Renaissance Glendale Hotel & Spa

Attended a Supernatural Convention at the hotel this past weekend and I was very impressed with everything. The staff was very helpful and they were always making sure the hotel was pristine. They did an amazing job overall and I’d be happy to stay here anytime!

I just had the most awesome weekend attending the Supernatural Convention at this hotel and even though I did not stay at the hotel (I only live 10 minutes away) I still utilized their services and the restaurant was worth the wait. It is a beautiful hotel and the staff I came in contact with were all very polite and accommodating.

t; small tv and limited cable also no free parking available. Tourist trap to say the least.

I thought it would be a nightmare at first. 15 bucks to park for guests. Then we got to our room and our reservation was totally messed up. This made the beautiful lobby and quick check in less appealing. Then I called and spoke with Michael the manager. He was so kind and really quick to help us! They were packed with a huge event (which my daughter is competing in) and there was a wedding going on. They moved us into a 1 bedroom corner suite. The lobby and check in, the pool, gym, lap pool, restaurants, and rooms are spectacular. The staff (especially Sarah and Michael) are all extremely kind and are so willing to go above and beyond to keep their guests happy and comfortable. We come into town 5 – 6 times a year and will return here each time we can! The parking fee is kinda icky but worth it vs parking in the west gate across the street at your own risk.

I stayed in this hotel for 4 days for a work conference. It was a bit of a mixed bag experience. On balance, not bad, but with some serious caveats for a hotel billed as a fancy spa hotel.
When I arrived in the room, a used towel was hanging on the door and the bathroom sink would not drain. I reported the drain, and it was promptly fixed the next day.
One of the linens on one of the beds had a large, disturbing, stain on it. I used the other bed. :-)
There was a surprisingly very limited cable television station selection.
I used room service once. It was prompt and the food was fine. I was quoted a 45min delivery time for the sandwich I ordered, which was ridiculously long since there are a plethora of good restaurants within a couple of minutes walking distance from the hotel. But it arrived in less than 30 min. I did not try it again, since the local restaurants are good and close by.
The hotel itself is a little bit noisy. I could hear people moving chairs around and talking in adjacent rooms, but it was not unbearable (but a bit surprising for an upscale hotel). The also run music in the lobby and throughout the hotel common areas 24×7, and that does leak into the rooms at night. I woke up in the middle of the night more than once, confusingly wondering where the music was coming from. It did not wake me up or keep me awake, but I am surprised they leave it on all the time.
The gym is nice, one of the nicest I’ve seen. Which is consistent with a spa-​quality hotel.
As I said, mixed bag. On balance, positive I would say due to location to good restaurants and friendly service.

Another five star experience at my favorite valley hotel. I recommend a north viewing room. South view is of AZCards Stadium which is okay but not the best. Renaissance rocks!!!

We have gone to this location twice in the last few months for venues that were scheduled here.
First «go round» was fine with the hosting group.
This time which was on Saturday the 19^th, there seemed to be many issues with electronics & keeping things going in a proper order. Various technical issues occurred through out the juncture. I don’t know if this had to do with the hosting party or the hotels maintenance crew that «set up» the staging for the event.
Unfortunately, there was no food or drink accessible in the large convention area we were having the function. All patrons had to go out into the hotel to purchase these things. We went to the bar area and ordered one Shock Top which usually has an orange slice or orange wedge around the rim of the glass. My partner and I shared the drink and I notice it had a lot of pulp, their was no fresh fruit slice in the beer? After the one sip– I was done! When my husband was finished with the drink the bartender said «how was it?» He said, it was ok and to that she responded that she put fresh orange juice in it? Wasn’t a fan! Pretty pricey for that disappointment too!
This review of 3 stars is solely based on the event, the electrical issues and the hosting party’s failure to provide their guests with the appropriate needs for the amount of money we paid and time we were at the function.
Hotel itself seems like a nice place to stay if your traveling; but I would base my decision to vacation here– off of my fellow Unilocalers reviews; before I would determine if I were to stay here or not.

