Ulta Cosmetics

I don’t say anything if it’s not nice but Ulta broke that for me. This location SUCKS!
I walked up to pay and the lady goes «Do you have a Ulta card» that’s it!
I’m in the customer service business too and even on my worst sick dying days I still say hello!
At least a hello like come on. If you hate your job that much leave. I much rather prefer Sephora but it’s inside the mall and this Ulta is super close to my house so I stopped in quickly for 3 things. I couldn’t find anything. I went up to ask for help and the other hair lady just looked at me like I was stupid or speaking another language. GET YOUR SHIT TOGETHER ULTA. This is the last time I’m shopping here. My hard earn money does not need to go to you guys.

Horrible costumer service. I came here just to get a deep conditioning treatment which only takes about 30min. There where 4 hairstylist available none of them wanted to assist me they had me wait more than one hour ON MY BIRTHDAY. I left so disappointed cancelled my order. Never coming here again and on top of that they over charge for a deep conditioning! I much rather recommend my close ulta beauty salon which is located in Goodyear, Az hairstylist there are more professional & their prices don’t change.

Dislike this store and salon. Customer service is mediocre. They never have stock of makeup or products that are popular. If you tell employee to check they look irritated when its there job to help the customers. In the salon it feels like they are rushed. My mom has gray hairs and we went on to get her hair dyed and when they finished it looked ok, we weren’t that happy with the color. Although, the next day we noticed not all her gray hair were covered and we paid a lot of money for the service. Overall, not good service. Don’t recommend this store.

Lizzy cut my hair. She’s did an amazing job and gave me a lot of great tips. Because I was a first time client there, she also gave me a discount of 25%. I will definitely come back. Thank you Lizzy!!!

This place can be expensive if you don’t use the coupons or sales. I like the reward system and inventory though. I did not like my hair done there. She ruined my hair and I paid a lot for the hi-​lights.

Just went to the Ulta at this location. NOT impressed at all! One of the clerks was extremely rude. I didn’t get her name but she has blue highlights in the bottom section of her hair. (Just so you know to avoid her) We got in line to make our purchase and the blue haired gal said, «are you in line? Because the line starts over here.» She had Everyone in one line for multiple registers and the line went around a pole and was blocking the fire extinguisher. The same gal was very rude to another customer who was trying to return a purchase. She overall had a piss poor attitude and acted like her shit doesn’t stink. She was the cashier for us as well and wasn’t welcoming or polite at all. I will NEVER go again!

I had a 7:30pm appointment tonight to get a basic hair cut at the location in Glendale AZ on Northern at the Peoria Crossing center. As I am a male its not very difficult and usually pretty fast. I arrived at 7:20pm and was welcomed in the salon area by a very nice blond gal. I don’t know her name but she let me know who was going to be cutting my hair and invited me to have a seat in the waiting area. I sat down and in a little bit the gal who was suppose to cut my hair approached me. She told me that the lady in her chair now was going to take about 45 min. to an hour to do because she was about ½ hour late for her appointment, and then asked me if I wanted to wait. I asked if anyone else might be available to get me in sooner, she replied no she was the only one who could cut guys hair. I then asked well my hair only takes about 15 min. can I just get mine done first then the lady who was a half hour late can go? She said no, she’s already in her chair. I said well, okay I guess I ‘ll wait because I have some things going on tomorrow that I would like to have my hair cut for. She replied oh, okay. Now it’s not that I was bothered by waiting I really have no plans tonight I was willing to wait. The issue was with how she said everything and what happened next. How she was saying this to me was as if she didn’t want to cut my hair and was trying to talk me out of the appointment. This was very evident with what happened next.
After I had told her no problem I’ll just wait, I’m sitting in the chair and I see another gal lean across the wall look at me and lean back and talk to the first gal who told me about the wait. This gal I can only assume was the leader on the floor then approaches me and proceeds to tell me the exact same thing except this time the wait time was now an hour and ½ to have my haircut. Knowing you close at 9, that puts you at closing. As I let the second gal know that yes I know the other lady already talked to me and let me know it would be about 45 min wait. The second gal said yea, its going to be more like an hour and ½. Again as if its not frustrating enough to make an appointment, have it confirmed, drive down to that location, and then have to sit there and wait, its the way these two girls are telling me this. The way even after I said no problem I’ll wait, that they continue to try to talk me out of my appointment, with are you sure? and you know it’ll be like an hour and ½ and other comments. Finally after hearing this for so long it was evident that they didn’t want me to keep my appointment, nor was I going to trust them to cut my hair now. So I said fine, this is ridiculous and I left.
Now it’s obvious I’m sure, that I won’t be returning to this location or any others for that matter. But now my wife and daughters will also not be returning. As you know there are many options on not only where to get your hair done, but also where to buy all the skin care and makeup that my wife and girls go through. Thank you for making that choice a little easier on us now.
As you can guess I’m over 40 years old. I’m not an emotional or erratic person. But after experiencing this I don’t understand first off why that location was okay with loosing out on the money I would have given you. Which was more than for a simple haircut. What these girls didn’t realize was my wife and girls were just a couple of stores down and when they finished were going to meet me at your store to get some things they wanted. Usually it ends up being a ton of MAC make up, hair stuff, and skin stuff. Which added up month or yearly even is a pretty big number. But after hearing this they also decided to wait and we will be going elsewhere from here on out.
I’ll also be leaving this review on google and Unilocal because it is so frustrating when people are treated in this way.

