphere is great.
I’ve had two facials and one micro-​derm. Facials were with the owner, Jacquee and she was great — well informed about the products and helpful about them but didn’t push products. Micro-​derm was with Geri. I didn’t love my skin’s response to the micro-​derm, but I think that was about my skin and not the quality of the service at all. Each time I went for facial work, the mini-​massages I got as part of the facials were incredible. I’ll be going back to Jacquee for facials, and will be booking Geri for massages, just based on the mini massage during the facial.
I’m also looking forward to booking other services, based on the confidence the previous services/​quality I’ve gotten. Best way to sum the experience up is comfortable, high quality services at great prices.

I used a groupon to get a facial at True Skin — I love that they have an online scheduling system.
The facility itself is small, but it’s really well designed. The owner is really nice, and she did my facial. She was very gentle and took her time and always made sure I was okay.
The only reason why i’m not giving all 5 stars is because I love when I get a shoulder neck massage while a mask dries like with all my other facials. Instead I got a hand and foot massage which was okay.
But it was a great facial. I’m currently on a medication that makes me breakout and my face looked 100 times better when I left, and never had any redness, dryness, and a few days later, my skin still looks great!

So beautiful inside, and amazing customer service. Everything is very personalized, and I have always had a very relaxing experience here. I’ve gotten an airbrush tan before every vacation, wedding, etc from Dawn, and she always does a perfect job. You MUST check out True Skin!

This is the coolest spa. I have been getting so many compliments on my tan! and I’m telling everyone about it. I got an instant tan and I am darker and more fully tan than I have ever been in a tanning booth and I always worried about getting cancer in a booth. I received an instant tan in about 10 or 15 minutes — it was really affordable and it was Fun! If you haven’t tried this I would highly recommend it — the staff here is really nice and when you go inside it’s beautiful — very ‘high end’ but it was very, very affordable.