Benefit Brow Bar at Macy’s

I got my makeup done here for an event and I wasn’t happy with my experience. For the first 30 min of my appt the person doing my makeup was the only employee there so she kept saying «wait while I just ring up this person.» This happened over and over again. My session was supposed to take max 1 hr, but it took almost 1.5 hours because she spent half the time putting eyeliner on me. I won’t be returning…

Ani is amazing!!! I’ve been so scared to get my brows done ever since I’ve moved and I took a chance after seeing reviews on Unilocal and I think this is the best my brows have ever looked!!! So happy I will be coming to her from now on and recommending her to everyone!

I’ve been going to this location for about 2 years now and have used Adrine almost every time. It’s easy to schedule an appointment and sometimes you can just drop in and they get to you quick. They’re all great!

Saidy is by far the best person here. Not only is she killer at creating perfect brows, but she’s also a total sweetheart and true professional.
I always ask for her specifically, and it’s worth the wait! She’s very knowledgable and handles everyone with care. Getting your brows done by her is such a pleasant experience and I’ll always recommend her.

This review is based on my return interaction which was done at the counter at the Brow Bar. I could not find a separate Unilocal for the Benefit counter at this location. It’s fine because they really are the same thing.
I had gotten my brows done at the Benefit in Pasadena a few days before my wedding. While there, one of the artists applied a brow gel, pencil and powder to areas that weren’t as full as I wanted. During our conversation she attempted to sell me plenty of things, mostly for my wedding. I purchased 4 items, one of which I didn’t open or use (a body shimmer cream). She also put 5 samples into my bag, these were items that she had spoken to me about or had attempted to sell me. She encouraged me to return after my wedding and purchase full sizes if I liked the products.
Okay. So when I try to return the body shimmer stuff to the Macy’s near my home the cashier, Diana, gave me attitude and mentioned over and over again that I received «gifts». She was making no moves toward returning the product, instead she was pointing at my receipt. I acknowledged the «samples» and she said «they are full sized gifts, we call them gifts». She was saying it in an accusatory manner or like I should be bringing them back or something. I don’t really know what she was getting at. It was weird and inappropriate. I don’t want to haggle over a return based on some stupid samples that were shoved in my bag.
I didn’t even use the samples. I wasn’t going to take chances on my wedding day with products that I haven’t used before.
It’s unfortunate that this location is within walking distance to me because I’ll most likely return to the Pasadena location for better service.

I came here twice this week for some help finding the right foundation color for me. Unfortunately, the counter is so poorly lit that I came away unsuccessful. The foundation color that was recommended to me was too dark, so I went back to have my makeup done by someone else, Diana. I told her about my previous experience, that the foundation was too dark, and she just insisted that it was the right color and refused to try any other color on me. She also told me not to look in the mirror while she was doing my makeup, so I had no clue how terrible it looked until afterwards. I asked for light daytime makeup, and I instead got a thick layer of pancake makeup with not one but TWO primers. Again, due to the poor lighting it looked okay at the counter, so I paid for my items and left. After I left the store and caught a glimpse of my face in daylight, I was shocked and horrified. The makeup looked so terrible. And as expected, the foundation was too dark. I don’t blame Diana, it’s not her fault that she’s forced to work in inadequate conditions. Adequate lighting is a MUST for any make-​up counter. I will never be back to this counter, until they install some lighting.

Ani makes my eyebrows look amazing. Highly recommend you make an appt.

Adrine did my makeup today and I absolutely loved it! I will definitely come back to her! There was a $ 75 minimum purchase which wasn’t hard to meet at all since I love their products :)
The only reason it gets 4 instead of 5 is that I had scheduled my appointment weeks in advance, called twice to confirm, and even dropped by to confirm in person. However, the lady who confirmed my appointment did it for Saturday instead of Sunday so there was a bit of a mixup. Luckily, Audrine was still available!

I want to preface my post by saying that Ani is the best esthetician I’ve ever been to for my brows, so this review does not apply to her (she’s awesome and I would recommend her to anyone). However…
I’m so disappointed in my most recent visit. I mistakenly did a walk-​in on one of Ani’s days off because this was the only time I could get my brows done before an upcoming trip. I ended up being waxed by a new girl (I don’t know her name, but she is caucasian with very dark dyed black hair & a lip piercing). I asked her to clean my brows up & let her know that I had been growing them out for several months. At the end, she filled in my brows with brow powder & concealed my red spots. They looked fine when I left. Later, when I got home & washed my make up off, I noticed how incredibly uneven & shapeless my brows were! My boyfriend even noticed and he never notices this kind of thing. WTF. I don’t even know if I have the time to go back & get them «fixed» before my trip and I am so, so annoyed.
Lesson learned. I’m never trusting anyone but Ani here.

Ani does the best brows. My eye brows are thick and youthful. I took off one stars for the price and the tip card. I felt pressure to tip.