I have came to Ulta for many years and enjoy the employees whenever I need help there is always someone available and store is never to crowded I can come in grab what I need and I’m out the door quickly ;)

I enjoy coming to this Ulta my haircuts are consistent and I never have to wait they always find a spot for me

This review is for the salon. The store itself, I’ve never had any problems with them. Yes, some items have been sold out but hey, when it’s popular you have to be quick or um. I don’t know order online where it’s guaranteed? Anyway. I called to make a same day appointment and I was told I was going to have an appointment at 4pm with Maria. When I got there at 3:47pm, no one acknowledged me or anything until 3:58pm. Considering I’ve worked retail before, it’s crappy customer service to not even acknowledge someone. Even if that’s not your job. I saw four stylists, I know two saw me and not one said anything. Then I get acknowledged and told I could sit in one of the chairs and I wait another five to eight minutes.
Maria comes and she tells me that she wasn’t even told about me. She had no idea I was even coming. That ticked me off because I should have known better to ask who I was talking to because I would have told her off. Maria tells me she’s with another client and needs another hour. I’m exhausted from a long day and I contemplate if I should stay or go somewhere else. Somewhere between thinking about it, I dozed off. When I woke up, I figured I might as well stay. It was about 5:20pm when I was finally getting my hair started.
I’m pretty satisfied with the hair color I got from Maria. She was very friendly, honest and talkative but not the kind where you’d wish they’d shut up. Also, she spoke very clearly. I have the worst luck with hair stylists and nail techs, they always mumble or speak quieter then a mouse. Not Maria, thank god. Maria’s service is five stars for me. The reason why it’s not five stars above because whoever answered the phone made me wait over an hour and half because they failed to communicate with Maria. And the fact that I was not greeted or anything while I stood there when I first arrived (Maria was in the back, so she wasn’t even out in front when I first came, she doesn’t count). And finally, Ulta’s price. Good god. I’ve never spent that much on my hair before. I know I’m a cheapo but geez. It sucks too because I do want to go back and get more purple in, in 4 – 6 weeks but $ 141.00? Not too sure.
When I went in, I was expecting at the most, $ 85-​$ 100.00 dollars. Yes, I did ask Maria how much at first and she said about $ 111.00 but not including some of the stuff it’d take for my hair to get to purple burgandy. But still, that’s insanely pricey in my eyes. I mean, it’s not Beverly Hills on Rodeo Drive. For reference, I do have long hair and I had various shades of red and brown before I went in.
My only tiny complaint about Maria was that she didn’t do my bangs right when I’ve gone to get my hair trimmed at Fantastic Sam’s for $ 18 and they do my bangs better. But I’m not really holding it against her. Other then that, she was great. I just hope I can save enough money and maybe not have to pay that same amount or maybe much much less.

