Village Sereno

When choosing a place to call home for my family I was very picky as to where and what we’d be living in. Initally I came accross Village Sereno online, and boy were they were amazing looking; the only thing that was stopping us from renting here was the distance from our everyday lives. Our childs daycare was more in the east valley as was our work places. After touring the complex we were wowed. The townhomes themselves were LOVELY! We decided to take back our holding fee from another place we were VERY interested in as well (which was way closer to work/​daycare) and take a chance here.
Shortly after moving in the nightmare began.
The noise from the neighborhood was insanely loud. My child refused to sleep in her room during the week because of the noise, and on the weekends it was even worse. A few of the neighbors would gather at the house down from us and party in the garage. Theyd get crazy drunk; between the music and loud talking it made it at all impossible to enjoy our peace. There would be drunk couples fighting outside throwing glass bottles at eachother, to them being all in love practically having sex ontop of the cars in the parking lot. It became so often we would avoid being home unless we absolutley had to. It got to the point we called non emergency a few times to come and quiet them down.
After this occuring repedetly we went to the office and voiced our complaint and was told by the manager she’d get in contact with the residents and make sure this was taken care of. Sad to say it was never resolved, and continued our entire 12 month period of being here.
After a certain point we were afraid of our safety and well being. The thought of us getting robbed was always in my mind being that our neighbors were young punks who obviously didnt care for us.
Some times I would take my child out for a walk to the mailboxes or to play in the drive way and after witnessing what goes on in the complex I stopped. Between seeing residents smoking weed in huddles, cars flying through the complex, and unfriendly people we resorted staying inside.
This place is definately not some where to call home.
The manager is not helpful at all and completely unprofessional. She accomplished nothing with resolving any of our issues and as a fellow resident I would have assumed she would have been more concerned as to what was going on in a place were her kids slept at night.
The office was NEVER available. When we first moved in the office was open normal business hours MON-​FRI and open for a while on SAT, which was nice since my work schedule conflicted with the weekday hours. If I ever had a package left in the office I would have to go on the weekends to pick it up, which was no big deal until the office conviently closed its doors on weekends without notice. I began taking hours off of work to make sure to get my package from the office during its NEW unannouced business hours but to my surprise the office was always closed for what ever reason without notice. I called a few times to see if the maintenance guy could leave the package in my house for me and the manager said «Sure itll be there for you» I get home and what do you know… my package isnt there. I call the office in panic leaving voicemail after voicemail hoping someone would get back with me and it wasnt until i left a very rude voicemail the package ends up on my door step!
The gated community should not be advertised as such since the gate doesnt even close! Anyone can come and go as they please.
Two houses down from me there was a raid, down the street from us in another complex was a murder and there are constant shootings.
I could write on for days about how awful this place is to live. And I DONT think its the homes themself because like I said to begin with the homes are BEAUTIFUL. Theyre spacious, open kitchens, renivated, and for the most part clean. Its the area, the residents of Village Sereno and the Manager/​crew that would steer me clear of this place.
I think they definately need some HELP or assistance in getting this place on track but all in all Im grateful my lease is up and my family and I are FAR FAR away from this place.

When choosing an apartment in Glendale, we unfortunately had to exclusively use online sources, as we moved from out of state. This was a horrible mistake. Village Sereno Apartments look amazing online. They show many pictures of the inside and poolside areas, which are very nice. However, they neglect to mention safety, poor customer service, poor outdoor lighting, and their fitness center that is only open during business hours.
Before signing the lease the staff insisted that the community was crime-​free and that the gate was closed during the day. This however was far from the truth. The front gate is open all day, allowing random people to walk or drive through. Within a few months of moving in, our ipad and gps system was stolen from the car while we were unloading groceries! We had left the car unattended for literally less than a minute. I should also mention that this has happened to several of our neighbors, making theft a frequent event a Village Sereno. The community is extremely poorly lit at night and the side pedestrian gate is left unlocked at all hours. Many communities provide keys.
There are also more serious crimes at Village Sereno. We have heard gunshots 3 or 4 times since we moved in, one of those being in the field below our balcony. Speaking of community crime, we came home one evening to find a drug-​bust happening in our neighbor’s driveway… these events do not make Village Sereno a place I want to call home.
Noise has also been an issue at Village Sereno. At odd hours of the night it is not uncommon to hear neighbors coming home with their bass up so loud it wakes you up. The neighbor we share a wall with also has this same love for loud music… the mirrors and pictures on my walls shake!
The fitness center is also of concern. When we moved in, the staff mentioned that they were re-​modeling the fitness center and it was going to have several great machines. Five months later and they still only have a treadmill. But this surprisingly is not even the worst of it. They only allow residents to be in the fitness center if a staff member is present, as it is connected to the main office. If they have to show a unit you have to get out.
My experience with the management has been awful. When we moved in, there were several huge black stains on the stairs. It looked as if someone had changed their car oil on the carpet. We asked for another unit, but they didn’t have one available so they promised to get it fixed the next day. Well of course this never happened. After asking several times and having no luck, I talked to the manager. She assured me it would be done within the week. Two weeks later, no word from the front office. I called and she forgot all about our conversation. She again assured me that it would be done within a week. I called back and she had forgot again… after talking to the incompetent manager several more times she finally sent a carpet cleaning service out. This was great, but the stains didn’t come out. A couple months later after hearing no word from her we finally went to the office and spoke with her yet again… two weeks later now and we still haven’t heard from her. This is just one incident. We have made several other complaints and she has not been able to come up with a single resolution.
Do not make the mistake of living at Village Sereno. The online pictures may seem great and the staff may seem on top of everything while you are a «future resident,» but I am certain your views will change after you move-​in. We sincerely regret our decision to move into Village Sereno and are counting the days until we can move-​out.