I have no more eye brows… I now have no eyes brows, after letting my eye brows grow and grow, a recent experience was awesome… Not this time !!! I was told to sit down and not even a hi or hello was offered. Not a what are we doing today… As she was about to wax me I said «I’m sorry» just you just clean me up bc I have been letting them grow … nothing !!! As she kept tweeting saying aw sorry all these small hairs. In my head I’m thinking yes. Everything that’s growing … She then says I’m sorry I’m just trying to make them even. Eye brows are «sisters» not twins … I now have no brows that I have been working on forever… I cannot explain how disappointed I am and how I will never ever be there again. Horrible service …
Ps the only way I knew her name was when she handed me an envelope with her name on it so I would tip her… Usually tip 15 on a 20 dollar service … Sorry zora or zera. Not sure your name but I can’t explain how disappointed I was. All you do is tweeze … Here’s a picture of my missing eye brow

No. No. No.
So disappointed w/​this location. My go to person, Thalia (at Pasadena’s Brow Bar), was off the days I needed services before my vacation so I opted for Glendale. Worst decision EVER.
I was going to get the individual lashes as I do bi-​weekly. Turns out they were going to charge me $ 45 for a full set and $ 35 for half the set. It’s $ 30 for full set at other locations (not to mention their price range online is $ 5 to $ 35 ON THEIR WEBSITE) THEY’RE OVER CHARGING. Declined services after how it absurd it was.
Had eyebrow waxing done though and tinting. Their customer service is great, don’t get me wrong, but the waxing itself was awful. They left a bunch of little hairs. Natash did them and left them uneven as well. It was really noticeable and embarrassing.
My day was saved the next day w/​Thalia at Pasadena’s Benefit brow bars. She touched up my brows and gave me amazing looking lashes. Though did have to go out of my way to squeeze it into my schedule and before my flight!
Worst decision ever.

Reading all the reviews I can’t say the same !!! I’ve been letting my eye brows grow for 2 months ! Yes I was walking around looking crazy! I Unilocaled and the benefit from macys pop-​up ! I said to myself ohk good reviews why not go there! But I was highly mistaken! I told the associate please please don’t make my eyebrows thin. Just wax what needs to be clean is ok if you still leave some eyebrow hair !! But she waxed my eyebrows so thin at the end that it looks like I have no eyebrows! I also have patches where she over pluck my eyebrows (Thank god I know how to fill in my eyebrows) I didn’t want to be rude and tell her off !! You could see in my face I was highly upset!!! To makes things worse when another associate rang me up at the register the first thing she asked me was and your tip for her! One thing people should learn is you never ask someone for tip !!! I suggest the girl needs to go learn how to eyebrows! I could have done my brows myself and not paid a dime

Christen is AMAZING!!! No one has ever given me consistently great eyebrows like she does! My eyebrows are always perfectly arched, shaped and cleaned and she does them exactly how I love them! I definitely recommend her if you get your brows done here. She’s also really talkative and funny which I love! Always in a bubbly mood. Only set back is that Brow Bar does not provide threading, (which I prefer), but I’m so happy with Christen’s work that I don’t really care about the fact that it’s wax-​only.

Ani does the best brows in L.A. I’ve been everywhere.
I’ve had them waxed, tweezed, threaded and even went to a lady who took my eyebrows measurements!
Ani is quick, painless and precise!
I won’t go to anybody else. Unless I’m out of town…
20 bucks for brows… They’ll probably do your makeup while you wait if you don’t have an appointment.
Cons – They hand you a tip envelope you have to be vocal (ugh) about it.
Yes, she does a great job…20 dollars is a lot for me so I’m not sure I can squeeze out a tip that isn’t insulting.
What does one tip their eyebrow person?

Came here for the first time and Ani did a really nice job. She’s professional and even does thing like «map your brows» to make sure you get the perfect shape. Really happy with the final result. Only reason I gave it a 4 is because its a tad on the pricey side at 20 bucks for an eyebrow wax.

No way I would go back!

I have been coming here since November 2012 and have been a satisfied customer ever since. Nicole used to do my brows and she was wonderful but she has since transferred to the Manhattan Beach branch. Now, I go to Christen and she is just as fabulous. I do not go anywhere else for my brow shaping. These girls really know how to do it.

This is the place to go if you want amazing eyebrows! NICOLE is the go to person. She’s been waxing my eyebrows for about a year now. Since the beginning she’s been great, not pushy or trying to sell me things, she’s very professional and still friendly. I drive from the valley to get my brows done. My mom is one who won’t let anyone do her brows, yet she’s been coming to Nicole because she does a great job :)
Jessica is the go to girl if you’re looking for makeup, she knows what she’s doing.
I love benefit! And I love the benefit brow bar.

Professional for the person on phone booking my appt to receiving me and taking me on time and giving me all the timer I needed!!! No push to but anything and PRECESSION work at a fair price. I read they Unilocal called many salons and glad I choose here. SEE NICOLE… Nicole (short dark hair, glasses and the most beautiful porcelain skin) gave me GREAT service I will return in a few Weeks…
I could tell anyone there would do you Great!