Swarovski Crystal

This experience really bothered me. With a quality brand, you expect the quality service. I couldn’t be more wrong. The salespeople on the showroom floor seemed more interested in their conversation than any of the customers in the store. I wasn’t greeted. I wasn’t asked for assistance in finding something (which was a gift for my mother). When I left, I wasn’t wished a «Have a Good Day» or even a «Go to Hell» (which would have been better than being ignored). We ended up having a better experience at Macy’s AND bought Swarovski Earrings for my mother. Wow, what a letdown! Zero stars if possible. Don’t even bother!

If only I could give this place a zero!!! Came here with my husband to pick up something for his grandmother. We noticed 3 employees standing around by the center case gossiping away. At no time were we greeted nor where we asked if we needed any assistance. We circled the store and still NOTHING! Then when I tried taking a look at one of the items in the center display from the glass they turned their backs and continued their conversation. It’s a good thing I didn’t ask to see anything out of the case… I would have hated to be an inconvenience and interrupt their conversation. USELESS employees! We rec’d better assistance at the Macy’s counter where they sold these same items and were able to find AND PURCHASE the perfect earrings. Thanks for nothing… I know never to waste my time stopping here again.

What do you get the lady that has everything? A crystal flower! Somewhat pricy but I know she will love it. The Waterlily, Rosaline is a stunning piece. The staff is great and they offer gift wrapping. The pens are on sale 3 for $ 100 and worth it. (Just don’t let anyone borrow your pen :)

My experience was bad. But it clearly comes from corporate and management. Never ever do they have gift wrapping paper, gift bags or anything to make your gift look presentable. On more than a couple of occasions. Ridiculous. Either the manager of that particular store does not know how to stock up and order appropriately. Or this comes from cheap corporate, who keeps them on a tight leash. Just odd…

Awful customer service, worst of all corporate offices do not care and do not respond to complaints nor stand by their merchandise. Avoid buying Swarovski products because they do not honor their return policies. This company uses various forms of distributors and they will find any excuse not to stand behind their products. I received a gift I had no use for and when I brought it back to the Glendale store, they only offered me a store credit instead of a refund even though I had a gift receipt and therefore evidence that it had been paid for. The sales girls were rude and unhelpful. They even gave me a phone number for their corporate office that was disconnected. When I did speak to customer service, they said that only online purchase could be refunded. They are dishonest and it clearly comes from the top corporate offices down to the stores. Beware of this company which does not think much of their customers satisfaction once they have made a sale. F.M.

After the biggest headache of my life in my attempts at exchanging a ring, Allie at the Glendale location was extremely sympathetic, apologetic, and even embarrassed by my entire ordeal with the Swarovski experience. (Please refer to my Swarovski Redondo Beach review). My experience with Allie made my day! She couldn’t believe all that I had to go through for an exchange and offered every possible solution and accommodation! That’s what I’m talking about! A+ for customer service! I recommend Swarovski Glendale over any other location and believe me I’ve visited almost every store in Los Angeles County over the last month. Allie restored my faith in customer satisfaction-​thank you!

I’ll make this short and sweet.
1. Unfriendly employees who are more focused on socializing rather than helping out customers.
2. Dumb girl at the register who wrapped the gift I bought forgot to take the price tag off. Who wraps a gift and fails to mention I have to check and take the price tag off?
Bottom line: Don’t expect to be wow-​ed by the customer service here.

This store really is the worst for customer service and the worst part is it’s the store manager with the worst skills!!! I have never been treated with such arrogance! We had jewelry repaired and delivered to the store she told me it wasn’t there it most certainly is there and we have a delivery conf#!
My husband and I bought from a airport kiosk and then we were told they by the store manager she couldn’t return it because it is a kiosk! Then she changes her mind and says she can give me a store credit! I buy a 475 dollar bracelet which is way more than the 130 credit and she tells an associate to tell me that I will not be able to return that!!! That is not the policy and if I want to return it I will!!!
I notice the store manager is not nasty to every one because I witnessed her hugging and kissing another customer after a huge sale!!! I must say when she is not in the store its a better atmosphere! I feel so sorry for the employees there because they look as if they know she is horrible!!! I will start driving to the Santa Monica Store!
Education is power hopefully corporate will sen her to training!!! The store Manger is horrible I was there this week for an event and she was the only nasty one!!!

