Holiday Inn Express & Suites Phoenix-Glendale

This place isn’t the best place to stay but for the price why not. I guess my only issue here is their customer service my daughter had left ipad in the room and I tried calling them so many times they never responded to my calls so lesson learned don’t stay at cheap places or if you decide to stay here don’t forget any of your items because you’ll never see them again.

Front desk staff is less than friendly, no desk in room to work, no fridge to keep water cold. I was reminded why I’ve switch my loyalty to Marriott, at least pretend to care when I ask a question.

They take their time to make their guest feel like they truly care. Fresh made bed every night and clean bathroom. The breakfast it’s pretty good too. I’m not sure about their AC. However is ok.

Stayed here on our recent visit to Glendale as our regular place The Staybridge was booked. We were a little hesitant to stay here at first but in the end were overall impressed with hotel and experience. Suite was a nice size and smelled great upon entering. Noticed a little baby kitchen and a micro fridge. This was the only let down as the Staybridge suites next door have a full kitchen and fridge. We couldn’t keep our food and drinks in the fridge due to it being so small. Bathroom was big and clean and the house keeping ladies very sweet and attentive. They offered free breakfast in the wee hours of the morning but we didnt get to try as there was no way we were getting our rears up that early. On one day I forgot my wallet and key and had to ask the manager to let me back into room. She was extremely reluctant and i found myself playing a game of ²⁰⁄₂₀ with her but she let me back in and made me show her my ID once inside. This was cool as I understood she was doing it for our security and I appreciated they went to those lengths to protect our valuables. Overall we had a great time and really felt at home during our stay. Might try again in October if Staybridge is fully booked again.

This Holiday Inn Express seemed newer and nicer than others that I’ve been in and for the area it seems like one of the better hotels. It’s close to the Phoenix stadium where the Cardinals play and it’s easy to find and get to. They have a nice breakfast in the morning and the rooms are quite roomy and comfortable.

Great for a sporting event stay and has great access to Westgate for food and entertainment. Little bit further than the Hampton or Renaissance, but it is a lot less hectic and more affordable. Pool is really nice, and there was bbq grills near the pool and cabanas. Nice enough that we decided to add a night to our stay to enjoy the area, which was easy to do at the desk where they matched our
rate despite the fact they had gone up for the day.

This place is absolutley horrible. We were on the first floor and could hear everything. Every footstep, every door closing and every loud word spoken. The floors are very thin. Don’t come here if you want a good night’s sleep or bring heavy duty ear plugs.

:) omg i love the great customer service. I stayed. For 3 nights for sabotan so we were constantly. Coming and going but not one did they forget to say hello … it was very friendly. And. Especially Oscar urcino. He wen above. And beyond. Thank you so much

We arrived at this Holiday Inn at the end of a long and frustrating day. From the moment I checked in, I knew we had made the right choice. The woman at the front desk treated me with respect while getting all her requirements met.
She came responded to my call about a party in the next room and quieted them immediately.
The real highlight was the breakfast. The woman in charge, Elaine, ran a clean, organized, attractive dining room. The selections were plentiful and the quality was fresh. And they had a really cool Pancake Machine! Two freshly made pancakes dropped on your plate in about 2 minutes.
We were entirely satisfied with our visit and impressed with the IHG management group at this Holiday Inn Express.

This is another decently run Holiday Inn Express. The staff can be a little abrupt, but fine overall. Location is great, and property is very clean. I would return.

Good location right next to Cabelas. Staff was great. Bed was comfy and they had the pillows the way I like them. I tend to come here every time I am in the Glendale area. Next to Westgate as well so you can go check out the shops or a game!

Great customer service! Efrain at front desk knows what customer service is All about. Clean rooms, will be coming here again

I have been coming to this hotel for sometime and rooms are clean and being platinum I always get a upgrade. It is also very convenient to westgate area and outlet stores. Pool is great and always maintained. If looking for a nice place to stay this is it.

If you are coming to AZ for an NFL, Collage football or NHL game, this is an excellent place to stay! The stadiums are out in Glendale which is super far from Scottsdale, 45mins in good traffic, after or before a game it is probably double that! I can only imagine what the cost of a cab is, so to have the full game day experience (with all the beer a super fan can handle) do yourself a favour and stay out at the arena. The Hilton and other hotels around it are stumbling distance from the Arenas, literally! It worked out perfect for us. And the rooms, lobby, pool are really quite nice. Super impressed with the pool area actually! They also have free brekkie in the lobby till 9:30am and a business centre. There rooms all have free wifi — which is so insanely needed for those of us rocking international phone plans!
Holiday Inn, I think i will most definitely see you again!

Great staff & location rocks!

I stayed here with my family (3 people in 1 room) for 3 nights. What first attracted us was the rate, but what made us happy with the choice was the cleanliness, coolness (literally – good air conditioning), and accessibility of the hotel. It’s wheelchair accessible. The best part of the hotel is the staff. The front desk team was incredibly helpful – much more so than you typically see at a chain hotel – and they gave us regular maps/​handouts as well as printouts that were tailored individually for our needs. Even more astounding, though, was the cleanliness of the room: the staff cleaned the room so well after our first night that when we returned on day two, it looked like we had just walked into the room for the first time. (In my experience, most hotels do a better clean-​up job in between guest stays rather than do a good job every single day, but these folks are the exception.)
Reasonable, hot breakfast. Eggs, swine, cereals, pastries, juice, milk, coffee, fruit, yogurt… You’ve had it a million times, but they do it just fine.
The definition of 4 stars is «Yay! I’m a fan.» And that’s true. Didn’t give it 5 stars because it’s not «Woohoo! As good as it gets!» to me – mostly a product of the location and lack of distinctiveness as a hotel experience – I would only give 5 stars to an excellent «destination hotel,» and that’s not this place.

Great hotel.
Staff was all super friendly and/​or helpful. Upgraded to an executive room. The price was very far, and the room was big and clean.
Also, continental breakfast was included with the room.

This is the 2^nd time I’ve stayed here and I guess the reason behind coming back was the room rates, location and how well we were treated the last time we were here. Sure makes the trip a lot easier when the hotel is chill.