This is a two-​three star hotel at four to five star pricing. So disappointing. Yet… I’d return because of the location.
First, the good: the valet parking service and staff were great.
Second, all staff members were friendly.
Third, there is a great lap pool for lap swimmers that was always empty.
BUT…
The hotel is poorly, poorly cleaned — including common areas and our room. A running joke became watching for the M&Ms scattered on the floor through the elevators and halls. Over the six days we stayed at the Renaissance, the M&Ms were never cleaned up (yes — we noted them for them staff.)
Upon returning from the pool, we dropped a damp towel on the floor of our room and it streaked a pronounced black. We were shocked to find the floor was simply that dirty.
The staff is generally poorly, poorly trained. As examples, we were seated for breakfast before our table was set up. The waiter brought the setups, slide them across the table at us and handed me my coffee cup. How odd.
I stopped by the coffee shop and asked for an espresso. Somehow they managed to brew me an ice cold two shots of espresso. My companion was given a cold cup of regular coffee. The coffee shop staff seemed truly chagrined to be at work.
So…what can I say. The Renaissance is in a nice location. But the staff is poorly trained, doesn’t seem to want to be at work, and the hotel is poorly kept.
I expect much more from a hotel priced as high as the Renaissance.

One of the best hotels we stay at. We stayed in a very nice suite off the beaten path. Very large, clean, and best of all quiet! Never heard any neighbors for our entire stay (3 nights)!
Well worth the upgrade. Couple of things needed improvement. The shower head is placed way too high and has no settings, it took a long time to get all the soap off your body. The only other thing that needed attention were the limited T.V. stations. We were there for baseball spring training like most people at this time of year and they didn’t carry MLB network! Sort of weird but had the Golf and NFL networks? Football has been over for months. And also no NBA network. Just saying…
Excellent valet and front desk help. Also the hotel is in a perfect location. But expect to pay top $$$$. But to us worth it.

My husband and I stayed here for Dodger Spring Training. There were a few main issues I have with the hotel:
–The website says that they have an «Airport Shuttle,» however it is NOT complimentary and must be prescheduled. We took an Über and it was half the price of what the car service said their service would be
–I booked a room that said upon check in a could select a King or Two doubles, they told me upon check in that they did not have any King beds, however the hotel seemed far from being completely booked
–The room was average and everything seemed faded, the cleanliness of the room was not stellar
Positives:
–Great gym
–Great bar
— Walking distance to fun restaurants and night life
–Starbucks/​coffee café in hotel

This hotel is really nice. I stayed here while visiting my brother in Arizona it’s really close to the football stadium and has a lot of great entertainment spots in walking distance. The staff was incredibly helpful, kind and courteous. One thing that I was really impressed about is our room was directly across from the ice and vending machines and not once did I hear them well I was in my room. I travel a lot for work so I’ve stayed in a lot of hotels this by far was probably one of my favorites.

Sometimes you can’t tell whether or not a hotel will live up to the online advertisement, but this hotel did. Gorgeous lobby, great service, nicely decorated rooms, good food and nice relaxing pool. Plus the location couldn’t be beat. It’s next to an outdoor shopping center with lots of great restaurants. Would definitely recommend!

First off, the service was excellent. All my encounters with staff was exceptional, friendly, helpful, whether front desk, bartenders, wait staff, valet, etc. Secondly, for hotel food, the restaurant and bar serves very good grub.
Minus one star for two reasons: 1) the elevators click and clang like a cable is about to snap, disconcerting; and 2) the smoke detector in the room has a blinking green light that is annoying as hell. I called down to front desk hoping that it was in need of a new battery. Nope. The little bastard is suppose to flash on and off. It does its job exceedingly well. All night long. As if at a rave.
The room and hotel itself is clean and comfortable. Recommend!

We arrived unaware that they were hosting a comicon convention. We we told that they were booked up and we couldn’t add an additional day to our stay. We proceeded to our room only to discover that it was not the room we paid for. I called down to the front desk and the correct key and room number was given to us. That was an odd mistake but the room, area, room service and comfort level was superb. Lots of dining, entertainment and shopping within walking distance. The self parking area was closed the entire time and valet was crazy due to the convention. We parked directly across the hotel for the entire time (we were in and out multiple times of day and night). I would recommend and stay here again.

