Ziba Beauty

Would give it 5 stars, but I feel like the ladies in the front always seem to have some attitude. Maybe they should try putting a smile on their face! I don’t feel very welcome at times. ANYWAYS, the ladies usually always do a very good job. Idk what this girls name was but she did an AMAZING job. I told her exactly how I wanted my eyebrows and knew exactly what she was doing. She made my brows looks so natural and didn’t make them thin or anything. She absolutely knew what she was doing, ugh I wish I got her name. Been coming here for years and every time I try out someone new they never fail at doing their job. (Except for Red, not sure if she still works there!)

This store is so inconvenient for me to get to. So I made an appointment the day before my friend and I could come in. So we get to the store (which took us 30 minutes to get there) only for the woman to tell us «ohh you’re that appointment, sorry we meant to call you but we ran out of henna cones. We can transfer you to our next closest location in SANTA ANITA (which was 45 minutes away) or you can come in on WEDNESDAY. Mind you, we couldn’t drive and we went out of our way just to get to that ziba location. And at the end they never even sent us any coupons or deals for the trouble!

Nobody else does my eyebrows the way Sadia does them! She is absolutely amazing, she’s quick and knows how to make one’s eyebrows on fleek! Not only that, she’s a major sweetheart, i highly recommend Sadia if you want perfect eyebrows than she’s the lady for you!

I’ve been coming here for my eyebrows for a few years now and the eyebrow artists never disappoint. However the front desk is very disorganized and it’s as if they don’t know what they’re doing. They are not very good at handling customers when it becomes busy. They call people up and realize that they were mistaken and tell them it’s not their turn even if they’ve sat down in the chair already. Only reason I come back here is for my eyebrow lady.

I have to come here to get my eyebrows done, because can’t find anything else in my area. The ladies doing the eyebrows here are kind– but I think the rules that the money hungry management put on are ridiculous for the customers.
You have to pay a fee now for booking an appointment in advance (a fee that is charged on top of the services you are getting done, and then you have to give a tip– get out of here!!!) so if you are getting your eyebrows done, that’s $ 12 and if you book an appointment that’s $ 15 and then tip (another $ 1 – 2) so that’s $ 17 for just getting your eyebrows done! Bad marketing for busy people!
If anything– Management should take a fee that goes towards your services cost! And if you don’t show up then keep the $ 3.

Been going to ziba for my eyebrows for a while now and my brows look great everytime. Prices are okay but if you reserve a seat for happy hour then it’s worth it! The wait is kind of a drag but if you make an appointment you’ll be fine. Customer service has kind of improved over the months from the receptionists. The workers are all so kind and respectful. As for recommendations, I would say Edith but she doesn’t work there anymore so my next favorite is Priti!

5 stars for Priti! She never fails to get my brows looking bomb! She always knows what to do as far as shaping and not taking too much off. She’s super nice as well!

Customer service is TERRIBLE! RED completely messed up my eyebrows after I told her I just wanted a clean up! She made them so thin and she cut me 4 times. When I told her she looked at me and walked away. And I never told her in a rude way. Ive worked customer service and because of that I’m more sympathetic towards workers because I know that dealing with different personalities is hard, but what she did was just plain rude. I’ve been coming here for 4 years and unfortunately my eyebrow lady (Emma) isn’t here any longer which is why I took a chance with Red. I guess you’ve got to catch her on a good day although it shouldn’t be like that. As I was leaving the girl at the desk asked me if everything had been okay, and I said no, I told her about my experience, showed her my cuts and my eyebrows and all she said was «ooh, have a good day» are you f*#@ serious?! No apology for my bad experience?! In reality I shouldn’t have paid for my terrible eyebrow job, I expected a professional to do my eyebrows, is I would’ve thought that she would mess up this bad I would’ve just done them on my own. But as a paying. Customer I expect to get a good job done. In reality I should’ve asked to speak to a manager But at that point I was just frustrated and wanted to get out of there. I don’t think these people realize that they are supposed to be there for the customer. Management, this is unacceptable, the standards for customer service need to be emphasized to certain employees! NEVER COMING HERE AGAIN!

They do threading here instead of waxing your eyebrows. They even color in your brows for you if you like.
Call first because sometimes you have a wait. There is a reward system here so be sure to get a card.
There’s one person who knows how to do henna. Cost depends on the size of the tattoo. Lasts about a week. You can add glitter also.

This 5 star review is for Saudia she is the best. She is the only esthetician that doesn’t leave my eyebrows flowing for 3 days post-​threading. I do think they need a better waiting system. There have been times where I know I’m next and someone else goes to sit in the chair and then it just gets awkward for everyone. Maybe announce names or give out numbered tickets or something.

Tip: If you can get there right at ten, then you’re set!
I got here at ten today and I was in and out in about 15 minutes! I can’t remember who did my eyebrows and I wish I caught her name because she was really nice and she did a fantastic job. I would go back again 10 000% but I did read the reviews on here and I was super lucky that I didn’t get any gap in my brows but, since I found someone who did them perfectly I’d set up an appointment with them next time :)

So I discovered this place out of desperation for my engagement photo shoot, and boy I’m glad I did. I have been coming here for a year now and I don’t let anyone else touch them. I only go to ailin she is amazing. My eyebrows always look amazing and she is friendly. I highly recommend this place for eyebrows!

