Sprint Store

I am SO HAPPY I found this Sprint store, and even HAPPIER to have had the pleasure of working with the rep Michael Muñoz.
I used to always dread having to go to Sprint because it always takes so long, service plans are confusing, expensive, etc. I’ve held on to my galaxy s3 for too long since my experiences have never been great. Today Michael changed my opinions about Sprint completely. He was so helpful with answering all my questions, got me the best deal I qualified for, and was super fast with replacing my non-​working, ancient phone with a brand new s7! Best service EVER! and that’s NEVER happened before! Thank you so much Michael!

Kenny took care of us. He was professional and friendly. We weren’t just store customers but became his customers. Recommend this store because other associates are also real helpfull.

I bring in my non working phone and the technician there said that it was IMPOSSIBLE to fix. He said because I had my screen replaced days earlier the warranty was void and my phone was dead because of water damage, so I either had to buy a new phone or pay a 200 $ detectable for an insurance claim. So I paid it and took my broken phone back to the place that replaced screen which promptly fixed my phone by simply replacing the screen and the guy didn’t see any water damage at all, only 100 $. I went back to get my refund from sprint and asked how the reputable company sprint, who I obtained the phone from, couldn’t fix the phone but a mom and pop shop fixed in ten minutes… no response. They reluctantly gave me my refund telling me they don’t normally refund insurance claims but they’ll do it this one time.
I simply don’t understand how a company like this would either hire someone so incompetent they can’t tell the difference between a broken screen and a water damaged phone or someone who would lie to me to get me to spend 200 $ which wouldn’t even go to him cause it’s insurance.
I WILL NEVER GO BACK TO THAT STORE. Selene, the sales woman that helped me was great but the technician was a liar or an idiot that almost cost me 200 $. So screw you sprint.

I came into this Sprint Store a little worried because I knew I wanted a new phone line but wasn’t exactly sure what I wanted, which can be a sales-shark’s dream. That stress was quickly relieved by Michael Munos, who is the man. He began touring the phones with me, but I expressed that the phones he was showing were a little pricey and definitely more than what I needed. He listened to what I said and directed us towards a few phones that better fit my needs until we ultimately found the right one. He gave me a great deal on a plan and highly recommend him as a salesperson!

Thank you Michael Munoz for such great customer service and all your help! I give you and this store 5 stars!

Oscar, Randy, Selene, and Denise are amazing! I came in late in the day on a Sunday because I was having major issues with my iphone. They went above and beyond to figure out the best solution and I’m very pleased with the service I received. Friendly and Professional.

Trust. That’s what we essentially want when we are dealing with cellphone providers. Trust that we are getting a good price. Trust that the sales rep isn’t ripping us off. Trust that our service will be consistent and not spotty. Trust that they don’t nickel and dime us.
I can’t speak for Sprint’s phone customer service because my experience has been hit and miss. But there is one person that I can fully trust from this store– his name is Juan Fuentes. My husband and I literally followed Juan when he moved from the Beverly Center Sprint Store to the Glendale Store. My service with Sprint’s billing hasn’t been perfect by any means. But ANY way, I mean ANY way Juan can make the problem resolved he will do it. I kid you not I feel as if I have a personal customer rep at Sprint. I text him to his work phone whenever I have an issue and within an hour he tells me he will work on it. WHO DOES THAT?!? All of my family’s lines are with Sprint and if Juan gets moved to another store, you’d better believe that we will follow him.

Never have i had such a great experience at any s
SPRINT STORE like this. Mainly have to thank Juan Funes for the great customer service on changing my phone number along with a new phone offer and a gentleman named Bernardo for taking care of my dirty Sim card which was causing my internet not to work Thank You both so much

I am a long time Sprint customer – and had just had an incredibly bad experience with Sprint’s phone based customer service regarding purchasing a new phone for my son. In a huff, I went to the Glendale store and Michael M. saved the day with his patience, calm demeanor, sense of humor and fabulous customer service. He was able to get me the exact phone my son needed in a very timely manner. Thank you!

Buying a new phone can be stressful! But, Janet was very helpful and professional. Everyone at the sprint store were very nice. Thank you Janet, Juan and Kenny for your help and knowledge! Happy doing business with the «Sprint Team»!
Another satisfied customer,
Lorelei

Where do I start the worst cellphone plan ever. Alfredo and seline were the sales rep who helped when we decided to switch from AT&T to sprint. The day of the switch we were promised a promotion deal that was going on, but it’s completely a lie. They just try to promise you and act very helpful but all they want to do is just sell… Every month I have been getting billed no less than $ 400 which is ridiculous my phone bill was $ 200 with AT&T and might I add the best service no company can compare with AT&T the best deals the best reps and the best customer service… With sprint your calls drop you can’t text or surf the web while your on the phone where with AT&T you can do all 3 at the same time… I hope this store closes soon cause they they have nothing to offer but just act nice… Might I add even their customer service *611 can’t help you…

This review is more for Alex than for Sprint, more about that in a minute. I recently found myself on crutches, in pain and without a charged phone, having spent the last several hours using it while I waited at the hospital a few doors down from the Sprint store in Glendale.
Alex plugged my phone into a charger, I called a cab and was told 20 minutes. In the time I waited Alex told me in a very low-​pressure way all Sprint had to offer. He gave me material to take home and made sure I was comfortable sitting down with a casted leg. He was an absolute gentleman and an excellent salesman. I’ve been in sales much of my life so I know that of which I speak.
Now the bad news. I promised Alex I would look at and consider switching from TMobile to Sprint if I became convinced after further vetting. After due diligence I’ve come to a shattering absolutely not! The reviews for Sprint are an abysmal 1.6÷5, epic in a bad way. I’m disappointed I can’t do business with Sprint and would urge this excellent salesman to seek another sales opportunity, anyone would be happy to have him.