The hotel and property are very beautiful. The customer service is wonderful.
We had a club level reservation. The 1^st night we in a room right next to the elevator, which was bad because I could hear it all night. I am a light sleeper and can’t use ear plugs. Maybe if you sleep deaper, it will be ok for you. They gladly moved us to a suite for the other 2 night. Great view of the football stadium and surrounding areas.
The bed could be a little softer. Hubby wasn’t happy but I was fine.
Our biggest negitive is the shower head. In both rooms, it sprays all over. Not good for someone who doesn’t wash her hair every day.
Another plus, the pool was amazing. Warmest pool I have ever used. Jumped right in, in November. Loved it. So relaxing. Hot pool was good too, will not say hot tub because we couldn’t find the button for the jets.

Nice hotel located a short walk away from University of Phoenix Stadium in Glendale, Arizona.
Check-​in was easy, staff was very friendly.
Rooms are clean and comfortable, all the little perks in place such as a mini-​fridge, coffee maker and lots of outlets for your electronics. The only ‘con’, and a really, really minor one, is that (at least in my room) the water pressure for the shower wasn’t phenomenal.
Parking at this property is extremely reasonable at $ 15/​day, interestingly the valet cost is the same as the self-​park option.
There is a plaza very nearby that offers a decent variety of dining options. I hope to stay here again the next time my travels take me to Glendale.

Spa Botanica
My husband has been booking our ‘spa days’ here for about 4 years now. Always a pleasant experience and we get what we want. I always get the hot stone massage, he gets the deep tissue. I would recommend Bahar K. & Megan K.- they were great. Could have stayed for another hour! After the treatment it was off to the pool for cocktails & a swim, then got cleaned up & walked to Westgate for dining & bar hopping!

When I visit Glendale for a Coyotes game, I make every attempt to stay here. Only once did I not have a pleasant stay, and this could have become a bad stay if the hotel didn’t step in.
I had a group of 25 people coming in on April 11^th and most of us got a call the day before saying our check in would be moved to 6:00 pm, because another group wasn’t checking out until 5.
We booked these rooms back in February (and its now April) and I was a bit upset that we would not have the room (s) before the hockey game at 6:00. Most of us arrived at 3:30 pm, and our room (s) were not ready yet. To apologize for the inconvenience, I asked the hotel to waive the valet fee, and also to provde access to the spa to change into hockey appropriate clothes.
The hotel also gave us vouchers for free drinks at the bar, and 10% off spa services as part of the inconvenience. Fortunately the room (s) became ready by 5:00 pm, and we were able to freshen up prior to the 6:00 game.
The rooms are always nice, clean, and worthy of their 5-​star rating. They are probably not the cheapest hotel in town, but the location cannot be beat. Literally across the walkway to the Gila River Arena, and next door is the Westgate Entertainment area, with tons of shops, restaurants, bars, and even a movie theater. Across the parking lot is the Tangers shopping outlet, which I have yet to visit. And, across the street is a Cracker Barrel and a Cabela’s retail store.
The valet is also second to none. They provide each guest with a number to call or text, and they’ll have your car ready when you come down. They also offered my group bottled waters to take on the road.
This could have easily been a 3 or 4 star review, but after all was said and done, the visit was practically perfect.

3.5 stars. Whether it’s for a convention, helping a friend do her hair and make-​up before prom, or a mini-​staycation, Renaissance has never disappointed me.
Their rooms are modest and cozy and for the price, it’s just about right. It’s a clean room for you to rest your head and catch some Z’s so don’t expect any luxuries in here. If you get a room facing west, you’ve got yourself a perfect view of Arizona’s gorgeous sunsets. Do try to get a room on the upper floors. The layout for the hotel is straight-​forward and the pool is decent. Just dive in and soak your worries away.
There are a lot of eateries nearby as you’re situated right up against Westgate. Don’t want to do the bars or catch a game/​concert nearby? Why not go shopping at Tanger Outlets or hop in the car, head a mile north, and enjoy the elegance and simplicity that is Park West? There are a lot of hotels nearby but Renaissance offers the right price.

I was in Arizona for a deposition and choose the Renaissance in Glendale as it was only ten miles from my job. The lobby is upscale, simple and spacious. My room, 1027 was clean, in a quite location on the 10^th floor at the end of the building. I had a private balcony with a view of the Cardinals’ stadium as well as the Coyotes arena. I ordered the steak with bloody mary sauce and asparagus from room service, which was delicious.
If I am in Glendale, this is a great hotel to hang your hat, however, I prefer the Ritz Carlton and Renaissance in Phoenix.