I’ve been going to Ziba for a couple years now and this is the first time this has ever happened to me. I came in today for happy hour and scheduled an appointment for 2:30 and arrived 30 minutes early but they were able to seat me right away. Honestly, I wish I came at my scheduled time because maybe this disaster wouldn’t have happened. My left eyebrow has a gap in the middle!!! I did not complain after I looked into the mirror I was given by the lady who did my eyebrows (I don’t remember her name but I think she was Armenian) because I didn’t notice until I got home. I never want to come back here. I am so sad that this had to happen to me. I’ve always been so positive about Ziba and now I’m scared to go back.

Quick and easy. My girlfriend and mom decided to drag me here for them to get their eyebrows done. I expected to be here for at least 30 mins to an hour since we didn’t have an opt and it being a weekday but we were in and out in less than 20 mins.
Both of these ladies are happy with their eyebrows and extremely even. A lot of people
Had negative reviews and I was hesitant to take them here but it all worked out. Little dippy but still good
Definitely recommend this place.

You know that expression, «fool me once shame on you, fool me twice shame on me»? Well that’s what I get for coming back here. The first time a Ziba employee messed up my eyebrows, one was so thin and didn’t match the other at all. She covered it up with pencil. I was at Macy’s afterwards when I noticed how bad it was. I went back and Tara fixed it but she had to go really thin to make them even. That other woman should’ve been fired. I don’t think Tara works there anymore though… Last week I went and I wish I had gotten the rude Armenian woman’s name who did my brows. They were messy and uneven but of course I didn’t notice til I closely examined them at home. But the worst part was she had no customer service skills whatsoever. She HANDED me the cotton ball and didn’t tell me what to do with it. I said, what is this for? She answered «eyebrow and lip». I’m no diva but I expect my eyebrow artist to take care of me while I’m in the chair. If I wanted to do my own brows, I’d save my money and time and do them at home. Also I wasn’t even at the counter and she was already sitting in the chair on her cellphone! So she can text before I walk away but can’t wipe my brows down with a cotton ball? And speaking of saving money, $ 18 for lips and brows is outrageous if this is how you treat your customers. So management of Ziba, is this how you train your employees? Are they supposed to treat the customers like that? Don’t you have a standard for hiring and training? For $ 18, I expect –at the very least– a basic job that doesn’t include me fixing my own brows at the end. Never ever again. Ziba, I am disgusted and disappointed. Ladies beware.
Update: I’ve changed my review to two stars because management quickly reached out to me, gave me my money back, apologized and handled it all with professionalism. Thank you, Ziba management.

This place has horrible customer service. The girls that check in customers are very unfriendly and impolite. I signed up to get my eyebrows done by Priti (who is the only polite person here) and I asked if there was a long wait for her. There was 1 person ahead of me but she stepped out so the girl said if I sat down and waited for about 10 – 15 minutes they would call my name. After about 20 minutes, I saw Priti packing up and leaving. I approached the girl and she said that Priti was done for the day. I told her that I’ve been sitting and waiting for her. She said I didn’t ask for a preference on who I want. I reminded her of our conversation and she denied ever saying those things. I decided to walk away instead of arguing with her. Do yourself a favor and stay away from this place. Too bad, I used to like this place.

So I left a review about how my eyebrows got messed up and Ziba reached out to me and apologized. They also sent me a free brow card.
This was the only time my brows were really messed up and on such an important day that I got really upset. But thanks to Ziba and the free brow card, I can go back and go to the ladies I trust.
Everyone has had a bad threading session where their eyebrows came out really uneven or too thin. The reason why we get so upset is cuhs they take forever to grow back, right ladies? Anyways, just an update on what had happen after I had left a review about my bad experience on my birthday. Took a couple of weeks for me to get the brow card only because my notifications weren’t on but thanks to Aaron Quah for being patient with me, understanding, and kind!

So I’ve been going here since 2009 and have been very pleased. I use to go to Brenda who is no longer with the company.
Today I went in and scheduled an appointment with Red because everyone says she’s amazing. When I sat down I told her I just wanted my eyebrows cleaned up and I still want them THICK. By the end of my appointment my eyebrows were thin. I’m very disappointed and unhappy with the service and thinking about going else where for my services now.
I guess you really have to get the artist on their good days and this obviously wasn’t a good day for Red…

I’ve been coming here on and off for several years. I’ve had a few less than perfect visits over the years (hence the «off»), but I have had consistently positive experiences with Edith, Red, and Kathy. Sometimes Ziba is understaffed during the week, so if you go in with the expectation of waiting, you’ll be pleasantly surprised when the waiting period is shorter than expected.
The $ 3 appointment surcharge makes sense from an economics perspective, but I wouldn’t pay extra unless I visited Ziba on a super busy Saturday or Sunday, which is ill advised anyway.

When you select an Eyebrow Artist to arch or reshape your brows the only hope is that she has a good eye to select a brow angle that suits your face. Ailin has the eye and patience to reshape eye brows with masterful skill. I have had four women work on my brows at Ziba, but I always go back to Ailin’s chair to reshape my brows. There is a girl name Red who is talented at cleaning up the brows to avoid messing with the shape you had upon arrival.
Ailin works on Tuesday, which is great because there is Happy Hour from 2 – 5 for $ 9. Tip her well my fellow Unilocalers.
Lastly, I want to shout out Alana, Front Desk Rep, who greets upon entry, offers to help sign you up or make an appointment for later. She has a very warm personable personality, which is another reason why I continue to go to Ziba at Glendale Galleria. She is courteous to boot. I highly recommend this location.