I Love ULTA! Love it so much I am practically there every weekend. I am reviewing this particular location not for its products but for its staff. I have been at this location multiple times and Chelsea (assistant manager) has assisted me every time at the register an every time she has showed her distaste to my using the discount. Today in particular she went a little too far. She acted as if she has never seen me in her life and went as far as to provide incorrect information when it comes to using the employee discount. Chelsea you are in need of customer service skills. Ladies, shop at Arrowhead ULTA where they know the true meaning of customer service.

I would give it less than one star if there was an option!
I had an appointment with Dolores and she totally ruined my hair! I had a Kera-​Straight put in my hair and she did highlights as well two days later & she left chemicals in too long resulting in burnt off my hair one inch from my scalp & had massive breakage on right side of my head & along the frame of my face. and I’ve got pictures to prove it also after color she did not clean off the color that was left around my ears. She did very messy job and I have pictures of that too. My appointment was early in the afternoon didn’t leave till two hours after closing and when we did she literally ran to her car so I couldn’t ask her what was going on and had the nerve ask me to come back the next day so she can finish up the job!!! My hair was just below my shoulder and now I have chin length hair she does not know what she’s doing ! Be warned do not go to Dolores… I will never go again she does not know what she’s doing and come to find out they get paid on commission for the services that they do so the more services the more she will get paid that’s why she keeps adding on more!

I’ve been to a lot of different Ulta’s and this one NEVER has anything in stock. NOTHING. And whatever they do have in stock it’s either messy or opened, or the least popular shade/​formula. It’s annoying. Even if I wanted to test things out to maybe buy online or have them hold it when it does come in, I can’t because all their samples are disgusting as if little kids went in and messed with every single one of them. The lipsticks are never in the right place and almost melted or broken. Eye shadows are smeared everywhere and mixed together. Foundations are all dried out and gross. Not a good shopping experience. Ever.

This ULTA had the longest holiday shopper line & it went fast believe it or not. This staff is sweet & helpful. Love this Ulta location for shopping. I haven’t tried the salon yet so stay tuned for that.

I love Ulta but this location is a let-​down pretty much every time I go in. They never have anything in stock which maybe once or twice isn’t a big deal but after five times in a row, it’s annoying. The only good thing about this location is the associates. They’ve always tried their best to help me and never BS-​ed me. But unfortunately, items need to be in stock for it to be worth shopping at.

The customer service here is amazing! They aren’t pushy and they always offer to do my make up and try new things. They are very knowledgeable and professional. It’s a very friendly environment. It’s smaller than the other locations and the selection is that awesome sometimes but I can go in, get what I need and get out. I go out of my way to come here even though I love by the Arrowhead location

I have been here many, many, many times and they seriously never have ANYTHING in stock! It’s getting annoying and old! This one and the one on Camelback are always sold out of their popular products (Anastasia Beverly Hills, Too Faced, etc). HOW ANNOYING!!! Get your ish together Ulta!!! It’s a waste of my drive and time to come to your store! UGH!

I’ve been to the Arrowhead location a few times, I decided to try this one because of a less than stellar experience I had with the staff at the other location. I will now be going to this one, the store is either larger than the Arrowhead location or just set up better but it’s brighter and more organized, and it’s way easier to find stuff.

Super helpful staff and it was not super crowded on a Saturday morning!

I’ve loved Ulta for years. The Ulta brand is great for the money. I have nail polish, eye shadow, gel eye liner, blush, and tinted lip balm from them and I love it all.
They’re good for guys too. My boyfriend has purchased cologne and hair products before.
For beauty needs they’ll usually have you covered. I say usually because sometimes they can be low in stock.
Sign up for the rewards program. It’s worth it!