There were 3 employees who focused on chatting rather than helping customers. My boyfriend and I knew exactly what we were picking up and it was a chore for them just to get the charm and ring us up. Even looking up my info to register the charm was a point (this wasn’t in the system even though we’ve made a purchase in another Swarovski location).
What shocked me the most was there were more employees than customers but the customer service was still lousy. I don’t consider the Glendale Galleria to be upscale and to have exceptional service, but trying to be friendly and approachable would be nice.
Unilocal 100 Challenge 2013 — 19 of 100

I know this place gets a bad rep for the customer service but I have to say it must’ve really improved because the primary sales lady was very nice and attentive to me and my husband. Maybe I caught her on a good day or they’ve changed for the better. In any case, I do recommend.

ugh ALL of the sales associates here are ALL SO RUDE except one. She is very sweet, but after one of the sales associates said something rude about the Swarovski store I usually go to, I didn’t ever want to step foot into that store again. Update: sometime last year I bought a Harley earrings that came with two pairs. I wasn’t given the top for the box because I was told they didn’t have the top for the box. That is such BS. They have extra boxes and the sales representative that helped me was just too lazy to go grab it. Also, the one sales representative that I was able to cope with doesn’t work there anymore, I’m sticking with my usual store!

Expensive crystal… Hot and bitchy Armenian girls always working…

My problem is the same as other reviewers, the customer service here is awful. They ignored me when I came in to the store, not a «hello», smile or even an acknowledgment that they knew I was there. They even continued their personal conversation at a loud volume, which contained TMI! Won’t go back if I can help it.

Someone pull me back!
I absolutely LOVE LOVE LOVE this store. The rings are absolutely MAGNIFICENT!
I currently have one on my pending to buy list at this time! They have jewelry, crystal figurines, key chains and much much more! I just love they way the quality of these crystals
!
This store is definitely one of my weakness!

I have to say that ALL the employees that work at this particular Swarovski store are mean and rude. I used to love Swarovski pieces and purchased many of their earrings and rings. But after the experience I had at this particular store, I will NEVER buy any thing from this brand again.

I am a Physician and purchased my wife a $ 200. earings at this store to wear. The clerk at the store said I could return the item anytime if the crystals were to fall off– approximately 30days latter they started falling off so I returned to the store and was told to call the corp number. I called the corp. number and was told I would need to send them back in. Terrible Customer Service… even target or WAlmart would give you money back or an exchange within 30 days!..
Stay away from these guys, UNENTHICAL!!!

I have been an SCS (Swarovski Crystal Society) member since 1991… yes, in order to buy their special pieces you have to pay a membership.
So, even the sales person was a complete moron and a bitch, I still ordered the entire 3 piece annual SCS set and I ordered the smaller pieces and the title name plaques to go with them. They were out of stock of the last name plaque when I ordered it so I was given a copy of my order form and told I would receive a call when they got it.
I should have just turn around and walked away when the sales associate had such an attitude in the first place… anyways. I go into the store a month later and she rudely tells me that it hasn’t come and she doesn’t know anything about when it will come.
So a few months after that I call the customer service number and they said that they are still producing it and if I ordered it then I will get it… welll
3 years later and I called them again and they said… oh well too bad we don’t make it anymore… go to the store and talk to them…
I go to the store… and the bitch ass manager says… oh well I wasn’t here then… there’s nothing I can do… and i said… well even though you ruined my whole display can I at least get a refund for the piece I paid for and NEVER got? and she SAYS… «No… I dont’ know… It was so long ago and we have no records that say whether you got it or not so call my regional manager…»
Well F that… I don’t give a shit anymore… I’m done talking to all of you…
A company that does not have good customer is not worth anything to me…
I will not be renewing my membership when it expires.
*BUT… if you absolutely MUST go get something from them, the people at Century City are lovely…