I got my iPhone 6 wet on a Saturday night and tossed it in a bag of rice overnight and came to this Sprint store the next day. Alex was great and asked the technician to open up the phone. Then Alex examined my phone and said «no damage» — no evidence of any problem.
The phone worked perfectly again and has continued to work absolutely perfectly. (This was 2 weeks ago.)
I always have a good experience when I come to this store and I’ve wondered why people are so crabby & negative about them. I think they’re great!

Worse cell phone company they are bunch of liers and bullsh! t service we never get 4G any where in california and they said we have 4G/​3G plan and we are only getting 3G they offer us a upgrade for 2 years agreement plan for only 186 a month for a year but sprint keeps changing our plan bill going up to 200 they gave us free tablet for a year no cost but they still charging us that stupid tablet even the customer service is bullsh! t liers they are like metropcs company but metro pcs is better than this piece of crap i went there 5 times already just to fix my bill and they keep saying the one who made our bill was not here i hate these company and i wanna sue them

I am officially giving up royalty to sprint after 6 years … don’t trust these guys on service you wanne get, over priced and bad reception. They sold me wrong plan and now they are going to make me pay that huge amount of money. The guy inrolled me in a new plan telling me the plans price i agreed oh i wanted to give them another chance… but boyyy the customer service told me even this plan is wrong so guess what i would seat at home one day and receive another over price bill. Common guys cover your own mistakes … at least don’t lie every one knows sprint got so shitty … now am hoping i can get that bill reduced … but am canselling my lines for sure …

If i could i would give them 10 stars just because how much they helped me. I came in very upset due to the fact my phone was not charging and alex and alfredo were nothing but welcoming and answered all my questions and fixed my phone. They r what u call the best customer service. They were very understanding and actually made me feel 100 times better. Im really grateful they helped me, those men deserve metals!
Thank you once again alex and alfredo thank you !!

I am still in shock after I have had a terrible customer experience at this Sprint Store.
I was looking for a replacement SIM card and had given them a call to enquire whether they had any and was told over the phone that yes, they had one. 15 minutes later I am told in the store that no, they don’t have any and I am being sent to the Apple Store (to get a Sprint SIM card, the irony). After wasting more than an hour trying to figure out by myself, I go back in and ask (a different person) again with more insistence. Guess what? All of a sudden, they «had just received» a SIM card.
I had just been blatantly lied to, I am guessing because they wanted to keep the SIM card for a paid phone, rather than help an already-​acquired customer. This is such a bad practice.

*PLEASE READ*
My experience with sprint stores and sprint customer service is overall ok…
ProTip: don’t go into a sprint store if you want to get anything handled. They’re worthless.
Here is the deal:
IF.
YOU.
LIVE.
IN.
LOS.
ANGELES.
DON’T.
USE.
SPRINT.
Here is the truth.
I had AT&T and was happy with the cell service, but the customer service was awful.
So I decided to dump them and go with sprint.
The sprint people LIED to me and said I would have full LTE At my house and all over the city.
So I ordered two new iPhones and joined up.
A couple days later my phones arrived and I activated them…
As soon as they turned on, I noticed I had LESS THAN A 3G signal (1x)?
I called sprint and they said not to worry as they are updating towers, and will be back up to full LTE by the end of the weekend. (This was on a Friday)
On Monday there was no change in the service I called again to cancel my contract, and they said I can’t because I have had the phones for three days.
LIES LIES LIES.
Sprint turns iPhones into iPods.
If you like paying as much for service as AT&T without getting any reception, by all means get sprint in Los Angeles.
Seriously.
It’s awful.
I can’t text most times and places.
I can’t watch a YouTube video unless I’m on wifi, and I can’t even use maps because the service is so poor.
Go ANYWHERE but sprint.

Is there any 0 star somewhere in Unilocal?
The worse customer service, bunch of un knowledgable employees and no respect for people. Based on My own experience, I can say stay away from SPRINT.
I am serious stay away from them.

I’ve been here a lot times and if those times there has only been 2 times that someone’s been nice and helpful. The first time when I first got my phone and the second time when some guy (I wish I would have remembered his name) actually explained plans and options to me.
Today the guy helping me, (unfortunately his name I do remember) was telling me incorrect info and then didn’t want to explain anything to me.
So I asked him to add me to their wait list for assistance and the sprint person (Stefani) super nice. Took time to explain all options to me. If She would have helped me from the beginning it would have been a 5 star review.

Fui a la tienda con problema con mi celular y el Encargado Alex me resolvio el problema rapido miro que estaba pagando mucho y me bajo la factura su jefa Deepa es muy amable y azeguro k me fuera bien contento la mejor tienda de todas las que e visitado